Renewal By Andersen of Washington

It was fine. It was expensive but it was a nice door. There were two guys who came to install. They completed the work in a couple of hours. They left the area very clean. They did a good job putting the molding around the door.

It worked out well. They were very good and there were no problems at all. The price was expensive but compared to others, it wasn't that much worse. The quality of work was excellent. Four people came out and they were fine. It was excellent. I had old aluminum windows from 1954 and my windows look fantastic now.

The cost is high but worth it! I would use them again if needed.

It took them all day to do it. I watched them do it and they did a very good job. They came right when they said they would. They had to put a scaffold up to get to the windows, then the patio door was on the deck so it was easy for that. They left the area they were working in very clean; I did not debris anywhere.

It was good. The price was high. Two people came out. They made mistakes so they had to come back and redo something.

It turned out well. The price is good. They made a mistake on a window, but we liked the mistake. We thought we wanted a clouded bathroom window, but they gave us a clear one which we actually now are glad we have.

Chris V, Lincoln, Casper, Cody, Cole, Collin, and Chris J. did a great job installing our new windows and doors. This was a large project with a number of unexpected issues, which they handled well. They were professional, polite, friendly, always on-time, and they stayed late to finish up their work. I love that they always took time to communicate any issues that they ran into, advise us as to what they would recommend, discuss options and then ask us what we would like them to do. The crew did a great job working to keep structural integrity while at the same time, making it look nice (fitting trim to walls that were not straight, dealing with uneven floors, trimming to fit around cabinets near the doors, etc.). These guys worked hard, worked well as a team, and they left the areas clean and tidy. They clearly take pride in their craft/workmanship. We had a number of people helping us through this project. Josh, was our sales rep, and he had good insights and suggestions for us. His background in installation is a bonus for anyone looking into purchasing new windows and doors. Nick did the technical measure. He was also polite and on-time. Brianna did a wonderful job helping to expedite our custom order, and when unexpected issues came up, Josh and Corey went above and beyond to resolve them. Overall, outstanding service.

The Renewal by Andersen team did an excellent job. Special thanks to the team of Chris V. and Lincoln for their professionalism. We also appreciated Manuel's hard work and contributions on the first day. The team was very attentive to keeping our home clean and dust-free during the installation. These replacement windows were on the expensive side, but we are very impressed with the quality of the product as well as Andersen's personnel throughout the process.

The final result is excellent. Great workmanship and attention to details.

Excellent quality and good service with minor problems a year later.

Excellent. They didn't do any collateral damage, hauled away debris and cleaned up very well.

The installers were very neat and clean and they did the work very well. I was very satisfied. The new windows kept the house at a much better temperature for the rest of the summer.

It did not go well with the exception of the installation guy, he was great. The guy we ordered the windows from was too busy trying to sell us the windows when we really just wanted to buy them. He got the order mixed up and when the tint we ordered was not on the windows, he was hard to get a hold of or had been let go. The installation guy broke the frame of the windows one or two times before he got it installed ---quality of the frame material? When we went back to order more products from them, they said the original guy did not price them properly and the price was too high for an additional door. The product is wonderful but the sales staff were not very good.

Fine, some delay for a missing part but good overall

Work started in September and didn't complete until January. Many problems, mis-measurement, wrong/broken windows, wrong trim. Many delays and very poor communication. The windows were pricey but high quality. Installation was good when they could make it. I see by the reviews, I'm an outlier - perhaps the size of the job affects the performance. So, big jobs, beware. BTW, this is the first complaint I've ever publicly made of a company that I can recall. Such poor service for a premium price.

It was a long drawn out process because of the work that need be done all the contractors in the area were busy and it was difficult for any other contractor to do the repair work so the windows could get done so that was the big issue and Andersen by windows they don't refer any contractors because there's a conflict of interest there. They could have actually done things a little faster on their end themselves. They're kinda pricey but they have a good quality windows too so you know and if something goes haywire they give you a brand new window. There were a few times when I talk to them that they kind of put me off a little bit. Good quality and you get what you pay for.

Excellent. Ryan and Dan were courteous and competent. The job turned out more complicated than expected and took much longer, but they remained cheerful and careful. They didn't finish until after dark.

Although the project took longer than we had expected and there were a few problems, the company has continued to come back to make sure things are right. I have every confidence that if we have any continuing problems this will continue to happen. Courteous, professional, thoughtful, excellent workers.

Very poorly. Had to have several jobs redone because of poor quality workmanship.

They were very punctual and polite. Left things very clean too

They're team consist of a saleman who was extremely pleasant and a consumate salesman. Then came the technician or engineer I suppose who was also pleasant and personable but you'll never see either of these people again once you sign the contract. Then comes rhe actual person to perform the job who apparently is over scheduled on assignments so theres zero flexibility built into his schedule to do the job if interruptions occur. All postponement were at rhe request of Andersen despite the inconvenience to our schedule. What was to be completed in two to three days ran two months. While we did not get the exact bay window promised we are content to be done with this outfit. Its a buyer beware sort of business. My suggestion is add your own caveats to safeguard against such delays eithout penalty and to nudge them along.

Our whole positive experience includes many persons efforts; the salesperson who explained the options to us, the tech who came out to measure the openings (and made sure to catch any problems in the order); the person who scheduled and re-sheduled our build date when materials were late, and the persons in the office who made sure our bill was correct, and the person who just came out yesterday to finish a few details (damaged screens) to insure our satisfaction. But the main persons we are favorably impressed with are the trademen who removed our windows and siding, installed the new windows and did a fine job in sealing the windows and door. Matt, Justin and Cody finished the siding to our satisfaction as well as the HOA requirements. We are pleased with their workmanship and professionalism right down to the clean-up, and they finished up all the installations in one day.

Ryan and Lincoln were knowledgeable, polite and worked hard for 2 days to install our windows and sliding glass door. We are very pleased with their work, they covered our floors and furniture to keep it clean and they cleaned up everything when they were finished. 5 star job

on time and employees very professional and knowledgable

David S. and Monte were quick, professional, and very mindful of our wishes. They did a wonderful job.