Renewal By Andersen of Washington

Chris V., Cole, Max and Brett were prompt, courteous, professional and meticulous. Great Service!

We recently had 9 windows replaced in our newly acquired 1957 home. The entire process was incredible. The sales representative was honest, not pushy, well educated - it was a painless process. Lincoln and Manuel were our installers and did an amazing job. They went above and beyond to make sure the new windows were installed properly even with extra moldings in some places. They were friendly and efficient and cleaned up after themselves, too. I highly recommend Renewal by Andersen for their high quality products and their amazing employees.

Windows were far superior noise and insulation wise over older technology. Very professional measuring and installation.

It went really well. Justin K. and Brett made sure that the work was done in a professional manner and cleaned up as each window was finished. Each window and sill was cleaned so I had no work to do after they left. The complete work site was returned to the same state as it was when they arrived before they departed. I would have these guys out again. I loved that I did not have to clean the windows or sills after they left.

There were a couple of SNAFUs on the part of the factory, so this project took far longer than it should have. However, the sales folks and installation folks on this side were pretty fantastic. Of course they were quite apologetic for the screw-ups at the factory, but what could anybody do when the product is made incorrectly? Well, they visited my house and checked the measurements again. Then the district manager (I forget his exact title) came over to check the measurements yet another time. The numbers never changed; they all just wanted to be super-extra-certain that their team was not at fault. They made sure, absolutely, that it was not. (I heard there was a long and unpleasant conversation with the factory, but that's just a rumor.) In the end, Casper, Peter K, and Nate (and I think there was another fellow or two), arrived a few minutes early, setup efficiently, and got to work. They assured me that the windows had been measured locally, more than once, at their HQ. Casper, Peter K, and Nate did their thing well, relatively innocuously, and quickly. Everything went according to plan. (Well, except the part where the cats got out of the bathroom [the dog's fault].) Every possible surface was protected, they were all quite careful of everything, and the cleanup was exceptional. I don't know that I can say enough good things about the installation teams. Every time they were here, they were exemplary. Now we have fabulous new windows that are so much more thermally insulating, I removed a blanket from my bed. And it's so freakin' quiet now! These windows are quite expensive. No wait, they're way freakin' expensive. But, they do come with a lifetime (of the house) warranty, and we did opt for a few additional bits (low-E glass, etc.), so part of that is our choice. The whole process was, honestly, quite a PITA. And for this kind of money . . . dang. But, the folks on this end did everything they could, the factory just kept dropping the ball. If you decide to make this sizable investment, tell them to verify the sill dimensions of the new windows before scheduling an installation appointment. These windows are very expensive, but I suspect they're worth it (so far, so good).

Each time the consulting staff was clear on the work that would be done and the product we were receiving. Timeline and expectations were clearly communicated throughout the process. The install team was also amazing and treated our home as if it was their own. Kept us engaged with anything that came up.

Waylin, David M, Chris V, Matt V, Casper, and Max were extremely hard working fellas who were courteous and always seeking our approval and input to ensure that i was satisfied with the job. The word hustle is a huge understatement of how i would describe all six of our installers. They were hands down the best of the best! You need more guys from Montana to work for renewal! My hopes as a fellow business owner is that these young men are properly acknowledged and compensated for the exceptional effort and outcome that these guys bring to work every day. The craftsmanship is high quality, in fact, exceptional. As I walk around and look at the trim on the interiors of my new windows, i can see how highly Waylin values great craftsmanship and attention to detail. Thank you renewal installers for the incredible work!

We had a great experience with the whole Andersen team especially David S. and Johnny who came all the way out to Camano Island to put our windows in. They did a fantastic job and we couldn't recommend them more.

Ryan and Dan were awesome. They got our beautiful new windows up fast even with our steep driveway to deal with. We really appreciate their hard work. Our windows are great we could tell the difference with how quiet the room was right away.

Over all very well. One window was mis-measured and required a little extra framing since it was 3" more narrow than required. But the installers did terrific work.

Renewal by Andersen is a great company to work with. We just had them replace 1 window and turn one window into a door. The whole process has been such a great experience. Our design consultant, Charlie, made sure all of our questions were answered. He did a great job setting our expectations. He bragged about how the install team was the best, and I definitely agree! Waylin and David M were amazing. They were on time, professional, efficient and very personable. Not only did the install go perfectly, but it was also super FUN having these guys in our home. I had high expectations from the installers, and they exceeded them in every way, especially the way Waylin trimmed out the interior of my new door. It looks amazing! I am very pleased with my new door. And there was absolutely ZERO clean up when these guys were gone. It was almost as if they had never been here. We have had many experiences working with various contractors over the years, but none that compare to this one. Working with Renewal has been like a breath of fresh air! You won't regret working with Renewal!

We had a couple of moldy, old aluminum windows that needed replacing and after looking at a lot of options we chose to have Renewal by Anderson do the job. We have a mid-century brick home, very high standards about design aesthetics, and really wanted the windows to fit the house style. We had a bad experience buying and having a few windows installed from a different window company in our previous home so we liked the idea that Anderson was both building and installing the windows. We knew about their reputation for quality and customer satisfaction, but this was a big investment for us. Our sales rep., Reggie, was great and helped explain the options and stepped us through the process. After all the high hopes there were problems on the install and we were very disappointed! We immediately called to express our frustration and dissatisfaction and before they even saw the install issues Reggie and a supervisor (Andy) reassured us that they were going to do what it took to make us happy. They came over right away to review the installation, listened to our concerns, were very apologetic, and agreed with us that there were problems and the windows needed to be taken out and reinstalled! A very experienced installer (Colin) came and took care of the reinstall. Colin was really fantastic and had the expertise and the attention to detail we were expecting when we chose Anderson. We understand that things can go wrong on these kinds of projects and we really appreciated the prompt and professional manner in which the problem was resolved. We do plan to use Anderson (and Colin) again in the future and highly recommend the company.

Arrived on time and excellent service. Waylin and David M additionally did some extra minor repairs I was not able to get to. and great clean up. all at the promised price with no "gotchas"

They were on time, worked efficiently and cleaned up at the end of each day.

We have owned many homes over the years and have done quite a number of home improvement projects with various contractors. Today we had Renewal by Andersen install 1 window and turn another window into a door. I must say, this is by far the best home improvement project we have ever experienced! Everyone at the company was so nice to work with, they made the logistics side of our project very smooth. As for the installation, we couldn't have asked for a better outcome. Waylin and Dave M did an outstanding job and I highly recommend them for your next window/door project!

My husband and I cannot be happier with our new windows. The whole experience has been nothing but FUN for us, all because of the people at Andersen. From our sales associate Bridget Parsons, to the measurement person, to David S. and Johnny our install team, each and every one has been super nice, full of fantastic ideas, communicated with us through the whole process and then they left everything super clean too. A top-notch team from start to finish, and we cannot recommend them enough.

Working with Renewal by Andersen has been a great experience from start to finish. They replaced 11 windows in our home and the finished product looks great! Waylin and David M were our installers and we hope that they are able to return in the future when we are able to replace the rest our our windows. They were very professional and polite, taking every precaution to ensure that our home was protected and kept clean as they worked. They covered everything in plastic so there was absolutely no cleanup necessary at the end. The windows are great. They look like they were made just for our home. I especially like the tilt option so that we can clean all of our second story windows from inside. Top of the line windows and craftsmanship are what we expected, and Renewal by Andersen delivered!

The installers took the time to make sure the job was done right. They did an excellent job in protecting other areas of our home from dust and did a great clean up at the end of the job.

It took 4 visits and re ordering the glass for twice to get everything installed. Then the glass door wouldn't shut properly. Still doesn't. But we've learned how to press on the frame in the middle of the opposite side of the door to get it to close. Won't be using them to replace the next 10 windows in our house. Too expensive and time consuming for the product and service we got for the local office.

Ryan M and Elijah both did an exceptional job installing our two sliding French patio doors. They showed professionalism not only on their skills in carpentry but more importantly of their work ethics. The sliding patio doors with oak finish looked great in the interior of our house, and Ryan and Elijah made sure to fabricate/trim wood frames that complement the interior as well as its surroundings. Both my husband and I thought they took the painstaking work on the doors since their work bench was set up outside the driveway and it rained throughout most of the day. All in all, they did not seem hurried, and they made sure quality is job #1. They were meticulous and made sure to not overlook details. We are glad Renewal by Anderson assigned Ryan and Elijah to install the doors. The quality of the doors by Renewal by Anderson coupled with the quality of the work that Ryan and Elijah exerted were truly exceptional.

This is an update to our previous review. Out of the 18 windows that we’re replacing in our house, we decided to try replacing the first 5 using Renewal by Andersen windows as we heard from a few friends and neighbors that had a good experience with them. We moved ahead and purchased these windows to give it a try and start our first set of replacements. The windows showed up far ahead of schedule and were all installed in one single day, which was very impressive. Every staff member we have interacted with has been very polite and very professional. The installers were great, customer service has been very responsive and have answered all our questions. There was an issue with the estimated pricing being different from the billed amount, but Andersen Windows looked into the issue and found out there was an internal miscommunication and corrected the problem within a reasonable amount of time and were always very polite with us. I must disclose that these windows come with a logo permanently engraved in the glass and cannot be cleaned up or removed. I wish there was a better way to mark the windows without compromising the viewing area, mostly when the windows are installed high enough to see the lower end. At the same time, it doesn’t bother my wife and she is very happy with the windows overall. If she is happy… I’m happy :) It has been very pleasant dealing with Andersen windows even through a problem correction, I do want to thank them for all their great business.

This is a replacement to the previous review. Unfortunately, we've had to overwrite our previous review as a major problem has arisen with this company. The installers had asked us to write a review immediately as they were done installing the windows (they mentioned getting their awards based on reviews) so we blindly tried to help them out. The installers were excellent in their skills and installed the windows very quickly. The problem has shown up a few days later when we received a bill from this company showing a major discrepancy in their charges. The agreed and signed estimate differs from the bill by approximately $3,000! So new we’ve been on the phone with this company for a few days trying to get an explanation for the unauthorized charges. We have also found out that we ended up with the wrong windows in 3 out of 5 windows. My wife wanted new windows downstairs for safety, but somehow we ended up with windows that come off!!! How is this making any sense? In addition to the frustration, we found out that there’s a permanently engraved company logo on the corner of the glass…. we thought it was a stain and tried cleaning it until we realized that it is advertising and is permanently engraved. I wish I knew about the advertising on the glass before these got installed! :-( We had gone with this company because of word of mouth and their reviews… but unfortunately, this has been an extremely frustrating experience and we’re now in the middle of at least getting the company to honor their word on the charges… Everyone at the company has been very polite, and ahead of their schedule, but we could’ve gone with so many better choices for far less and might have ended up with cleaner windows, no logos getting in front of our view. We’ll update our experience on any resolution about the unauthorized charges this sage is not over yet. More to come…

Hi! We had Waylin and David M come to our house today to install 9 windows in our 1940's house. Our old windows were aluminum, so they were very drafty, as well as wet and moldy, so I was very excited to get new ones. I have waited for a long time to get new windows, and I am not disappointed at all! Waylin called to give me a heads up before they showed up. That was unexpected, but very considerate of him. When they arrived, Waylin explained exactly what they were going to do and asked if I had any questions or concerns before they got started. He treated my home with he care and respect you would expect to see someone give their own home. Waylin ran into some unexpected problems, but solved them and made sure everything turned out perfect. When I say perfect, I mean I couldn't have asked for more from these two gentlemen. The attention to detail that Waylin gave our home was way more than I expected and I am extremely pleased with the outcome. The windows look awesome and I think it was well worth the money. If you buy windows from Renewal by Andersen, ask for Waylin. He is a one of a kind craftsman of the highest quality. Thanks for the awesome experience Renewal!

We have been extremely satisfied with our entire window buying experience with Renewal. Curt, the design consultant, was very helpful and insightful. The price initially scared me a little, but after Curt explained how the windows are made, and what a great company we were would be working with, we were intrigued. We did get a couple bids from other companies, but the windows they had to offer didn't compare with Andersen windows. Curt spoke very highly of the install team, and he wasn't exaggerating! Waylin and David M were amazing. They called when they left their shop and gave us an hour heads up, which was exactly when they showed up. They were very professional, and did an amazing job on the windows. Their skill and craftsmanship is top notch! They did a two day job in one long day, without sacrificing any quality. Waylin's attention to detail is beyond what we expected, and our house is actually cleaner than when they came! His helper David M was very courteous and hustled all day long. Best installers we could hope for. Our new windows look awesome. As soon as the windows were installed and sealed, there was no longer any drafts, which we have been living with for years. I only wish we would have done this sooner. All in all, I have zero regrets with this purchase and I highly recommend Renewal by Anderson!

To be clear: The guys who came to our house to install the twice-incorrectly made windows were great. The factory that produces Andersen windows appears to be deeply incompetent. The first time, they came in, setup (making sure to protect everything), and started working, only to discover that the factory had made the windows incorrectly. They apologized and called several people to find out why the windows were made wrong and/or what they could do about it. The guy who originally measured our windows came over (again) to double-check the dimensions. It was all as he'd originally wrote it - the factory just ignored the specification of the sill angle and made it however the heck they wanted to. As such, it was not possible to install the windows. Today, Casper, Cole, and Esteban came to our house with all new windows - this time for sure! The factory failed again. The sill angle was better, by 1°. One. This was not what was ordered, nor what was specified. The determination of this "factory" to screw-up is commendable, albeit horribly misguided. These guys were like the first bunch (could be the same guys - I'm terrible with names): They setup, were very conscious of protecting every last thing, and informed me as soon as they found out that the factory had screwed the pooch again. They installed the two small windows they could, then cleaned-up everything and departed, with many apologies. So far I have taken 2 days off of work to be available in case something came up. Two days wasted because the Andersen Windows factory, it seems, cannot read their own order form. If you decide to invest (a lot of) money in Renewal by Andersen, make sure they verify the dimensions and sill angles of all of the windows BEFORE coming to your house. Let them have if out with the factory without involving you and wasting your time. And, best of all, the site that enters you in a drawing for posting reviews, yeah, that didn't work. No date format was correct, and the help-chat person was no help and had to have somebody from her office contact me blah blah blah. To submit an online form. It seems, then, that the ONLY good thing about Renewal by Andersen is the installation crews.