Green City Pest Control

Alice and Lou in the office thoroughly answered my questions about a wasp problem, and their technician who treated the nest was friendly and informative. However, I continued to see wasps a few weeks later, while still within their 30-day warranty period, so I scheduled a retreatment. Because I had a few questions, I called them the day before the appointment, and I was surprised to overhear someone in the office tell Alice that they needed to reschedule. Alice told me that half of their technicians were out sick with COVID, and no one was available for my appointment. On the new appointment day, when I called after no one showed up as scheduled, Lou told me that the technician had called in sick that morning, and that she had just arrived in the office. I've rarely had the displeasure of dealing with such an unreliable business. I didn't reschedule again because they didn't seem interested in honoring their warranty.

Efficient and on-time. The agent spent time to discuss how to find and trap moles, even though the conditions for Green City allow only baiting, not trapping. On basis of these discussions I acquired a mole trap and he showed me possible places to put it.

The gentlemen was friendly clean and polite he came sprayed inside and out answered my question professionally and when done said goodbye and had a smile all time

The whole process involved plugging up all the ways the rodents got in, cleaning up after the rodents (involving removing existing insulation), and then waiting for some time to ensure that the efforts to prevent rodents from getting back into the crawlspace were successful. Once that verification was done, the new insulation could be installed. Makes sense. Only trick was that the appointments set up to install the new insulation unfortunately coincided with the Seattle Winter 2019 Snowpocalypse, so multiple reschedulings needed to be done (since the appointments coincided, unfortunately, with the multiple waves of snowpocalypse!). However, some very impressive efforts to get in and get the work done regardless of the snow were made, as preparations were made ahead of the scheduled date by Green City to have special equipment to deal with the snow, people's schedules figured out, etc., to make it work (so that we could have insulation during the worst of the snow.) In spite of this, there were some acts of god that necessitated further rescheduling. At the next opportunity everything was installed promptly and easily. The crawlspace access is outdoors, so they came in the morning, I greeted them, went to work, and they finished and cleaned up when they were done while I was still at work - easy peasy. They even came by later for a follow up visit to perfect the insulation installation.

My mason told me that there was evidence of bats on our chimney, and that the bats needed to be humanely excluded before the chimney could be rebuilt. Green Cith Pest Control sent tjree people to do the job. However, when they got here, they found no evidence of bats, and they recommended that instead of bothering with $700 of potentially unnecessary work, that I have them back later in the unlikely event that the masons do discover bats. I did have to pay the $95 fee for the assessment, but they saved me $600 with their honesty. They could easily have proceeded with the work and scammed me, but they didn’t. I’m thrilled with their professionalism and will rehire them again should I ever need their services.

Service to date (two visits) has been flawless. Techs have been patient and informative. I was very concerned about how their service might impact pets and children, and they have demonstrated great care to address my concerns. We’ve had a marked decline in the number of spiders we are finding in the house.

Didn’t even need to be home! Just took care of jt. A little pricey but that’s the danger money I guess!

Signed up for a 3 week plan to rid my property of Moles for $380. Technician came on time each of the 3 weeks. However, moles still active. I called this morning and discussed the situation with the owner. He explained that it's sometimes difficult to get rid of the moles. I asked for them to continue baiting my yard, as the moles are still there. His response was that, "we're just too busy right now." I told him that I was a current customer and that I'd like them to continue baiting each week until the moles are gone. He then told me I'd have to sign up for another 3 week round of baiting at $380. When I signed up for the baiting program, Lavonne told me that they would continue to bait for $95 per week if the 3 week program didn't work out so I wouldn't have to do the whole costly program. BAD BUSINESS PRACTICE and poor customer service. Never again.

Green City has been excellent to work with. Scott, the owner, is hands-on and very knowledgable and helpful, as is his entire office and field staff. We recommend them without reservation.

We needed the work done quickly as the house had been sold pending the pest inspection. They did the inspection but came up with some expensive things such as suggesting that we pay $5000 for new vapor barrier under the entire house (the existing barrier was less than 5 years old) and they wanted to remove extensive debris under the house. The only debris were two small blocks of wood holding up a pipe which they made a big deal out of. (I removed them myself) They supposedly found a pest 'structure' but I went to look at this 'structure' and it was old dryer lint which had attached to some bits of wire. Had some issues with quotes that did not match previous quotes and when I asked about it, they said that the particular procedure required them to go back under the house to spray for an extra $240. However when the technician arrived, he told me he did not need to go under the house. I had to call them many times to get an appointment and when the technician finally did get there, he couldn't fit through the crawl space door to get under the house and we had to get another appointment set up for another tech. If you have the time, get competitive bids as I really felt that they were searching for expensive issues to fix that were just not there. Bottom line it got done but what a cluster.

This was a very difficult area to access and they did a great job of removing the existing contaminated insulation, cleaning the area and installing clean insulation. They were willing to expedite the schedule to do the job before our grandchildren arrived to stay with us for a few months. We were very satisfied.

Very professional and extremely knowledgable. Tidy. Offered numerous services and pricing options.

After using various pest control companies over the years, my wife and I have now had the pleasure and opportunity to do business with Scott and his ultra-professional staff at Green City Pest Control (GCPC). Formerly we had contracted another company to treat for a one off issue; ants outside the home. Now with GCPC’s annual plan, we receive whole home service from the crawl to the attic, as well as the outside. All of this for about the same cost as we had with the other company only treating for the ants. However, it is not just about the cost, as the service is the best we have ever had with any company by far. Scott sent us his tech David who went over the house top to bottom with us present and took the time to explain what he was looking for and how we could mitigate any potential issues he found. He did find a couple minor issues which he recommends we have repaired, and provided estimates for them, but was not a ‘pushy’ sales person. He just recommended to keep it on our radar and repair when we were ready. I could continue to go on at length, but I’m sure you get the idea by now; go with Green City Pest Control!

Very well. We are still on the one year contract and they have been very responsive.

The most useless $300 I have spent as a homeowner. All they did was put a couple of bait boxes in the yard (not even in strategically useful places) and tell me to cut down my trees — which my arborist called simply an excuse for non-performance. I wonder if these guys actually get rid of rodents anywhere. I had to buy traps and do it myself.

I hired Green City Pest Control and took advantage of their 90 day guarantee. I waited to write this review because I wanted to make sure they were successful and it wasn't a short term fix. The technician, I believe his name was Nate arrived on time, carefully examined the exterior of my home and zeroed in on one side of the house. He laid traps inside and out, sealed the tiny gaps in the siding with metal mesh, trapped and removed the mice inside. Have been mice free ever since. Will use Green City again if I ever have the need.

Representatives were courteous, respectful, and explained what they were doing in detail. The treatment is going well and I am no longer fighting for counterspace with ants or floorspace with fleas. I expect the yearly contract will go just as well. I downgraded the responsiveness to a B due to communication issues to start that were resolved.

Nate arrived promptly when expected. He was very professional and courteous throughout. He inspected the perimeter, attic and then crawl space. He did find minor rodent activity in the crawl space and placed traps there. With this being new construction we were saved a lot of money by getting ahead of the game. He also placed bait stations on the outside perimeter to monitor activity. He will return in two weeks to check those stations. This service cost includes a 2 month plan which can be upgraded to the annual plan and the cost of this service will be deducted. I would not hesitate to recommend this service to anyone.

Came on time as promised and did a walk though, helped us understand what he is doing and came back in two weeks to do a follow up and finish the initial service. We haven't seen any bugs after that.

It been great. It was an annual pest control package and when they came out there were a few additional things that we agreed to have them do which were optional. They suggested they could do them or I could do them myself. I went ahead and had them do them. I believe it was about 200 dollars more than the deal. They have been really responsive, there quick to come when I contacted them. They even came back out and helped us with an ant problem we were having. They have been responsive and helpful.

the team were so courteous and professional. They knew exactly what they are doing. They placed 2 pumps instead of one as they saw a need for it without raising the price. I have recommended them to my family and friends. Will use this service again, if needed to . Thank you

Highly professional all around. Friendly and helpful staff. I will not hesitate to use Green City Pest Control again.

I contact Green City when I discovered I had rodents in the house, and my efforts at catching/eradicating them had failed. I purchased their $400 annual special, which covered bi-monthly visits to treat the exterior of the house, and comes with a guarantee in the event that pests show up anyway. It did not, unfortunately, also cover the rodent problem, but I knew that ahead of time. Nathan arrived on time, was extremely professional, and did a thorough inspection of the premises, including going down into the crawlspace and checking the attic. He walked me through all of the trouble spots, including several potential points of entry for what turned out to be Norway rats into my crawlspace. They were nesting in the fiberglass insulation down there. He talked me through options, even explaining how to handle the repair work if I wanted to do it myself. The price to have them do the work was a bit more than I was expecting ($1,000), but I scheduled a date to have them come back. Nathan came back the second time to handle the repair work, and spent several hours in the crawlspace digging trenches, laying wire mesh, and cementing up potential incursion points. He also laid down a lot of traps and scheduled a time to come back two weeks later to check on the repair work/traps. He said he'll be checking the traps again when he comes back in a couple of months for the bi-monthly service. The repair work in the attic is also guaranteed, and they'd come back out to update the work if I somehow manage to get another infestation. Two weeks later, he returned, checked the traps (and found a couple of the little buggers), then started the annual service portion of my original purchase by laying rodent bait traps outside the house, spraying for insects, and removing cobwebs. He was very cognizant of my golden retriever, opting not to put the bait traps in the backyard area where the dog might get into them. Overall, I've been extremely impressed with the professionalism and quality of Green City Pest control. They know their stuff, do thorough work, make sure to take your pets into account, and guarantee their work.

After giving the owner the opportunity to address the failures of his staff and getting an email in return saying only "Thanks, Liz, for your thoughts," I felt I had no option but to give this company a bad review. After scheduling my day around the initial inspection, I was told on the day of inspection that "I lived out too far" and the technician didn't have time to get there that day. After that, I lost track of the number of times I was rescheduled for the exclusion and follow-up inspections (at my inconvenience), always with the explanation that "I lived out too far," as if it were my fault that they don't know where I live. The person who came for the initial inspection was of such stature that he, by his own admission, could not get into the small spaces in my house. I asked for a different technician to do the follow-up work. The company initially refused to give me the published senior discount for the first inspection. Only after my continued insistence did they agree. The second technician who did the exclusion work was able to cut the fee substantially because so much of the work was not necessary. While I was glad that I didn't have to pay so much, it made me question the qualifications of the first man and, of course, be glad that I had insisted on someone different. I was denied the senior discount for the exclusionary work and given the explanation that it was only for the first visit. . After the many inconvenient cancellations and reschedulings by Sue in the office, she somehow felt it necessary to ask me for a credit card deposit to ensure that I would be home when the technician came. After the exclusion work was done, the technician explained that a follow-up would be in two weeks. I asked if I needed to call for the appointment and he said specifically, no, that Sue would call me. Weeks later, when I realized that I was running up against the deadline for the free follow-up visit, I called the office and was told by Sue that she, in her own words, "forgot." This left me with a very short deadline for the 60-day follow-up and eligibility for the reduced annual maintenance cost. I had to reschedule my time so that I could get the technician back in time for the follow-up.

Not sure why I put this review in (maybe a reminder from AL?); I honestly don't remember putting this in. Anyway, I certainly wouldn't give them a "D" for quality. The only issue we have had is with the locked gates. We had agreed that they would call me and let me know when they were coming a day or two before. This hasn't happened consistently. I have been assured that that will change. I've gotten lucky a couple times as the gates happened to be unlocked. I plan on extending my contract once it is up.