Five Star Painting of Bellevue

I felt comfortable with all the people around, and they did very good prep work also. I was very pleased with the outcome.

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We had our home painted by Tom Sternod with 5 Star Painting. What a huge mistake that turned out to be. Our previous 3 paint jobs lasted around 9 years each. Mr. Sternod assured me that his paint job would last longer than that. Turns out, that was a lie. The 5 Star paint job lasted a little over 3 years, as the paint started to crack, peel, curl up, and literally fall off our home. It was especially bad in the areas that got direct sunlight. I asked Mr. Sternod why this was happening, and he refused to answer me. I asked a guy named Mike McCarthy, who said he was a general manager with 5 Star Painting, the same question. He also refused to answer me. Finally, I was able to talk to a guy who had only been with 5 Star Painting a short time. He told me the paint job Mr. Sternod and his crew had done on our home was one of the worst paint jobs he would seen in 30 years of painting. He confirmed what we had all suspected. He said they completely skipped the primer coat altogether, and he seriously doubted they even did the required proper pre-painting prep work, i.e., sanding, cleaning, pressure washing, etc. Mr. Sternod either had the painters skip the entire pre-paint process to save him labor costs, or he failed to adequately supervise them to ensure the paint job was done correctly. They also slopped paint on our aggregate walkway and deck, and they paint sealed 7 windows shut. We have serious doubts regarding the business ethics and integrity of Tom Sternod and 5 Star Painting. Do not make the same mistake we made, as there are too many high quality, professional, honest home painting companies in the Greater Puget Sound area to choose from. If you do make the mistake of going with this outfit, start saving your money now for the next paint job, which will come far sooner rather than later. We also suspect they do a good share of their hiring from the Home Depot parking lots, as these people are complete amateurs, and really bad at what they do.

Very professional, friendly, and thoughtful. Our project was more challenging than most, and they were fantastic in the effort to make it perfect. Great preparation, careful painting, and good project management! Thank you Five Star!

Great service, very professional

I would never hire them again. They got paint ion my window shades and attempted to clean them but it was never full cleaned. They got paint on the door hardware and didnâ t clean them. They got paint on my wood floors. They forgot to paint one area. The only positive is the painters arrived on time and were pleasant to be around.

Working with five star painting was a seamless transaction. They were completely professional from start to finish and I knew exactly what was going on and on every step of the way. I highly highly recommend them for exterior paint jobs.

Very responsive, Tom was a great communicator and the stain matched the other cabinets that were 12 years old

Quality paint job, very professional. I can not say enough about the painters, they were kind . worked around my home business. I highly recommend Five Star Painting of Bellevue.

I will start by saying it is rare that I leave a negative review, but here we go. I had done business before with Five Star Painting of Federal Way. Everything about that experience, from the scheduling to the completion of the work, was top-notch. That was why I called Five Stars to do some finish carpentry work (one of their listed services) at our new house. Unfortunately, we are now in the service area for the Bellevue franchise. When I first called to schedule an estimate, the woman on the phone said their estimators are booked solid for the next month with no availability. I was unable to even schedule an estimate. That seemed very odd to me, but whatever. Then she called back a while later and said an estimator could come to my house the next day, so we set that up. The next day the estimator showed up at the scheduled time. However, he kept thinking he was there to look at exterior paint, even though I was clear with the woman on the phone that I wanted crown molding and window casings installed. Then the estimator tells me he has not really the carpentry guy, but he can still do an estimate. He takes measurements, takes pictures, makes notes, etc. and says he will have a quote for me later the same day. This was on a Friday. By the following Tuesday, I still had not heard anything. I called the estimator and he said *oh yeah, I emailed that to you, check your spam folder. I can send it again in a few minutes*. It was not in my spam folder. Then a little bit later I get a text from him that he forwarded his notes from my job to their carpenter and that I would hear from him tomorrow (Wednesday). So at this point, it was obvious that this estimator had not done anything. By Friday, I still had not heard anything. I texted the estimator again telling him I had not heard anything. He responds and says their carpenter will get in touch with me today. A few hours later their carpenter calls me and says he has to come to my house again to do *another* estimate. He comes the same day and I show him the crown molding and window casings I want to be installed. He says he will have a quote for me on Monday. I also find out from the carpenter that he is a subcontractor *handyman*, he is not even a Five Star employee. This is especially interesting to me because I saw in a reply by Five Star Painting of Bellevue to another review that they do not have subcontractors do their work. Clearly, this is a lie. Monday comes around and the handyman sends me a quote from his business, not from Five Star. The quote is only for the crown molding (not window casings) and states to pay by check to him personally, not to his business or to Five Star Painting. I will not be doing any business with this company. Their communication and organization have been abysmal from the start. I would not trust them for a second with my money or to do the correct work at my house.

Juan and his assistant did an excellent job painting our home. They had great attention to detail, were on time each day, and completed the job on time and on budget. Besse, the project manager was attentive and always available for questions. A positive experience from start to finish.

Very professional and appreciated the entire group. Highly recommended.

This **company** is essentially a franchise sales office that hired subcontractors to perform the work using a fixed price, leading to numerous issues. In the end, the job was completed, but it was painful.

Very professional and quality work. Our exterior home paint job was mainly all trim and cut in and they did a great job. We are very happy with the results!

5 star did an excellent job on my house and finished the job quickly.

Pablo and his crew of painters did a great job. We had Trim, Body, accents, shake and wood stains for a new color scheme and they did great on everything.

Interior doors did not close and scraped floor. Cheap paint was used and spots were missed all around trim. Wall patching left rough spots. Foreman was rude on phone and then escalated to some dude, Mike, who refused to get on phone and insisted on only communicating by email which added time, frustrated, hassle, and prevented resolution of my issues. Despite not completing job to satisfaction yet, they threatened to put construction lien on property if not paid immediately. Very negative experience. I lost my temper with this company after they started treated me like a second class customer. The name of this company, Five Star Painting, is definitely inaccurate!

we hired 5 Star Painting to apply stain to the exterior of our condo building and paint trim. They were courteous and very professional. The crew displayed an exceptional level of skill, professionalism and the ability to breakdown the project into manageable elements and finish the job in a seamless manner. We would hire them again.

I was very impressed with Tom on the initial contact. The set of painters that came to the house were excellent. Covered all the surfaces, matched the stain well and cleaned up after. Very friendly. When it came time to reinstall the doors there was a hiccup with the hinges. Then during installation one of the hinges was faulty...Thankfully the installer did have an extra with him. The doors that were stained are more white than my original stain. And I notice afterward the top of one of the doors wasn't covered properly with the stain.

I was very impressed from initial contact (Tom) to completion. Price and terms were reasonable, and the quality of the work was excellent. I especially loved the professional, detailed work order provided in advance, and the crew (Leo and team) who did the work experienced professionals, on time, friendly, flexible, and thorough cleanup. Highly recommend.

Excellent excellent workmanship.

I was very pleased with the quality of work performed by Five Star. Besides doing a great job on my newly refurbished decks they were accommodating to our schedules and thorough in their work. I'd recommend them to others needing deck painting services.

Last summer (2018) I had them paint a 950 sq ft condo in Issaquah Washington. They were pretty responsive with inquiries and questions. It might have taken me a couple of calls to reach them, but I was mostly able to get updates once the work started. The quality of the work was excellent. If you have one of those non-professional friends or relatives who offers paint your home for cheap - don't let them - hire a pro. I'm glad I used Five Star - I'd say it was about the best service and quality one could expect. Of course I wish I could have paid a little less for the job, but hey, nobody ever wants to part with their money....LOL. In seriousness, I guess I feel the price was totally fair for the quality of work they did and the level of service they provided. I recommend them for sure! - Aubrey W

Five Star did an AMAZING job painting the exterior of our house and fixing the rotten wood around the exterior of our house! Jenn the project manager was AWESOME and communicated with us during the entire project. She made sure all work was done completely to our satisfaction. The Five Star painting crew were efficient and thorough. We would absolutely use them again!