FireWater Restoration Services

This provider was very uncooperative.

Took 10 days of them running their blowers and dehumidifiers to remove the moisture. Very noisy equipment and lots of units all over the house, made it very hard to get around in the house.

Cleaned Berber carpets that hadn't been cleaned in years. Taffy & gum from the previous occupant's children was scraped and removed by hand. Multiple old pet urine stains that the previous occupants had also left are now now longer visible. Set up large fans for several minutes to accelerate drying. Tech was very friendly, asked if there were any other areas needing to be done before leaving. Very thorough job.

On Nov 1st, we found it raining in the kitchen. Our sons upstairs bathroom had sprung a leak, and in the matter of a couple hours, it folded our downstairs kitchen. Our insurance sent FIREWATER to our house to dry it out. They worked on it for over a week, and when finished, the plastic they had put down over the carpet and wood floor caused damage. The plastic was supposed to protect from footprints, etc, but with the drying units in, the plastic stuck to the wood floors, ripping off the finish. I called the owner of the company, George, and he was RUDE, blamed everyone but himself, and wanted to tell me how things were going to be taken care of. I WOULD NEVER USE THIS COMPANYand lt; OR RECOMMEND IT TO ANYONE. I will not be surprised if this turned into a court battle. We got the three estimates for repairs, but they wanted to fix it themselves. I refused to allow them to enter our house, so we will see what happens. Either way.....the lack of professionalism, and level of care taken in our home, shows me that it is common practice, and they are NOT to be used.