CANBER CORPS

Lack of communication from the beginning. Contractor pushed to install wall/fence despite torrential downpours. Did not communicate installers plan to work till after 8pm or all weekend with me. Fence was built too high (by that I mean the fence was 6' in height but there was a 1-3' gap at the bottom between rock wall and fence bottom. The main purpose of fence was to keep in two dogs, this was unacceptable. The contractors idea to fix this was to push rock up to the base of the fence (creating a slope); however as the retaining wall was below the level of the fence this rock would eventually settle and push over the wall. The dogs run the fence line. The post were not measured out to standard width so the contractor had to slap in 2" pieces in various places, the gaps between boards were not standard some had gaps of 1-1/2" to make up the difference, one gate had 2" gaps, the finishing work on the boards was horrible (meaning there were many boards that appeared to be rotting, pitting, pealing and the edges were shaved), the other gate has 1/2" gaps between boards (swelling when wet still doesn't fill in the gaps as the contactors idea was to spread the boards about to make the gaps appear smaller). Within of days of installation many of the boards were warping, splitting and cracking (45 boards). In a week the back gate would no longer open and had a 2" gap between post and gate. While the contractor fixed some of the issues, everything was an argument and there are still items that have never been fixed. Getting the contactor to communicate was a major issue as in many cases it took days of phone calls and emails to get a response. The retaining was nice however far to short as a direct result of the fence being to high. The wall did not wrap around - one side did the other had a large gap which I complained about and the contractors idea was to pile rocks on top of the gap! This was unacceptable. The drainage is a huge concern and time will tell if this wall is going to drain and not slide. I do have to say the wall was the only thing that went fairly well on this project. Clean up was never completed despite repeated assurances that it would occur (rock was swept off driveway and tossed into bark (it's still there), walkway sunk in mud, nails left in rocks, nails sticking out of trim that has already cut someone, etc.) Contractor came over to fix some of the issue and broke a statue (no one came and knocked on my door or called me) they just shoved the statue in a bush and left. Work is still not done and contractor refuses to respond. Do not hire! I would be happy to supply communication copies and pictures that were taken throughout the process. Frankly I'm left with uncompleted work and a broken item that is more sentimental than anything as it was my mother's who is no longer with us. I'm stunned and amazed at what this contractor has done. I gave a lot of thought before submitting this and gave the contractor many opportunities to rectify and he has chosen not to.

Jeff (owner) and his crew were punctual polite and neat, I have nothing to complain about. Communication was good, cleanup was good, and I am very happy with the final result.

Came out for work as scheduled in 2008. In 2009 called for follow up reapirs. Took many calls to get a return call. Repairs were finally scheduled & completed. Bill/invoice came charging additional for commute to job of 2 hours. This was not disclosed up front and was not charged on previous years work. Made calls to clairfy billing. Took 6 weeks to get a return call. Issue still unresolved.

Called them twice. First time they did answer the phone and said they would get back to me regarding an estimate, I never heard back. Called again several weeks later, left a message and no response at all.

CANBER DID A VERY GOOD JOB WITH A CREW OF KNOWLEDGEABLE AND PROFESSIONAL LANDSCAPERS. THE PRICE WAS VERY FAIR AND I WAS VERY PLEASED WITH ALL THE WORK THEY ACCOMPLISHED IN A SHORT TIME.