BRYANT'S TRACTOR & MOTOR INC

HORIBLE

I have a Troybuilt Gas operated Line trilmmer, that is less than a year old. It has always started Flawlessly every time I used it. I went to start it and most likely the cord was frayed and ultimately broke during one of the pulls. I looked up the closesed repair place to my house, and found Bryants Tractor and Mower. I call the number to see if I needed to make an appointment and was asked if I could hold, and I said ok. I was put on hold. I waited about 10 minuted and no one came back on the line so I thought I had been disconnected, so I called again. and asked for the service dept. and went automatically on hold. 15 minites later no answer. So I figured that they were just busy so I thought I would take a chance and just go down there. I was expecting to se a line out the door, but instead saw one person being help. I was asked what I needed, and explained my delema, and was assured that they could have it fixed by the next day. Well the next day came and they called and said that the cord was replace, but they could not get the machine started, and said it needed a new carborater. As I mentioned this machine had been running perfect up to now. They did not have anything else to say but .... sorry. I think that during the process of fixing the cord, they broke something else, and wanted me to eat it. istead of owning up to it. If this machine had not been performing so well just recently, I might hove bought it and. Over all This Place deserves an F I WILL NEVER GO BACK TO THAT REPAIR SHOP. and dont recommend anyone else going there either.

We had a new lawnmower that had repeated trouble starting and stalling out. We took it to Bryant, thinking it would be covered under the warranty. They claimed that it wasn't, but in retrospect, we think they were wrong. In the shop, we stood around for ages, waiting for somebody to help us. The staff ignored us and did not seem at all helpful or glad to have our business. It is also impossible to reach them by telephone. They regularly have an answering machine that they leave on during business hours, and which won't let you leave a mailbox because the mailbox is full. A very shady business.

They did a lousy job. They were not punctual and did not turn up on time. They were also not responsive and I had to keep calling them until they finally showed up. They were not professional as well.

They did a very good job. There were no issues. They had good customer service. They did a good job on my lawn mower.

The staff were very helpful over the phone and equally so when we arrived with the lawn mower. They were very clear that they would call before doing any repairs. We weren't sure about whether it was worth repairing, which they confirmed. They didn't try to sell us something and kept the inspection cost low by agreeing to dispose of it; something that can be a problem in our area. We would definitely buy or get service from them again.

THEY ARE FRIENDLY AND GET RIGHT TO THE WORK. I HAVE TAKEN OTHER TOOLS IN THERE AND BEEN VERY HAPPY. THE TECHNICIANS ARE VERY KNOWLEDGEABLE AND ALWAYS READY TO ANSWER QUESTIONS.

TOOK LAWN MOWER THAT WAS PURCHASED FROM BRYANT'S BACK FOR SERVICE. I WAS GREETED CHEERFULLY, PROVIDED WITH A COPY OF THE WORK WRITE UP AND PROVIDED A DATE TO COME PICK IT UP. THE WORK WAS DONE AS AGREED AND ON A SCHEDULE.

MY OVERALL EXPERIENCE WAS VERY GOOD. I ENJOYED BEING IN A LOCAL BUSINESS THAT WAS FRIENDLY AND THAT HAD CLEAR KNOWLEDGE OF MY PROBLEM - AND ALL WEED WACKERS. THEY WERE HELPFUL IN FIGURING OUT THE PROBLEM AND OFFERING SOLUTIONS.