Washington Window and Door Inc

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Several problems arose. One was a fault of the window supplier, not Washington Window, but they were quick to correct the problem. It did set the completion date back a month. The second problem came at installation when a piece of moulding splintered. Again, Washington Window identified the problem, set a date to fix it and stayed right on schedule. Communitcation is great. Professionalism was top notch.

We shopped around a lot before choosing WWand D. Ultimately we chose them because they were responsive and offered the product we wanted at a good price. We worked with John Rhea and he was very easy to work with. To earn our business he offered to waive their customary $75 delivery fee. Following installation, it was discovered that there was an unexpected issue with the hardware on all four windows. John contacted Eagle to report the issue and much to our surprise, Eagle agreed to replace the sashes in all four windows. When they arrived, John sent out his delivery truck (still no fee). He even let us hang onto the old sashes so we could take our time and stain/seal the new windows prior to swapping out the old ones. Believe it or not, there was a different issue with one of the sashes on this second delivery, so once again John went to Eagle and got them to replace the problem sash. So back out came the delivery truck (again, no fee). One of these days we will finish and swap out that final sash (yes, it's been sitting unfinished for months) and John said whenever we are ready he will send the truck back out to collect the old sashes. We will definitely contact WWand D again for future window needs. My only complaint is that they don't have a promotional email or mailing list and they don't seem to offer discounts. If they set something like that up, they would deserve an A+! BTW - don't let the issues with Eagle fool you...the windows we got are gorgeous, high quality, and the issues we ran into were really flukes that would have been hard to predict or catch. We would go with Eagle windows again in a heartbeat!