Pacific Rim Cleaning & Restoration

Pacific Rim CR was extremely responsive when it came to mitigating water damage. They ran tests, removed flooring and dry wall that had been compromised, and dried us out quickly. However, they were not very professional or polite when it came to communicating with our insurance. They also offer reconstruction from the damage. Our experience with the reconstruction portion was terrible. The company was unresponsive for weeks and took months to provide a quote. We had told them twice that we only wanted the damaged area repaired, but they sent an inflated quote to repair the entire downstairs by ripping up all wood floors and replacing them along with drywall, base boards, and paint. They also were extremely dishonest and told us that they spoke with our insurance adjuster and got the inflated quote approved. When we told them we spoke to our adjuster and the quote was not approved as he was on holiday, they then changed their story to say the adjuster's supervisor approved. Again we spoke to our adjuster and this was not true. During this entire interaction, they continued to push us to reconstruct an entire downstairs of 1,500 sq. ft. when the damaged area was only 15 sq ft.

Pacific Rim initially came out, took our $1000 deductible, tore up the bathroom, broke a vanity, set up fans to dry out the damage, but once they found the claim was not covered by insurance they completely abandoned us. We were willing to pay CASH for restoration work, but after several failed, unanswered attempts to get an estimate, it became obvious they no longer wanted to help us.