MTC Handyman Service

One word, professional! From my first email (promptly answered) to James Stevenson, owner, enquiring about his ability to fix our sticky, laundry room pocket door all the way to project clean-up, I was most impressed by James's reasonable rates for his work, in-depth subject matter knowledge, recognition of MTC Handyman Services’ limitations, ability to clearly communicate a job's status with his customer and propose additional steps which were needed to address the job. James arrived promptly at the agreed upon time to fix our pocket door. He did a preliminary assessment of the situation and determined that the issue was with a door frame which was too tight and the entire pocket door with frame would need to be replaced. He informed us that the replacement job was beyond the scope of his handyman services and that he would not be charging us for the call. Unfortunately, he informed us that he had not been able to refer us to a contractor who could do that job because he had not been able to identify one who met his quality work standards. It had been my plan that if I was satisfied with his work on the pocket door, I would ask about his availability to complete other handyman jobs around our home. While he wasn't able to fix our pocket door, his ability to quickly ascertain the situation and deal forthrightly with his customer convinced me that I wanted him to complete one of the other jobs that I had in mind. One of those other jobs was to install a metal access door (I had already ordered and received the metal door so it was on hand) over a newly installed water shut-off valve where the plumber had left a jagged, gaping hole in the wallboard. James said he could install it immediately, but would need to pick up the necessary framing lumber first. He was gone only a short time on this errand. He quickly proceeded with installing the access door. The finished access door looked fabulous and operated exactly as I had hoped for. When my spouse saw the new door, she exclaimed that James should have been an artist because he had done such an outstanding job installing the door. James is now in my permanent contacts list for whenever I have more handyman jobs around our home.