Larry Haight's Residential Roofing Co

They did a great job from beginning to end! I had no problems with them at all.

I used angie's list and also checked on the Better Business Bureau and Washington Labor and Industries. The latter was very informative as one company with a good angie's list grade had a pending lawsuits once I dug a little (may have been unfounded, but was still off-putting) and some had renamed and reregistered their companies a number of times (and had negatives under their prior company names). We ended up getting three bids and choosing LH. We also liked A Better Roof Company, but LH's came in slightly lower. LH had excellent angie's list reviews, a good better business bureau rating, obviously weren't a fly by night company because of their long work history in our community, and had nothing out of hte ordinary on the L and I website. Our roof had a small leak and they patched it until they could begin work (I think they were two weeks out, so we apologized to our neighbors for the tarp, which did work just fine). We had three layers of old roofing in the front and two in the back, plus a very steep roof. LH was easy to work with and we're happy with our roof. They were very professional, responsive, clean, safe and did great work. I highly reccomend them.

We had a roof leak into our master bedroom closet and finally decided it was time to replace our old roof. I call several top rated roofers from Angie's list to come over and give us an estimate for a new roof. We spent a lot of time getting estimates and talking to these different companies and decided to use Larry Haight's Roofing for the following reasons. Mike Apple from Larry Haight's came over to inspect the roof and gather information for the estimate. Mike was on time, professional and very knowledgeable. Mike found the leak, took some measurements and answered our questions regarding roofs and the new roofing materials available. We received a call two days latter from Haight's to schedule an appointment with Randy May to explain the different options available to us and to review the estimate. Randy came over to our house the following Saturday and presented us with a very detailed and easy to read estimate. With Randy we went over the different options and prices for those options. We asked a lot of questions and spent some time going over the details. Randy was very pleasant and extremely knowledgeable about everything having to do with roofs. We took a few days to study the estimate and the materials used and then hired Haight's. They gave us a two week estimate for the start date and in the meantime they put a temporary patch on the roof to stop the leak. Chris Brockman, the production manager for our job, showed up on the agreed upon day and time with his crew . They protected the house and landscaping before they started the project. Chris paid great attention to detail and took pictures of every stage of the project from start to finish; this was helpful as we are not able to see our roof from the ground level. The crew was very respectful of the property, pleasant, hard working and very skilled. The project took 3.5 days. Chris was there every day to inspect the work and the crew cleaned up before they left each evening. The job went very smoothly and we are extremely pleased with the finished product. Haight's was also helpful in addressing two additional concerns for us. Chris checked out an area of siding, up high near the roof, that had not been installed properly in 1996. He took pictures of this siding and was able to help us come up with a solution to replace it. We have actually hired Haight's to come back and replace that area of siding as well as put in some wire netting on areas of the roof where we have bird problems.

Took a week to schedule an appointment; took a week for a proposal of work to be accomplished, and it rained during that time causing a bigger stain in my ceiling 0:(

I gave the address of my office when we scheduled the meeting and said we could go to a restaurant a block away. The day of the meeting they apparently tried to call my mobile (I was in meetings and couldn't answer) because the restaurant had three locations listed on its web site, and they didn't know which one to go to despite me having given the address of my work building that was a block away. Five minutes before we were to meet I got a call from the rep, and he said he would be there in ten minutes (5 minutes late). He showed up a full 20 minutes late and then said he would need a full 45 minutes to give us all the information. I said we had only blocked out 45 minutes starting at the time we had arranged to meet, so we didn't have that much time left, and he got huffy and said that they had tried to call me because they didn't know where to go. Way to blame the customer. I told him we could go ahead and meet if he wanted but we weren't interested in rescheduling. He said there was no way he could give us all the information in 30 minutes, and he left. We'll go with one of the other five companies that is actually willing to email their estimate without a 45-minute sit-down sales pitch.

We're extremely pleased with the overall efficiency and workmanship of the job. Ran like clockwork. Each member of the crew knew exactly what his responsiblities entailed from day-to-day and were very pleasant and professional. The company never used outside contractors; consequently, it maintained 100 percent control of its staff and realized total efficiency. There were two principal supervisors: one with overall responsiblity for the crew, the lead contractor, and the production manager from the home office, who inspected the project once, twice, or several times each day, The latter party also stayed in constant telephone contact with us, keeping us informed as to the daily arrival times by various personnel. At the end of each work day, the site was cleaned-up very well as humanly possible, heavy equipment notwithstanding. On the last day, the clean-up was exceptional, better than the site looked prior to work commencement. Our house contains two 13-foot cathedral ceilings, which takes a special roofing expertise to accomplish the job correctly. The Haight company knew exactly what was needed -- the prior contractor apparently skipped some crucial work -- which sold us on their services. No complaints at all. Highly recommended.

When the representative performed the free inspection, he quickely identified the source of the problem by using a tape measure to locate the source of the dripping sound on the ceiling then taking the measurements to the roof. The workman that replaced the vent was quick, efficient and thorough.

Highly knowledgeable and professional. Prompt service and left work site clean. Very happy with job. We would use them again.

Very, very well. We noticed a fresh water stain on the ceiling after recent rains. We recently bought this house, and were told they put the roof on, and it was still under warranty. So we called them to check for leaks. Turned out to be the skylight, not the roof. We had them check the other skylights--one other had a problem, too. So they replaced 3 of them in total, and a 4' gutter segment by the front door. They were very professional, very responsive. For the original diagnostic visit, they were out within a couple days, called before showing up, and were actually early. Found the problem quickly and we received a quote within a day via email and mail. Then we thought perhaps we should check all the skylights for leaks and do any others that might be failing. They came out again, quite promptly, and did find another with a problem. New quote out promptly. Then they did the gutter first, called first to let us know they were on their way. Then they told us when to expect the skylights (some were custom sized). I asked to be called a day ahead of them doing the skylights so we would be sure to leave tarps beneath the areas before going to work the day of the installs. They did call a day ahead, as requested. I put N/A for price b/c we did not shop around for this. We preferred for them to do the work, since they did the roof and I didn't want any potential issues with roof warranty by having someone else doing things up there. They were very professional, very responsive, very on top of things. And they did give an Angie's List discount too (the price I quoted did not include the discount). They were a pleasure to work with. Really glad the prior owner chose them for the roof work!

Larry Haights roofing refused to return any of my phone calls after I had some questions. Too bad, they seemed like a good company.

I was very pleased with them. I had a small problem at the end of the project. They were out here right away and fixed it to my satisfaction. I was quite pleased with them. My husband and I had quite a few bids and they were very competitive. They were immediate locals who lived here which was one of the reasons that I went with them. I would definitely use them again in the future.

They did the job pretty quickly. They gave us a good price for the work that they did. There was only one issue. We haven't talked with them about it yet. They installed a rain barrel, but we didn't know what we were getting into with it. I'm not sure that they knew anything about these barrels, but the water doesn't have a way of going back into the rain spout.

They were very accommodating. The work that was done was quick, clean, and efficient. All of the workers were professional. The quality of the work and the materials used were excellent. I was pleased with the entire experience.

They did a really good job. They gave me the AL discount. They were very professional and the price was right.

We have used Larry Haight's Roofing in the past. They didn't have a picture of the gutter screens installed and if I had seen one before I would not have had them installed because I do not like how they look. I don't think that they are unique but this company did a great job overall that is comparable to the other "A" ranked roofers.

I called and asked for an appointment to get a bid. They said they would come out 10 days later. A few days after that, they called to cancel saying that they do not service my type of roof. By then, another contractor had already come and gotten the job done.

This is the second roofing job that Larry Haight's has done for us in the past few years, and we are very satisfied with the end result of both. This latest job was far more complex because we had damage to some wall structure and eave/soffet areas that had to be corrected. Haight VP George Bear did a very detailed assessment for the estimate. George was honest in making sure we understood that costs for some of the structural work would depend upon what they found when they opened up the damaged areas. We got one other estimate from another roofing contractor, and the two were very close in price. We decided to go with Haight based on previous experience and more recent Angie's List ratings. Another factor that helped us select Haight for the job was that they offered us short term (one year) financing with no interest charges. There was a bit of understandable delay in beginning the project due to weather delays on preceeding jobs. We were warned that this could happen and planned accordingly. The roofing and gutter work were done in exactly the estimated time. When we raised some concerns about a cosmetic issue (not a workmanship problem -- we just didn't like the way the roof ridge looked from certain angles) it was promptly worked out to our satisfaction The very knowledgable and professional job foreman, Chris Brockman, working with George, developed a strategy for making the wall repair (using an excellent subcontractor) that avoided much of the incidental rework that we were expecting and thereby actually lowering the overall cost of the repairs. Cost for the overall project was high, but seems reasonable given the complexity of the job and the quality of work. The only quibble we have is that scheduling of the work was somewhat erratic towards the end. They were very diligent about getting the new roof on as quickly as possible so as to limit exposure to the weather, but finishing details, mainly carpentry and interior finishing where the wall repair had been done, dragged on for several days at the end.

They suggested that we replace the entire roof on our home, which we didn't think was necessary. We found another company that repaired the roof without having to replace the entire thing.

They were good. They came on time and the roof and gutter are handling just fine. The gentleman who came for the estimate and sold us was very patient. We didn?t respond to them for a long time but he didn?t stop sending us reminders stating they still wanted our business. There was no high pressure but I really liked their follow up.

Overall, the experience went well. We received at least three bids from other companies, and the price wasn't the most expensive nor was it the least expensive; right in the middle. The price was reasonable for the type of work done. The color that they picked was exactly what I wanted, which was very important to me. It's been over a year since these rain gutters were installed and we've had no problems.

I chose this company primarily because they seemed to have a better quality gutter screening system and because they seemed to be able to complete the job sooner than the other companies. They also had good scores from Angie's list. They were not the cheapest. I was told that I would be scheduled for a date as soon as I sent in my 50% down payment. This turned out not to be the case and they kept stalling on an exact date, I would have to call back, they had to get it on the white board, etc. Call were not always returned promptly. I kept telling them I wanted it scheduled when I could be there, just let me know. I wanted to make sure the downspouts were arranged in a certain direction as the County had been pretty particular about the drainage to this building. I even sent in to them the diagram that the County had drawn up in their permit. I requested extensions to the downspouts which the County had requested, and they said they would provide for no extra charge. I know I got pushed back a couple of days due to weather issues, and was finally set for November 9, which was later than I expected. But on October 29, I was told I could be moved up to Saturday, October 30, if the worker could only get his daycare arranged. I said OK, but only if they could arrive by 8:00 am , 8:30 at the latest as I had to leave by 9:00. Chris told me he would be there at 8:00. He left me his cell phone number to call if there were a problem. By the time I had to leave at 9:00 he wasn't there. I called again from my cell an hour later, but still no return call. When I returned late that day, the job was done but the downspouts were not pointed correctly and in fact the water was pooling around the building. I finally made contact with the company on Monday. He promised that the worker would be out in the afternoon to fix the problem. This did in fact happen and the worker corrected the downspout problem and even added a more extended downspout. So in the end, the job was satisfactory and I believe the quality is good, but I didn't like their lack of effort in the area of communication.

Arrived when scheduled, finished job in one day including cleanup. They listened to my wishes concerning the downspouts and installed them accordingly. Top rate job. They picked the wrong sales tax rate for the bill and mailed me a refund check the same day that I pointed it out.

The estimate was on time, competitive, and George Bear was very courteous and professional. When we accepted the bid and scheduled the work, we were starting to face weather. They accomodated our request to complete the work before the rains came. All work was completed exactly as they explained. This was one of the best contracting experiences we have had ever, even though the job was not a big one. I wish they all went this smoothly.

They did a good job. Some of the finish work wasn't exactly perfect but as far as I am concerned it was fine. They were one of the few people who we had out who gave a bid on what we were asking for which was a repair. Everybody else suggested that we replace the roof.

Our primary complaint is that the company refused to honor an advertised discount worth over $1000 after the work was complete, even though we'd discussed it in every conversation with the salesperson and had never been told we might not get it. The salesperson initially confirmed we could pick either the Angie's List ($500) or Microsoft Prime (5%) discount. When the bid estimate ended up being over $20,000 we again confirmed the discount amounts with the salesperson and said we'd go with Prime since it would be larger for the estimated cost of our project. After the work was complete, the first ?final? invoice was $20,000 too high due to an accounting error, and also did not show the discount, so we called and again reminded the salesperson to include the discount when correcting other billing errors, and he still didn't mention any problem with us getting the discount. When the final "corrected" invoice still didn't show the discount, and when we called again the salesperson finally told us that we would not get the discount and that the owner had confirmed that decision. When we called the owner to discuss, he was hostile over the phone, told us he did not believe our account of our conversations with the salesperson, that his salespeople always communicate clearly, that we were "obviously" not eligible for any discounts since we'd let the salesperson include some N/C insulation in the bid, that any discounts would need to have been specifically printed in the bid, that the insulation was more valuable than the discount, and that we should just be grateful we got a good roof. We followed up with a detailed letter (below) when we paid the final bill, explaining our position and noting that we were paying the discount amount under protest and expected it to be refunded promptly, and we did not receive a response. We believe the quality of the actual work was good, the work crew was clean and efficient while they were on site, the project was eventually completed, and several months later it looks good with no apparent leaks. Communication, scheduling, and coordination were below expectations, and it took about three months from deposit (9/21/2009) to completion (12/31/2010), with significant unexpected delays between the roof, gutter, and chimney parts where we felt we'd been forgotten until we called to ask for status updates. Here?s the protest letter we delivered along with our payment (1/5/2010), to which the company did not respond: To: Larry Haight Residential Roofing From: Arthur Watson, 2219 179TH CT NE Redmond WA 98052 Re: Notice of payment under protest due to your company?s failure to honor advertised discount Although I am paying your invoices in full (invoice 8010 for $13,229.53, invoice 3458 for $306.60, plus note the $10,000 deposit I had already paid for a project total bill of $23,536.13), I dispute $1176.80 of that total amount and I am paying that part under protest while reserving my right to recover the disputed amount either with your cooperation or through legal process. The disputed amount represents your company?s advertised 5% discount under the Microsoft Prime Passport program. Here is my basis for the dispute. I am a member of both Prime, for which your company advertises a 5% discount, and Angie?s List, for which your company advertises a $500 discount. My wife and I discussed both discounts upfront with your sales representative Randy May, confirming that the discounts could not be combined so we had to pick one, and that the Prime 5% discount was preferable for projects over $10,000 as ours ended up being. We discussed the discount with Mr. May in each of our conversations (as my wife Carolyn can confirm, and Mr. May should also remember), and he never indicated that you would not honor the discount until after the work was complete and we?d received your final ?corrected? invoice 8010. Even in our conversation about your initial invoice 8010 (which was over $20,000 too high due in part to treating our $10,000 deposit as a charge rather than a payment), I reminded Mr. May to make sure the corrected bill would also include the 5% Prime discount and he did not indicate even then that your company did not intend to honor it. Your written bid, which we signed, certainly did not indicate that you would not honor the advertised discount, and it also did not call out any items as ?offers which cannot be combined with other offers? such as the advertised discounts. Your company?s position, as I understand it from a telephone conversation with Larry Haight, is that handwritten line 22 of your bid, ?Add 6? Owens Corning blow-in fiberglass insulation and soffit baffles. N/C?, which unlike other handwritten lines Mr. May did not even ask me to initial, constituted an implicit ?offer? that made me ineligible for any of your company?s advertised discounts. My wife and I both recall that Mr. May said that adding 6? of blown-in insulation was included at no charge as part of the reroofing service. We were initially skeptical that we wanted additional insulation even for no charge since we had no reason to believe our existing insulation was inadequate, but Mr. May assured us that more is better and it wouldn?t do any harm plus it was easy to do with the roof off and there wouldn?t be any charge so we should be happy to have it and not worry. Mr. May did not, verbally or in writing, attribute any dollar value to the insulation as part of the bid, and certainly gave no indication that it would effectively cost us over a thousand dollars in discount eligibility since we would definitely not have agreed to it under those conditions. Only on the invoice after the bill was complete did your company list the insulation as a $2200 charge with $2200 credit and then claim that as the basis for refusing to honor your advertised discount. Please reconsider your position and refund the disputed amount of $1176.80 to me promptly. Sincerely, Arthur Watson