FLOORCRAFT

I visited the showroom to shop for tile. The salesperson was assisting another customer and promptly called someone out to help me. They have a good selection and the salesperson seemed knowledgeable. Unless you are a contractor, they don't give out samples, so they ordered a tile sample for me.

THE PROCESS STARTED OFF WELL, BUT WENT DOWNHILL PRETTY QUICKLY. A PIECE WASN'T CUT CORRECTLY SO RESCHEDULING WAS NEEDED. THEY DIDN'T COMMUNICATE TO OTHER WORKMEN, SO THE GUY NEEDING TO INSTALL THE SINKS SHOWED UP NOT KNOWING HE COULDN'T DO IT BECAUSE THE SCHEDULE HAD BEEN CHANGED, REQUIRING MORE RESCHEDULES. A SECOND CREW WAS SENT IN AND THEY FAILED TO COVER THE HARDWOOD FLOORS WHILE CUTTING THE GRANITE AND THUS STRIPPED THE FINISH AND LEFT GLUE FOOTPRINTS ON THE FLOOR THAT THEY DIDN'T CLEAN UP. WORK WAS SLOPPY AND MESSY - WALL SECTIONS HAD TO BE REPAINTED. A FOUR DAY JOB TOOK THREE MONTHS AND WAS ONLY COMPLETED BECAUSE WE REFUSED TO PAY UNTIL EVERYTHING WAS DONE CORRECTLY. LUCKILY WE HADN'T PAID AFFRONT, SO WE WOULD TELL THEM WE WOULD PAY X WHEN THEY MADE AN APPOINTMENT, AND THEN X WHEN THAT TASK WAS COMPLETE. VERY FRUSTRATING. EVERYTHING DID GET FIXED IN THE END, BUT ONLY BECAUSE WE WERE ABLE TO WITHHOLD PAYMENT.

THEY WERE VERY CAREFUL TO KEEP MY HOUSE AS CLEAN AS POSSIBLE BY SAWING OUTSIDE AND TARPING OFF THE REST OF THE HOUSE. ALL THE WORKERS WERE VERY POLITE AND RESPECTFUL OF OUR HOME.