Craftcore Flooring solutions

Paco came over 3 weeks ago to give us a bid on a Living-room floor that we were converting from carpet to laminate/vinyl flooring. He seemed super knowledgeable and was able to give us a quote. We found out that the floor needed to be self-leveled, so be came back, did some measurements, and said he would give us another quote by that evening. Didn’t hear back from him. Texted him the next day. Nothing. 4 days later I call him and left a voicemail. He finally texts me back, telling me they are too busy and he won’t be able to do the job for us anymore. He didn’t even give me the common courtesy to call me and talk it over. So we wasted 3 weeks with him, and now we have to start the whole process over again. Super unprofessional!

If you have a plethora of extra time and money, this is your place. The owner, Francisco (nicknamed Paco) botched my installation, permanently damaging the new carpet and (according to the manufacturer’s warranty brochure) voided the carpet warranty. Pretty much all that can be done wrong was indeed done wrong: he knowingly installed carpet with existing stains; tried cleaning the stains by hand with full-strength store bought carpet cleaner concentrate – only making them worse; carpet seams were placed in high-traffic, noticeable areas; seams had exposed chunks of glue, melted carpet and were rough to the touch; carpet tack strips protruded through the carpet far enough to cut our bare feet on; carpet on stairs was installed without padding over the nose, leaving sharp plywood edges to be felt under the carpet and quickly pulled loose on the front edge due to staples falling out on their own – need I say more? When confronted on how he would resolve the issues, he refused to say, but insisted he come back and could 'easily' resolve them. How you ask? Still a mystery to this day. After calling 4 other carpet companies for their advice/opinions and being told by all of them that I received a ‘hack job’ for an install, there was no way I was letting Francisco back into my house – I felt 100% dooped and had lost all confidence in his abilities. We ended up in small-claims court (my first experience), and unfortunately for me the law favored him. Lesson learned was that when you sign a contract, you are stuck with the contractor to the bitter end, no matter what. In this case, everything sounded good at the start, he had a nice demeanor, young upstart company, assurances of great experience and professionalism, and worthy of supporting. But in the end, I got screwed. I do not recommend Craftcore, as from my experience they are missing the most important thing – the ability to complete a proper installation. I had my carpet re-done by another local company, Nielson Brothers, and highly recommend them. They fully live up to their years of solid reputation – I love my new carpet. No matter who you go with, I recommend reading the CRI 105 Carpet Installation Guidelines and the manufacturer’s warranty brochure to make sure you’re fully educated when going into your carpet installation. Good luck with your decision and install!

Craftcore replaced carpets in my condo last week. The work was accomplished with a high degree of professionalism, on time, and with care and respect during access and installation. Communication was excellent at the initial purchase, before and during the installation. Francisco (Paco) was veryhelpful with the choice of carpet, and communicated between purchase and installation. He also supervised the installation. Highly recommend Craftcore

Loved Francisco & crew. Easy to work with and respectful.

Francisco and his team were great. We had them install new carpet in our home and it turned out great. Francisco was responsive and adaptive to our project and you could tell he really cared. You cannot go wrong using these guys!

I highly recommend Francisco and his team at Craftcore Flooring. He was very responsive, friendly, and professional. Their prices are comparable to Home Depot but better quality carpet with a faster turnaround. His installation team was insanely fast with high quality work. Very friendly and respectful when I asked them to wear masks while working in the house. I love the way my carpet turned out and I would go with them again if I had more carpet to replace!

He put carpet in the room very well. I'd like it.

Everything went great, the work that was done felt very professional and was done quickly. defiantly would recommend.

It was good and excellent. Everything was clean and no complaints.