Alexander's Heating

I had them come out to troubleshoot a gas fireplace that was not turning on. The tech from Alexander's heating arrived on time, but it quickly became apparent to me that he didn't seem to have much expertise on gas fireplaces, or experience fixing them. He didn't even open up the glass panel to dig deeper or to look at potential root causes. All he did was looked around a little at the control knobs and valves at the bottom, talked to someone on the phone, and told me that it needed a new part. He then said he called the fireplace company to get an estimate and delivery ETA on parts, and that they'll get back to me the same day, or the following day at the latest. Ten days have passed since the appointment. I have heard nothing, none of my calls have been answered and no voicemails returned. This, in the middle of a severe cold snap, and with a 2-month old in the house. The fireplace is our source of auxiliary heat when temperatures go into the low teens as the heat pump's efficiency drops at such low temperatures. Tired of waiting around, I contacted another heating company that actually sent an expert technician who went to work right away, opened up the unit, determined the root cause to be a clogged valve and broken seal on the burner assembly, cleaned up the valve, resealed the burner on site, and viola! we have a working fireplace again, no new parts needed. Here I am, $180 down in "service fee" for Alexander's Heating with no service, no problem diagnosis, no communication, and just lack of professionalism all around. Update as of 1/3/2023 **EDIT**: Upon learning of my poor experience, the service manager got back to me and admitted to the service being substandard and promptly refunded my service fee. I have bumped up the review by a star for the professionalism and responsiveness of the service manager. I had them come out to troubleshoot a gas fireplace that was not turning on. The tech from Alexander's heating arrived on time, but it quickly became apparent to me that he didn't seem to have much expertise on gas fireplaces, or experience fixing them. He didn't even open up the glass panel to dig deeper or to look at potential root causes. All he did was looked around a little at the control knobs and valves at the bottom, talked to someone on the phone, and told me that it needed a new part. He then said he called the fireplace company to get an estimate and delivery ETA on parts, and that they'll get back to me the same day, or the following day at the latest. Ten days have passed since the appointment. I have heard nothing, none of my calls have been answered and no voicemails returned. This, in the middle of a severe cold snap, and with a 2-month old in the house. The fireplace is our source of auxiliary heat when temperatures go into the low teens as the heat pump's efficiency drops at such low temperatures. Tired of waiting around, I contacted another heating company that actually sent an expert technician who went to work right away, opened up the unit, determined the root cause to be a clogged valve and broken seal on the burner assembly, cleaned up the valve, resealed the burner on site, and viola! we have a working fireplace again, no new parts needed. Here I am, $180 down in "service fee" for Alexander's Heating with no service, no problem diagnosis, no communication, and just lack of professionalism all around.

Installed quickly and was thousands cheaper than other quotes.

Used this company for about 20 years. Excellent, that's how I can describe it.

We are very impressed with the two technicians that installed our new Air Conditioning system. George, representative of Alexander’s Heating, coordinated all project from beginning till end. When the technician team finished the job George came and went through with us in detailed explanation how it was installed. He provided all details regarding how to use the thermostat for cooling system. I highly recommend Alexander’s Heating Company.

Very Good, done right the first time. I was keep informed of the status of the job. There were some hidden defects in the existing house that made it hard to do the work. But, they took care of it and did not charge me extra!

Very Good, this new tankless hot water heater should save my family several hundreds of dollars over it's life time! Very good job, 100% satisfied...

Great! No problems, right on time and very high quality, I would recommend!

They installed A/C for us very quick and very professional. They are very easy to communicate and they were very flexible with our schedule.

unknown

Furnace install was ok, ducwork is fine. No return was scheduled for installing the thermostat or tuning the furnace upon completion of the drywall and/or updated gas service - we firmly beleive this may be due to the contractor. However, looking to get the thing serviced, possibly reinstall the thermostat to provide fan service in hot weather (not AC), our repaeted calls to schedule service appointments went unanswered for close to two weeks. When finally we did get a call back (once), we scheduled an appointment, only to be stood up: no one came or showed up for the appointment. No one called to provide any indication of not coming or why they didn't and no one has called to reschedule. They may very well be cheap (the bill from our contractor was not, but we do not know how that was disbursed). Flies eat cheaply, but think about what they eat. We will use another HVAC vendor for service/repair. This company has no customer service whatsoever.