Adrianne's Housekeeping

The best absolutely barr none

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I was very happy with them. They were good and took care of me. They were very nice when they asked us. They did a great job it's just that one little minor thing that they didn't take very long but they were really great. I would use them again in the future.

The team has been punctual, polite, and professional. They do a great job even noticing little things that I didn't notice. I plan to continue using them for biweekly cleaning and would highly recommend them.

There was nothing special. I was satisfied with the cleaning. They were polite and fast.

After scheduling the appointment, I was disappointed when I had to call the provider to remind them when the appointment was. The main office explained that due to a computer issue I wasn't on the list for the morning. A team was sent out, but they arrived two hours after the original appointment time. The team did a good job. I was happy with the end result, but would think twice before scheduling again.

Their service was great and I would use them again. They were efficient and did thorough work. I was extremely pleased and they did what I asked. It was well worth the money.

Here's my problem. One of the cleaners this time stole some of my medication. I was home at the time. Since I saw the person handling that area, I am sure that person took it, but management could not confirm it or recover the medication. It was painkillers (not that easy to get too), which I have as a cancer patient. So, there is little choice here but to close my account with them. They have been sending a different team every month, so this tends to make theft easier. I thought I was going to get the same team, with infrequent exceptions. So, I have to repeat instructions every time, though usually most of the team does not speak English. I have to hide things or the like--rearranging things and remembering not to miss one thing, like a small container of painkillers--to avoid being robbed in my own home. Having the same people each month tends to prevent this problem. As far as actual cleaning, they were ok. This month, though, I see they missed under the sofa (again), even though I specifically instructed them at the beginning to get that spot. I rated "Professionalism" low, as that is the subcategory in which I count "theft". They should have a category for "honesty, trustworthiness", etc.

The cleaning crew arrived on time and did a great job. They were friendly and professional. Adrianne even stopped by for a spot check. I had tried other housekeeping services in the past, but will stick with Adrianne's. The cost was $250 for 7+ hours. Well worth it.

The ladies were fantastic! They did a fabulous job and in a speedy manner. Their prices were very reasonable and I look forward to using them again!

So here?s the deal, overall I would have given them an ?A? except for one thing their communication. Everyone we talked to and worked with were great, so the people I would give an ?A,? sadly the major overall decrease in the grade came when they rescheduled my appointment without confirming it with me (this falls under responsiveness). Basically, they called my phone and I didn?t pick up and they left a message first confirming the appointment and then asking if it would be OK if they showed up a little bit later. Well, I didn?t check my voice mail, and on the day of service they didn?t show up at the scheduled time. I called to check to see what happened and they said that they called and left a message about rescheduling. They left a message, but I never confirmed it. So that?s why they didn?t get an ?A.? The two ladies that showed up were fantastic. They were very fast and did an overall a good job. I felt they could have put a little bit more muscle into getting some of the dirt off, but that?s OK. So they were great, but poor communicators.

The women were quick and efficient and knew what they were doing. Everything was shiny and clean when they finished.

Getting this set up went really well Carmine is outstanding the customer service and responsiveness was great!

I was told over the phone there would be 4 people to clean for one hour = to 4 hours of cleaning and that would be $150. Four people arrived and introduced themselves and then I showed them around--not much to see all open and only 1200 sq ft. They had all their own cleaning supplies. We have a master suite upstairs with bedroom, shower, toilet, vanity, and walk in closet. 3 people went upstairs and didn't come back for the full hour. I can clean the whole upstairs myself in one hour. The 4th person stayed downstairs and I am not sure what he did because one of the housekeeper's told me that the time was up and they couldn't do the downstairs unless I paid an additional $70. I was shocked. But I needed it done so I agreed. They were able to finish the entire downstairs in 25 minutes!! I paid them and they left. The cleaning was ok, but not spectacular. The next day they called to see how it went. I told them of my disappointments. The caller said she would talk to her boss and get back to me. She called back pretty quickly and said they would not charge the additional $70 and agreed they should have been able to complete the cleaning in the allotted time. I was satisfied with the outcome, but will probably not use them in the future.

We got off to a bit of a rocky start because i didn't understand that their arrival time would occur sometime within a large window of time so I felt as if I was waiting and waiting for them. They did arrive an hour and a half into what was to be about a two hour arrival window. In the mean-time, because I misunderstood, I called them and got the answering machine. However, they called me back in about 20 minutes and explained that they needed and often used a very flexible arrival time since it's hard to calculate how long some jobs will take....especially if they are cleaning a place for the first time. In all my phone contacts with them (I think I dealt almost exclusively with Shaina (sp) they/she was extremely courteous, thoughtful, professional, reassuring and unfailingly polite. Because I had to leave for another appointment before they arrived, my husband stayed behind to be there when they arrived and said he found the three person crew to be warm, pleasant, polite and professional. They did a very good job, a thorough job only missing a few things.........an intricately carved wooden Japanese window screen and the tops of several picture frames. The products they used left a slight fragrance or smell that was noticeable when we arrived home two or three hours later but it was very slight and not the least bit unpleasant. We chose to use this "Big Deal" because I was having surgery two days later and didn't want my husband to have to take care of everything including the house. This service was a wonderful help to us and we would not hesitate to use them again. In fact we have already spoken with them during their follow-up call about setting up a monthly visit. I can't stress enough how professional and pleasant our phone contacts have been with this company...which means a lot to me.

This crew did a fantastic job. This was a move out / clean up with the tenant already gone. The layers of caked on grease were just incredible. They were able to get almost all of it up. Cleaned the floors, cleaned the bathrooms (and removed a LOT of soap/oil scum from the shower walls. The difference is wonderful. I will definitely hire them again.

I used a mailer coupon for 3 hours of housecleaning. I had heard good reviews for their services before and wanted to try them out. The coupon was for 3 labor hours, which, for example, translated to 3 cleaners for an hour, or 2 cleaners for 1.5 hours. I received two cleaners They were about 10-15 minutes late (I acknowledge that my place is hard to find, too), but still cleaned the allotted time even a little extra. They greeted me professionally, and I wasn't sure if they would bring their own products but they did. I asked them to focus on the kitchen and two of the bathrooms, and just the major surfaces (countertops, basins, shower, toilet, etc.) since it was only 3 hours, and after they looked through the areas we discussed what was realistic in 3 hours. I was in the house for the duration of the cleaning and they had already asked their questions up front so I was not bothered for most of the duration. Afterwards, all the major surfaces were sparkling clean and they had worked well on all the areas we had discussed (again, it was only 3 hours and I have a lot things they to move around, so not a deep clean). It was still thorough and efficient, and the only regret I had was that I should have asked for more hours.

Adrianne responded very promptly to my query, gave me estimate and appt to my satisfaction. The folks showed up promptly and worked hard. Actually went over the time allotted but didn't charge. Did a very good job. I used a coupon this first time as I hadn't heard of her service before. I will now definitely use her again in my own home.

The service is great, and the team brings all their own cleaning supplies, tools, and appliances. Although we don't have exactly the same people every week, we have pretty good consistency of at least one and usually two of the three team members. They are professional and polite. The folks at HQ are great - very service-oriented and responsive. I'd recommend Adrianne's Housekeeping to anyone who asked for a reference.

They were pretty good. They did a pretty good job of cleaning the house. They came on time. We were scheduled for 7 o’clock in the morning. They came before 7 o’clock and they worked until 3 or 4 o’clock in the afternoon. They worked pretty hard. They didn’t eat or drink. They didn’t rest. I think they were a little expensive, but they did a great job for that price. It is really hard because I kind of hired them for a deep cleaning. It is not something I want to do every week. The price for that is okay. It is more expensive than the normal cleaning. Whenever I try to buy a new house, I will use them but not for everyday cleaning.

I love Adrianne's Housekeeping. They were very responsive and punctual. They agreed to changing the appointment to come a day early at short notice. They listened to my requirements first and focused on the problem areas I pointed out. They cleaned my house from top to bottom and did far more than I expected. My grubby kitchen cabinets are clean for the first time in years! They cleaned up scuff marks on the walls. The bathrooms look great. They charged me only for 3 hours even though they spent more time.