Tubro Carpet Cleaning

I wanted to get the carpet's done before Easter. It was great. They did a wonderful job. I will use them again. Overall, they did an outstanding job.

Technician arrived on time and was super friendly and explained the work that would done. Was very careful with the furniture.

I purchased a Big Deal for 7 areas of carpet cleaning. I love those pearls they put in the carpet. I was thinking about replacing my carpet, but they came in and they look brand new. My kids put all kinds of goop in the carpet and they got it all out. I liked how they took my old ratty carpet and made it look new again. They used some time of enzyme to break it down, I had wax in the carpet and the enzyme broke it down. They made this beautiful petal pattern and made me not want to walk on the carpet. The bumper on the machine protected the walls.

When we contacted Tubro to make an appointment, the earliest they could take us was several weeks out. When the day finally arrived, Charles arrived within the 1 hour window I was given, and very courteously introduced himself and Tubro's various service offerings. I explained in detail our situation. He said that our $99 deal is for "basic" cleaning, which is an "industry standard" cleaning process. Then he described in glowing terms the "Restoration" package which runs $150 per room; this process injects hot water and cleaning solution deep into your carpet and pad, and then uses powerful suction to remove the water from the carpet and pad. Which is literally just a description of hot water extraction. After I had him confirm that the basic cleaning package is *also* hot water extraction, I asked him to go ahead with that. That's when things got weird. Charles told me that if I chose not to upgrade to the Restoration package, he'd have to talk to headquarters to see if he would be even allowed to perform the basic cleaning for me. I reiterated that I was just looking to remove the odor and understood I was paying for effort, not results. He went back to his truck for maybe ten minutes, and when he returned he informed me that headquarters would not let him perform the job because they were concerned about the "liability". The aggravating factors in my case were apparently the fact that I had used a household stain treatment (Nature's Miracle spray) and that there was pet urine involved--headquarters was worried that using Hot Water Extraction Method A instead of Inexplicably Expensive Hot Water Extraction Method B could cause dormant stains to catastrophically emerge from the depths of my carpet pad. I do credit Charles for being courteous and friendly throughout the exchange. But the bottom line is that I waited for weeks for nothing, moved the furniture out of three rooms for nothing, took a couple of hours off from work for nothing. It was a frustrating experience and gives me a lot less confidence in all of the accolades showered on this company by Angie's List.

They did a good job. They were here on time. There was an supervisor and an worker bee. The worker bee questioned all the work. The hardwood floors were addressed, and taken care of. I would buy that again. I think it should be done yearly. I would buy that deal up again, if it ever comes up again.They were here on time. They explained what they were going to do. They did it, and the floors looked good, and still do.

Amazing! Charles is absolutely fantastic - went above and beyond and did a far superior job compared to the last carpet cleaner we used. Using the Rotovac, he was able to get stains out that we thought were impossible to remove. Will never use anyone else - highly recommend!

Went very well. I thought the workers were punctual, hard working and very professional. A little pricy but to be honest, I didn't have other bids to compare it to so they might have been right in the market ballpark. They did a fine job for me, that I do know.

Turbo sent Charles out today to clean the carpet. Charles called to let me know what time he would be there. He arrived on time explained what I had paid for and talked about other services they provide. There was no pressure In buying anything extra but I did and the price was very reasonable. The carpet looks fantastic . Charles was very honest about what to expect, very Polite,professional and explained everything. Yes I would use Turbo again and recommend them to friends

They did a very good job and I would hire them again.

David was very professional. He provided good information about cleaning cat urine and the state of our carpet. Fast and efficient service.

Fine. The carpet cleaner arrived on time. He finished quickly but did a thorough job. Sought out my satisfaction with the job. He went back and redid a section that I questioned. He made sure I was happy with the results. This was the second time I have used Tubro to clean my carpet and have been very satisfied both times. Would definitely hire again.,

Service technician got injured before the appointment and they promptly contacted us and attempted to move the appointment to a day during the following week. After consulting our schedule, we had to cancel, and rather than just loosing us completely, they found another company that could do the job the next day. I really appreciate this extra effort and will come back to Tubro foe the next cleaning.

Tubro did an amazing job. Their carpet tech Charles was right on time, polite, professional, efficient, and thorough. He really did a fabulous job! Our carpet look fantastic. He explained other services that Tubro offers, however there was no "upselling" at all. It took the exact amount of time they said it would, and I couldn't be happier with the job! Would definitely hire them again.

David was amazing. I will use again. Very professional.

Very well. Extremely knowledgeable technician. Offered options without pushing whatsoever.

Charles, the tech, always arrives on time, is friendly and neat attired. He inspects the house and reviews the work to be done and offers any suggestions he thinks will make for a better experience - but we never feel pressured for an up-sell. He goes to work directly and completes the job in a timely manner. We have used Tubro several times and each time it is a great experience.

They did a great job! Excellent customer support and understanding. I apologize for this review being so tardy!

Excellent work, punctual and worth the price.

They were fantastic and went above and beyond. The tech was prompt, professional, and communicated clearly.

Work was preformed professionally and carefully.

It was just fantastic. They did a great job.

They were very professional and recommended only what was necessary to do the job well and keep the carpet looking good. Would certainly hire again.

the spot cleaning was excellent. best by far for us. the odor remained though unfortunately.

Professional and didn't try and oversell. I will use them again.

Guys was SUPER nice and did an AWESOME job.