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Olympic Landscape & Irrigation Co.

Lawn Irrigation, Landscaping, Pavers and Hardscaping,

About us

Olympic Landscape has been serving the Puget Sound area since 1977. Located near Tacoma, Washington our family-owned landscaping contractor company can meet your landscape design and landscaping needs using our 40+ years of experience; and, we can provide you with sprinkler, irrigation, and outdoor lighting service. As expert landscape contractors we can design and build beautiful outdoor living spaces, unique gathering spaces and specially-themed gardens for homeowners and business owners. We support residential and small commercial landscape projects for both new construction and existing landscapes.

Business highlights

48 years of trusted experience
Emergency Services Offered

Services we offer

Landscape design, landscape construction, landscape installation, sprinkler service, pond service, outdoor lighting service, backflow assembly testing, Lawn maintenance, lawn mowing

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

4.131 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
58%
4
3%
3
23%
2
6%
1
10%


Rating CategoryRating out of 5
quality
4.3
value
3.7
professionalism
4.3
responsiveness
4.2
punctuality
4.5
Showing 1-25 of 31 reviews

Mark B.
06/2020
3.0
irrigation systems
  + -1 more
I have been a client of Olympic since they installed my entire landscape project (irrigation, lighting, pond & waterfall) over 16 years ago. I have only had Olympic service the irrigation system in that time annually for both the spring start-up & the fall blow-out. I must have missed their regular email about scheduling the spring start-up (they always have been good about sending out a reminder to what I assume are their "regular" sprinkler system clients) so I called to schedule the start-up. Jessica, the Service Assistant scheduled the appointment and a service technician (Sammy I think was his name) arrived & I showed him the controller & I pointed out sprinkler heads that I knew were damaged & needed replacing. After an hour he said that he couldn't finish replacing all the the heads and that the start-up would have to be finished on another appointment. I understood as I knew the one area required some digging, so I said have the office call to let me know when I can be fit into the schedule to finish the start-up. My yard has 6 different zones and he ensured that the 2 zones I really wanted working were complete (the ones with all lawn). An appointment was made for the following Wednesday afternoon between 1-3pm. That Wednesday I waited until 3:55pm to call and see what was up since no one came. I left a message & Jessica called me back to tell me that they tried to leave me a message that the technician got held-up at the previous job & they wouldn't be able to make it out that day (they had my old home phone number, not my cell so I'm not complaining about that just to be clear.) I took the first availability that was offered to finish the job which was on Friday afternoon 5/26/2020...I was happy they were able to fit me in the schedule so quickly. I asked Jessica what timeframe to expect them & she said 1-4pm. I asked her to also please email me the quote for how much to expect the sprinkler start-up was going to cost since this was 2 appointments and obviously more labor time was used than in any previous years (I've never had them need to come back as second day in all the years they have serviced my sprinkler system). I was a little surprised when I received a knock on my door Friday morning & a technician (I think his name was Mike) was there to start, no phone call (they assured me they updated my contact info on Wednesday). Not a real big deal, I was home so I showed this technician the controller & the work area. He asked me what was included in the quote; i.e. Rainbird or Toro heads & what sizes. I showed him the simple quote that only said 3 hours & $50 in materials...we both laughed because there were at least 7-8 different sprinkler heads marked with flags from the first technician. I then thought about it & I got upset & called Olympic & left a message asking to speak to a manager & also on the message I invited the manager to come out to my property while their technician was there. To be clear, I was very happy with the technician, he worked quickly. I was upset with the poor scheduling "stories" and elementary, unrealistic quote. Service Supervisor, Robin returned my call within 1/2 an hour & I explained that I was upset with the fact that the quote was too generic & that her employee wants to know what materials they are supposed to be using for this job. I don't think she researched my job or history before she called me back because she referenced having to look at an old system to see what I had. I expressed my disappointment in being a regular client for over a decade and that I was losing confidence in the pricing. She said she wanted to call Mike & do some more research and she would call me back in 1/2 an hour. I don;t think she ever talked to Mike because he was working the entire time and he had finished & left before Robin called me back. I know this is a long review & if you've read this far, I hope this helps you manage your communication with Olympic if you use their services. I asked Robin why they were so inconsistent in the client communications & why one technician couldn't stay to finish the job & another couldn't come to finish the job because he stayed 3 hours over (that's a direct quote from Robin, that's why my job wasn't finished on Wednesday). Then why they didn't call to tell me they were coming early on Friday because they had a cancellation in the morning? I felt this was a real let-down in customer service, especially for a customer who has been with them for 16+ years. Robin mentioned their computer system was having problems & that their apps weren't working. Sorry, that's not the customer's problem, what if I hadn't been at home 3 hours earlier than when I was told to expect them, would they have charged me? That's not a way to run a business in the community. I had also asked for an estimate for my lighting system at the same time as my original request for the spring irrigation start-up. Long story short, a guy came out (I had no idea he was coming & I had checked my email including junk mail) and over a week went by & I had heard nothing. When I was speaking with Jessica about rescheduling the irrigation she told me that her manager, Robin, does those quotes & she would get back to me on it. The funny thing is, when I was upset & talking to Robin on the phone about the irrigation quote being to simple, she said that "I'll have to tell Jessica to include more detail in those quotes." I replied to her that Jessica told me that her manager does the quotes. Bottom line is I have been a very happy client of Olympic in the past. They obviously have had some turnover in-house and their customer service is not where it used to be. In the end Robin offered to do the irrigation no-charge after I mentioned that the owner should probably know about all of these issues in scheduling & quoting jobs/work. Later that day Robin emailed me the quote for the lighting service & while there was a little more detail on the parts/materials, it was not what I would have expected. Be sure to ask for very DETAILED quotes until they retrain their office personnel.
Description of Work: Existing sprinkler system spring start-up

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0

$1,200

Robin & Jeanne O.
01/2020
5.0
landscaping, irrigation systems
  + 0 more
Excellent service, very friendly, knowledgeable staff, and they do a great job.
Description of Work: I hired them to do several things, to put in a Japanese maple and installed 3 large landscape rocks, and they installed fine dark colored mulch in my front yard flower beds. I also hired them to winterize my sprinkler system and reactivate in the spring time. They also do back flow test on my sprinkler system once per year.
Rating CategoryRating out of 5
Yes, I recommend this pro

Anil A.
10/2015
1.0
irrigation systems
  + -1 more
This company has been doing the back flow testing at our home for several years so i contacted them to get the system running as it had been off for three years. The first day two people, a technician and his brother turned up it took them 2 hours to turn on the system.It had taken the company about 5 minutes to do the back flow testing. Had they been doing a real back flow test for the previous three years test if the system couldn't be turned on? They changed some valves and disappeared inspite of not having completed the job that they had committed themselves too. The scheduler called and apologised and arranged for 4 people and 2 trucks to come back another day. This time there was one technician and 3 helpers who proceeded to turn large drip zones into truncated zones by cutting off and caping heads and by ripping out sections of poly pipe. They managed to get some sections of drip going but they are now so high pressured that they produce a high pressure rising mist that is useless.They sent me a bill for 23 hours of labor at $ 75/hr plus parts which I have paid. The whole job could have been done properly by one technician over a period of 8-10 hours. The use of minimum wage helpers increases billable hours without increasing productivity. The more helpers they send out the more they can bill and the more expensive their service becomes. I am now left with a destroyed system and one of the valves that had been changed is spewing water and the company has stopped responding.
Description of Work: irrigation service

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,500

Response from Olympic Landscape & Irrigation Co.
Unfortunately, this job did not go the way the customer thought it should. However, we do not agree with his view of what happened. The customer mentioned the time it took to turn on the system. Here is an excerpt from an email to the customer on August 13th, in which we describe what happened when we went to turn on the system that he thought took us too long. I know that the customer just does not understand all involved, which is why we try hard to explain the details. On August 13th we wrote... "I spoke with (the technician) about the turning on of the valve. He indicated that the valve handle is not on one of the shut off valves on the backflow assembly. He was able to turn the valve stem, which the handle attaches to when in place. He also indicated that your system is a bit confusing as the house is able to work on well water and city water. He also wanted to make sure after he did get the water on to the system that there was not a mainline break. Thus, he had to monitor the meter which is a long ways away. There may be more that he could explain better if he was on site at the device with you there, but I have tried to relay what he said. He shortened his time in/out on his work order already before he turned it into me to account for this situation, thus you were not billed for the extra time he spent." In addition to this, I explained other circumstances and our expressed our desire to resolve issues and keep customers happy. We also did a walk thru with the owner the last day on site and explained everything that we had completed and the fact that there was much more that should be done. The customer paid the invoice, which we had discounted in an effort to show good faith. We have responded to every correspondence, which has been mostly emails. The last correspondence was from Olympic to the customer on September 15th, 2015

Glenda C.
06/2015
3.0
irrigation systems
  + -1 more
The man here was fine but he did not service all of my popups and others were not operating properly. The two men who came out the second time were better but my water controller still is not operating properly. I can start it up manually but it does not come on at the preset times. This is maddening. The controller was replaced by them last year so it should still be operating correctly. In the past I was satisfied with their service but it seems to have gotten worse. I guess they are understaffed or so I was told.
Description of Work: Was here for the startup of my watering system. This after three tries. They told me they had not received my e-mail. I had them here earlier but still had some difficulties. I was shocked at the bill I received. It was nearly $200.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
5.0

Yes, I recommend this pro

Response from Olympic Landscape & Irrigation Co.
We were out several times this year. I believe the customer did not know how to program the controller and was accidentally stacking start times, which then made her system seem like it was not performing correctly. We did not invoice for at least two of our return trips to reprogram the controller after the customer changed the timing. We have confirmed several times that the new timer is performing as designed. Now that it is fall, we have also winterized the sprinkler system for the season and still have this customer in good standing.

Dawn S.
04/2015
3.0
irrigation systems
  + -1 more
Took me 3 weeks to get an appointment to get my irrigation system up and running for Spring - repair guy said there was a leak in my hose but didn't have the part so he would have to come back in a week or two. Told him I've been more than patient and offered to go up the street to buy the part. He said he wouldn't wait so left - very unprofessional. Why they don't carry basic irrigation parts on their trucks is baffling. This is the company that originally installed the system so you'd think they carry parts and anticipate these sorts of needs. Spoke with manager and he promises to rectify the situation given that they've had my business for 5+ years.
Description of Work: restart my irrigation system for spring and summer

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro

Response from Olympic Landscape & Irrigation Co.
We spoke with the customer on the date of service, 4/10/15. I explained a very serious issue the technician may have had and why he may have been out of sorts, which the customer seemed to be sympathetic and understand. I also apologized for us not having a certain type of pipe coupling, which we generally have. We pride ourselves in being fully stocked and ready. I explained we could return and fix the piping at no additional cost. We agreed to do so; we returned a week later with the part, but it had been repaired. We did not charge for the last visit.

RICH W.
03/2015
5.0
irrigation systems
  + -1 more
They are here when they say they are going to be here. They have been very upfront and they do an awesome job. Their price is competitive and we have been very pleased with their service.
Description of Work: Olympic Landscape & Irrigation Co. did a back flow test and there was a valve in the system that didn't pass the test- so they repaired it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Olympic Landscape & Irrigation Co.
Thank you!

Saraann C.
03/2015
3.0
landscaping, irrigation systems
  + 0 more
He did what I thought was a estimate for repairing irrigation system and a estimate for a new system. I ended up getting a bill for a service call of ninty six dollars and charged for one Rain Bird Sprinkler head and one Rain Bird Nozzele which I did not authorize. I got a email from him that they would charge ninty six dollars an hour to look at system and fix and then I get the bill. What is going on ? According to Angie List the estimate was free.
Description of Work: Technian came to give esimate on fixing old irrigation system and also for a estimate on a new one. He was promopt and looked over system. He never said there was a charge. On their website they say free extimates. No service was done only had them come out to do an estimate.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0


Response from Olympic Landscape & Irrigation Co.
In February of 2015 this customer asked "Could you help us with our irrigation system (ph #) sara" We scheduled an appointment for service with instructions ""Sprinkler not working like they should, possible stuck valve" - there was no mention of an estimate until our technician got on site, met the customer and fixed a broken sprinkler head and then the customer asked our technician to provide an estimate to replace valves, trace wire and possibly replace the control timer. We then emailed the following on March 4th: "Our technician was out yesterday and noted that many or all of the valves leak when the main valve is turned on. You may have debris in the mainline valves, which could keep them from closing properly. Our first step would be to disconnect all the valves, flush the mainline out and repair or install new valves. We may need to install new wiring and a new control timer. The work would need to be done at our current rate of $96.00 per hour, plus materials and tax. The amount of time required is unknown, but seems extensive. This could get expensive with no guaranteed results. You may want to consider installing a new system. We would not be available to schedule this amount of extensive work until June. Let me know if you have questions or want to get on our schedule." We then sent invoice for first service call, which we only invoiced for the minimum service call, and wrote off 30 minutes of time reviewing some of the problems we could see. Upon learning the customer was surprised to be invoiced, we voided the invoice and apologized for any miscommunication.

gary C.
11/2014
5.0
landscaping, irrigation systems, hardscaping, patios
  + 2 more
The design process seems to be the slow part of working with a landscaper. We had tried someone else, but got absolutely nothing out of her, so we were happy to have John come to us with some great ideas. Darren directed a small crew to do the actual work. He had some terriffic ideas for steps and grade changes. He and his crew worked quickly, efficiently and professionally. We had initially planned to procure and install the plants ourselves to save money. I am SO glad we bit the bullet and had them do it. One of the advantages of working with Olympic Landscape was that the designer broke the job into parts so that we could have the option of doing any of it ourselves. He would have been happy to just provide us with detailed plans and let us take it from there or do anything we wanted up to a completely finished job. The only things we left for ourselves is to do the irrigation and to reinstall a brick patio. I would recommend Olympic to anyone. Everyone we had any contact with was professional, friendly and capable and we are excited by the finished project.
Description of Work: They produced a wonderful landscape design for our property after we had done an addition and a new garage. We were thrilled with the concepts John Sullivan drew up and amazed at the skill of Darren who supervised the actual construction. The scope of the job included design, hardscaping and finally, procurement and planting of the extensive list of recommended plants. Our initial contacts with John were a little slow because of the amount of work he already had going, but once our project was through the design stage, it moved surprisingly quickly.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45,000

Nancy W.
02/2014
5.0
landscaping
  + -1 more
They were great. The were prompt and very knowledgeable.
Description of Work: They came out to do estimate for landscaping.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jackie R.
08/2013
5.0
landscaping, irrigation systems
  + 0 more
7 years ago, my husband and I created (dug and dug) our 1st pond and had fish....fast forward to 2013, the fish grew, but the pond didn't. We were unwilling to spend the energy and time to expand and improve their habitat. After reviewing the reviews on Angie's List, Olympics' website and Facebook and the information card we received in the mail, we asked for a consultation. Kip (designer extraordinaire and visionary) came out to our home and was very easy to communicate his ideas for the area...he listened to my concerns and answered each question thoroughly. Kip and his crew, Brian and Fransico, arrived on time and set to work immediately. Every detail - from protecting the lawn, concrete curbing and fence (removing a section to all for access) was performed meticulously; no one would guess that a Bobcat had trekked across the yard and was parked in the back for 4 days! Our current resident fish, were carefully netted out and placed in a tank for the duration while their environment was improved. Kip was very gentle with the fish and discovered 3 fingerlings amongst the school! The installation, landscaping and electrical (subcontracted) work went smoothly. The team put in a hard days work each day! It was a pleasure to observe a crew who worked well together for a common goal - my backyard! :-). Worksite was kept tidy - and fence section was replaced at the end of the day. Kip placed the large boulders and used his design and engineering skills to fit and place each properly. This is definitely a mix of art and engineering. He was meticulous with this project - and often asked for my input and confirmation as the pond progressed. Both Francisco and Brian worked together well and kept the project on time; they worked very hard and long hours. The weather was quite warm, too. I would definitely recommend Olympic Landscaping for any landscaping project - especially water features. This project took 5 days to complete - and it is a beautiful oasis in unincorporated King County.
Description of Work: Upgraded and installed in ground water feature (e.g. 2500 gal pond with waterfall); provided design, materials, and wonderful work ethic.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Scott V.
08/2013
5.0
irrigation systems
  + -1 more
We have 9-station system and 3 weren’t working. The technician discovered that they were disconnected. I’ve actually contracted them for more work. They will be coming out to shut down the system in the fall and open us back up in the spring. I was very pleased with their work. They did a great job! I felt the price was very reasonable. The only downfall was that it took them about a week to set up an appointment and contact me after my original call.
Description of Work: They came out to turn on our sprinkler system as well as repair it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$283

John S.
07/2013
1.0
pavers, gravel
  + -1 more
Underbid project. Charged extra after work completed. $$$! Work detail was less than professional quality. Did not pay attention to detail. Failed to complete Project to our satisfaction. Would not recommend or ever hire again.
Description of Work: Landscape rehab. Concrete, gravel path, excavation, block wall.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$30,000

Gloria N.
05/2013
1.0
irrigation systems
  + -1 more
Contacted Olympic Landscape, yesterday afternoon, to have them come out and give an estimate on finding and repairing a leak in our yard irrigation system, that we could not locate. Had to leave a message on the answering machine. Requested a call back and explained what we needed. So far we have not received a return phone call. Not a good way to run a company.
Description of Work: None

Rating CategoryRating out of 5
responsiveness
1.0


Response from Olympic Landscape & Irrigation Co.
I am sorry that I have not been able get back to you, or many of the calls and emails, promptly - I really am. I'm not sure what else I can do. We have had 145 calls this week and 48 emails requesting service during this record breaking weather. There are three of us trying to respond, schedule and properly service each customer. I have been working from 6:00 AM to 8:00 PM to do what I can to help each caller, doing this in the order of calls. I hate to say it but I'm looking forward to a couple days of rain!

Nowell G.
04/2013
5.0
landscaping
  + -1 more
The communication was mostly by email. They were responsive and it was the best I have ever seen in any discipline. Their personal skills were very developed. Overall it was a pretty good experience.
Description of Work: We are still working on design with Olympic Landscape and Irrigation Company so it’s a work in progress. They gave us an estimate for a full spectrum landscape design last October.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Mary K.
12/2012
5.0
landscaping, irrigation systems, fountains
  + 1 more
They are very good with their ideas and were pretty reasonably priced. They told us where we could to pick up items ourselves and save money. The work turned out beautifully. They also winterize sprinkler systems for you and it is not expensive at all.
Description of Work: I used Olympic Landscape & Irrigation to put in a triple fountain at my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Sig R.
02/2012
5.0
landscaping, irrigation systems, pavers, gravel, fountains, hardscaping, outdoor lighting, patios, outdoor kitchens
  + 6 more
Having the work done during the winter months was a little challenging with some unusual cold weather however I was impressed that the work crews kept at it in spite of the weather. I am very pleased with the outcome that converted my original "home owner" landscape into a delightful user friendly professional appearing outdoor living space that transformed a rather drab yard into a very artistic, colorful and diverse environment that says to me "come and relax here." I live on a golf course border and have received many compliments since by passers by. I remain very pleased with the outcome and enjoyed the easy, honest and professional relationship I had with the owner, designer, foreman and work crews during the entire process. Thank you Olympic Landscape and Irrigation for enriching my little space on earth.
Description of Work: A remodeling landscape design was drawn up by an Olympic Landscape and Irrigation designer (John) and then follow through with total implementation of the design. This included cleaning out the old landscape, rebuilding the surfaces and enriching the soil, replacement of an old irrigation system and old lighting system. Addition of a large brick and aggregate patio, brick bordered sidewalk, sandstone stepping stones, bubbling stone fountain, on site built pergola and large plantar box, diverse plantings and rock work, sodding and top dressing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50,000

Burton E.
01/2012
5.0
landscaping, irrigation systems, pavers, gravel, hardscaping
  + 2 more
We started with a nearly blank city lot with terrible drainage and very few decent plants and a very poor design. We asked for a complete design including parking, patio, walkways, plants and trees (to provide some privacy) and an irrigation system. We opted not to have the lighting system installed to save money (we should have opted to include it.) Our designer John worked with us on the choices of plants including the few we wanted to save, and prepared what we consider an excellent design. We then went on a trip to Europe and left it the hands of the professionals. They did an excellent job including making some decisions for us because we were not available. They had to replace much of the soil to provide for drainage and were able to make a drainage nightmare into a dry stream bed that looks like a river when it rain too hard for too long but keeps the water where it belongs. We were very satisfied with the job they did in every area. Our only problems after installation was a little concrete error that they quickly sent the installer out to fix and a tree that after 2 years grew slower than it's 2 identical neighbors which they actually came out and replaced with a matching tree. The owner was extremely helpful in making sure we were satisfied and now after 10 years we are still pleased with their creation. We are still using them to do backflow testing and spring start-up of irrigation system as well a fall shut down. They always come when they say they will and we are still very pleased. I gave the price a B only because I never want to pay full price but I believe the value of our home went up at least the amount it cost.
Description of Work: We had Olympic design and install landscaping, and irrigation system including concrete work of patio and driveway and installation of plants etc.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20,000

Valerie B.
11/2011
3.0
landscaping, irrigation systems, outdoor lighting
  + 1 more
Unfortunately, they haven’t worked out for us as I would have liked. I'm not happy with the irrigation design, lighting, and plant selection.
Description of Work: We’ve had a long relationship with them. They landscaped our front yard and backyard, and the work included irrigation, lighting, and planting.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0


Response from Olympic Landscape & Irrigation Co.
We worked with this customer on and off for a few years, completing most of the work in 2002 and have had limited contact with her since. We are surprised by her comments. This was a difficult site with limited access and incredibly poor sub-soils and drainage. The plantings were chosen with much input from the customer. We’ve maintained her sprinkler system since the installation and prior to this, she has not made a negative comment about it. We do not maintain the lighting system, and have had no on-going call backs or history of repeat problems. We typically get positive comments and nice compliments back from a very high percentage of our customers. We are of course, disappointed whenever the customer experience is less than excellent.

RICH W.
11/2011
5.0
landscaping, irrigation systems
  + 0 more
We use their service all of the time, and I’ve always been pleased with them. I’ve found Olympic to be professional and well run.
Description of Work: They open and close our sprinkler system as needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Martha D.
11/2011
5.0
irrigation systems
  + -1 more
We like their service quite a bit, and we’ll continue using them.
Description of Work: They help maintain our irrigation system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Don K.
11/2011
4.0
irrigation systems
  + -1 more
I think they are the best irrigation company I’ve had out in terms of knowledge, capability, and professionalism. The only drawback was the price. I felt that was a little high.
Description of Work: I was having some problems with my sprinkler system, so I called them for help.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

RANDY B.
11/2011
5.0
irrigation systems
  + -1 more
They are incredibly competent, and very fast.
Description of Work: They’ve blown out our sprinkler system with an air compressor.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Kenneth O.
07/2011
3.0
landscaping, irrigation systems, pavers, gravel, hardscaping
  + 2 more
From the start of the project, we were surprised at the very expensive estimate we were given and had to scale down the project to be able to have any project done at all. The overriding theme for us during the entire project from design phase to implementation was one of constant vigilance. We constantly had to monitor each day's work because things were being done that were not in the agreed upon plan. It was very difficult to contact anyone from the company to discuss our concerns daily and we became very familiar with Olympic Landscape's voicemail system. To be fair, they did a great job with the landscape and irrigation part, but of course there were hidden "extra" costs that seemed to pop up quite frequently. Our biggest dissapointment was the new stamped concrete patio they installed. The patio had to be re-done because the first attempt came out horribly wrong and we were forced to settle with the finished product of the second attempt. The patio color still came out wrong, with different parts of the patio ending up different colors and blotchy in some spots. After less than a year, one area of the new concrete is already cracking up in pieces! We have dealt with flooding issues also after the design was done and the company had to come back out to fix the problem, and charged us for the additional materials (but not the labor). I am still trying to get the patio issues resolved but as of this writing I have given up talking to Olympic Landscape's voice mail system and will have to go out and pay another concrete company to come in and fix the problem. Bottom line, Olympic Landscape should stick to landscape and irrigation design and stay out of the concrete business, and they should tell their customers they are one of the most expensive companies out there.....
Description of Work: We had a landscape. patio, and irrigation system designed and installed to replace/augment the existing landscape at our home.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0

$40,000

Response from Olympic Landscape & Irrigation Co.
The estimates we prepared were based on a landscape plan which the members commissioned us to do, and was drawn to meet their expectations. We offered pricing and several options which they could select from. Cost comparisons are difficult. We do not know what others charge to do similar work…work of the same quality and with no shortcuts. This can place us in a higher cost category on some projects, and is understandable. Most customers find our phone system easy to use. A caller will hear a welcome greeting, and then is instructed that a quick push to “0” will make a connection to a receptionist. In addition, the member had direct e-mail to both the sales representative and design team, which was used daily. We do not present a corporate approach at Olympic. In fact, employees here are very personable, and in tune with our customers desires. We strive to make each project a very enjoyable experience for both us and our clients. We are of course disappointed when in these rare situations we are unable to achieve this kind of customer satisfaction.

Barbara W.
07/2010
2.0
landscaping, irrigation systems, hardscaping
  + 1 more
We chose Olympic because of their salesperson at the time, a guy name Shawn Rogness. I really felt like he understood our needs and he really had me believing that their company would be able to meet our expectations. Let me say here, that I believe the company is full of kind people who have good values. But, if you're really wanting a custom job that is quality quality quality, this is not the place. Our designer, Nancy, was a very nice person, but limited in what she could deliver. I felt we got a sort of "cookie cutter" selection of plants, many of them seen in most parking lots and along streets. That's not what I was looking for. I thought I had communicated our desires verbally and with pictures, but she just didn't get it right for us. She also was not on-hand when the installers laid pavers, did the patio, laid the hardscape, etc. She provided the plan then just came out and sort of "set" the plants around and left everything else to the installers. So, we ended up with things in places they shouldn't have been and things installed in ways that were poorly done and so I am still "re-doing" just about everything that they put in. We actually were given about $5,000 of our money back because I created such a stink. And, they tried to make some changes to our sprinkler system, but those changes only helped a little. About the pavers...They put in a bunch of smaller sized pavers that were very difficult to work with and just made everything look like a very "slack" and "cheaply" done job. No care was taken to the selection of the paver pieces. Just a load was picked up so we ended up with a bunch of pieces that were super thick with not a lot of surface area and a bunch that were thinner. So, when you're paying per ton, we really wasted a lot of money on too much thickness than was necessary and therefore lost surface area. About the installation...The salesman, Shawn, assured us the installers would provide us with excellent dirt for our garden beds so that when we wanted to add to our landscaping, digging in our new dirt would be a lot better than digging in our old rocky stuff. What a joke, They only put a little top soil on the garden beds and left the yucky stuff right underneath. Plus, when they planted the new plants, they just dug holes to fit the plants, but not even very big holes to give the new plants room to have a good start. About the sprinkler system...Terrible (although I still have them come out for sprinkler maintenance and they do fine with that. I know call me crazy.). They put in a system that pretty much acts like the regular rain. What do I mean by this? Well, we have a small yard that is very very different from one section to another. In some areas, we are surrounded by large neighboring trees that give off a lot of shade and deep shade. So, if it rains in the summer, the areas underneath don't get rained on. So, we need a system that really gets to those areas because they can really dry out severely. The system they put in pretty much waters everything the same. So, for example, the sprinklers that water the grassy areas, also water the garden beds. We needed things to be more "micro" vs. "macro" so that we could water the garden beds more often than the grassy areas. What we need is an overhall of the sprinkler system and that's going to take a bunch more money which we just don't have right now. So, I'm just watering things the old-fashioned way, with a couple of sprinklers from Lowe's. Oh, about the grass, they didn't even amend the old rocky clay soil underneath the topsoil that they laid for the new sod. So, what happens when we water? The water just sits and doesn't filter down into the soil. Therefore, when we want to water our garden beds, we create a swamp in our grassy areas. (If only we could water the garden beds separately from the grassy areas...) I have also tried every year to amend this by adding mulch, etc. and aerating, but this has cost me a lot of time and money. Anyway, my story is long enough. Like I said, they are nice people and mean well, they just didn't do a good job for us.
Description of Work: We had them design and install landscaping to include pavers for pathways, a sprinkler system, sod and plants. I have very mixed feelings about Olympic. Call me crazy, but even though they did a very poor job from start to finish, I still use them for my start-up and shut-down and maintenance of my sprinkler system because for those things, they do a good job.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$30,000

Response from Olympic Landscape & Irrigation Co.
I have to admit that we thought we were on track throughout the design process, working with our customer, using her ideas, etc. all along the way. Then that changed when we started the work. It was a very surprising disconnect. Our team, all very personable and enthusiastic in creating a great landscape, tried to stay in turn with our customer's desires, making changes as appropriate to meet their expectations. Some times we were at a loss even with our best attempts at this. Without going into specifics on each item discussed . . . we are very professional and knowledgeable about constructing a proper and pleasing landscape project. This installation, along with our 50 to 70 other installations per year, was completed using above standard landscape techniques. We work very hard providing what the customer wants and even surprising them with our excellence; the responses from (almost) all our clients prove this out. Sometimes, as in this case, we find ourselves working within a confusing relationship situation. Our intent here was to make the best of a perplexing situation; and, in this case, we actually chalked up much of the challenge to the client's disposition while still owning up to our position as a responsible contractor.

robert S.
07/2010
5.0
landscaping, irrigation systems, hardscaping
  + 1 more
It went very well. We continue to have them come back each year to test the irrigation system in the spring and winterize it in the fall.
Description of Work: We had them design our yard. This included bringing in topsoil, rockeries, stone walkways, plantings, and irrigation system. We had them come back a year later to extend the irrigation system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30,000
    • 1(current)
    • 2

Contact information

12708 58th Ave E, Puyallup, WA 98373

http://olympiclandscape.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
OLYMPLL838NU
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Lawn Irrigation,
Landscaping,
Pavers and Hardscaping,
Stone and Gravel,
Landscaping - Lighting,
Patios,
Fountains,
Outdoor Kitchens,
Drain Pipe Installation,
Lawn and Yard Work

FAQ

Olympic Landscape & Irrigation Co. is currently rated 4.1 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Olympic Landscape & Irrigation Co. accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Olympic Landscape & Irrigation Co. offers free project estimates.
No, Olympic Landscape & Irrigation Co. does not offer eco-friendly accreditations.
No, Olympic Landscape & Irrigation Co. does not offer a senior discount.
Yes, Olympic Landscape & Irrigation Co. offers emergency services.
Yes, Olympic Landscape & Irrigation Co. offers warranties.
Olympic Landscape & Irrigation Co. offers the following services: Landscape design, landscape construction, landscape installation, sprinkler service, pond service, outdoor lighting service, backflow assembly testing, Lawn maintenance, lawn mowing

Contact information

12708 58th Ave E, Puyallup, WA 98373

http://olympiclandscape.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM