Mr. Appliance of Olympia & Puyallup

Mr. Appliance is a bit too eager to make a sale! I called Mr. Appliance and explained my issue with my Miele cooktop. After the technician came and poked and prodded my cooktop for 2 hrs, he called Miele 2 times to get a verbal diagnosis resulting in my invoice for $1475.13 I wasn't feeling good about this so I went to the Miele showroom in Bellevue where I was told Mr. Appliance is NOT an authorized repair company for Miele. When I called Mr. Appliance this morning asking if any of their technicians were certified on Miele the answer was no. After much discussion with the rude office manager explaining that when a customer calls for a repair and specifies the brand they are requesting help with, it should be disclosed at that point if they are authorized and certified to work on that particular brand. The part was never opened nor installed and the owner is insisting this is a restocking fee. I've even shared Miele's Operating & Installation manual with her, showing her where it clearly states "certified and authorized technicians" should be the only ones working on Miele appliances. Guess that's the way you keep the doors open....dishonesty! It'll catch up with you...it always does!

Mr. Appliance of Olympia is a company that does not stand by their customers. After one of their technicians improperly diagnosed our refrigerator and purchased a part that was not needed they charged us the full amount of the service including a repair that never took place. When we disputed the charge with the company directly they refused to allow us to pay just for the service call. After disputing the charge for services that were never provided with our credit card company, Mr Appliance sent our bill to collections. We are now being forced to sue this company in small claims court. If you are interested in doing business with this company, think again.

I ended up having three (3) separate appointments with Mr. Appliance to fix my gas oven and wasted my money -- miss diagnosed and NEVER fixed... VERY rude and unprofessional manager, but the technicians were friendly. * 1st Appointment: Outcome: Oven worked when he turned it on. He turned it off, then left. I went to use the oven a couple of hours later and it didn't work. * 2nd Appointment Outcome: Oven worked when he turned it on. He turned it off, then left. I went to use the oven a couple of hours later and it didn't work. I called to have them come fix what they did NOT fix the 1st AND 2nd time. They (Mr. Appliance) said that they would send out a "lead technician" for the 3rd visit. * 3rd Appointment Outcome: After the technician told me that the "igniter working but the switch assembly has a short not allowing the bake operation to work on demand." And "that the 1st technician should have caught the problem and that the 2nd technician should have ABSOLUTELY caught it." The 3rd technician (lead) also advised that I should "cut my losses and buy a new oven." Mr. Appliance quoted me $100 for a diagnosis on the 1st appointment. I paid in good faith for work that should have been done correctly the first, second, and especially the third time. It was not. When I called Mr. Appliance, I was willing to pay for the igniter (part only which is $13 - 26) and the quoted diagnostic of $100, but the manager was unwilling to even listen to my reasoning and unbelievably rude and unprofessional. The technicians were very nice, but unfortunately it took three of them to figure out the problem. Save yourself the money and hassle and find a more reliable business. There are PLENTY of them out there!!!