Computer Citi

Small business owner. My computer is the heart and soul of my business. It has been an extremely hard end of year. My laptop randomly refuses to turn on or show any signs of life. Had I simply waited, I would have been fine as it was updating. Instead, I was in a panic and took my laptop to computer citi. They charged me $50 for a diagnostic. Up to this point we are fine. I get a phone call an hour later and they tell me that it was simply updating but they could add a bunch of screws to make everything more stable for $200 dollars(more accurately $187 after taxes). I take some time to consider it but then call them back about 2 hours later. I tell them, I am coming to pick up my laptop. 40 minutes later, I arrive and they tell me that I should have told them I was not going to do the repairs. I cannot take my laptop at this time because it is in pieces. Frustratingly enough, I take accountability for not being more clear and leave. I come back the next day and they try to charge me again for the diagnostic that I already paid for and they were not going to let me leave with my computer without a receipt for it. Once again, I accept that I failed again, in a moment of stress. I walk out to my car and remember that I paid for it with my debit card. I log into my debit account and show where I clearly paid for the service already. At this point, I pickup my computer and take it to my car. But I notice how much more flimsy the screen has become. I'm happy to have my computer back but I'm very curious how it has gotten worse. I get home and take it apart to find that they broke both of the metal screen supports that could ONLY have been broken by taking it apart. Why do I say that? Because the support is still screwed in but the bottom is bent in a way that metal bends when you snap it. I simply look at it stunned. Not only did they not communicate their failure but they were attempting to double charge me for a service where they did not need to do anything. Because again, it was just an hour later when they called me to tell me it was simply updating. I cannot imagine they would have started by taking the machine apart. That seems like dishonest work. But let's assume the best and most earnest practice. Attribute to neglect rather than malice. Why did they not tell me? Because they consider my laptop old? Either way, when I delivered my older laptop it was hurting but not broken; when I retrieved it from them, the screen could no longer support itself and I got a handful of broken plastic around metal threads and unfastened screws. It's as if, they would have only done right by me if I spent the minimum amount of money they wanted to retrieve from each customer. I am very disheartened. I would have been better off never venturing into this business. I feel like there is no way to punish their poor performance and dishonest, low integrity business practices. The entire way, I kept my cool while I was boiling underneath because of their lack of diligence. I do not want to see them succeed. I want them held accountable. The worst I can do is leave them this honest review. I slept on it and meditated on it and thought on it and hoped their Karma was honest and true. And I'm sure it is. I'm sure they wear the weight of it. This review is all I can do. But this is where I let go of it. How they injured me when times were hard and pretended they were unaware of their trespass. I let go and let God. Be aware. Unscrupulous people will do good business half of the time. Do not take your eyes off of them.

I took my laptop to these guys last month, while in the parking lot I saw a man come out with a box and out it in his car. I entered the store and the man came back in and asked for his charger, what looked like the owner (Mo) told him he already gave it to him, the man claimed he did not find it in the box and Mo told him (too bad) you already left the store. This was a man of 60 or so. He was upset and left, Ii should have walked out with him. I stayed and they told me the estimate cost and I said I needed three things checked. I wrote down two of them and they said never mind the third they knew what to do. I went to leave and asked for a copy of what I signed , Mo said no need and gave a little sticker with a number on it. I left feeling nervous about my choice and after a couple miles I went back and insisted on a copy of what I had wrote down. after 4 calls to them They said my plug was bad, they'd order a new one and that the other two issues, touch screen not working and sound button was moving left to right constantly. I was told on the last two calls that all was fixed and it was ready. I spoke with the tech (Jeff) on all calls. I picked it up again he said it worked got it home, only the plug worked. I called Jeff and he suggested that I try to fix it. I went down there and Jeff after questioning him said they never actually got into my computer because the password didn't work, I verified the password was correct and asked several times why they told me it was fixed and he said they assumed that the new charger would fix it. I asked for part of my estimate back because they NEVER opened my computer, they refused. They flat out ripped me off and said too bad. DO NOT GO HERE. I'm filing with the better business Bureau.

I had to wait one day to bring it in. They tried three different cases in the effort to give me an inexpensive one that everything would fit in. They re-wired the start button to deal with Dell's proprietary main board switch. They stayed 20 minutes after closing so my son could get it home that evening; then they only charged me for one hour after doing more than 2 hours work on it. It was a difficult task; I have worked on PCs for more than 20 years and I know what they were up against (why I paid to have them do it). It was $65 for the hour of labor and $49 for the case... WAY reasonable. I have worked with them in the past also, purchasing for business, they were economical and straight up and timely.

Saw in store, called a couple of days later. They only had display model left, they packed it so I could pick it up; only charged $499. This computer has an I-5 processor and a solid state hard drive and a beautiful touch screen. Great deal. Good people.

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