Aqua Rec's Fireside Hearth N' Home

Overall experience was very good. From showroom to installation.

Called in with questions about getting old hot tub up and running. Spoke to Caleb who was very helpful. He said I could clean it out myself and told me what was safe to use etc, he told me to clean it out and fill it and test it out o see of maybe it worked jus fine without service. I did and could not get it to heat up. So I called again and explained all I had done and also explained I did not know how to check the filte so he explained how to check and remove the filter and also explained that sometimes a dirty filter could cause a heating issue and told me how to remove it and test it that was the problem before sending out a service tech as that would be spendy. In the end it was not out filter it was what my husband had suspected -that something was broken. When I called back to tell him the filter wasn't the cause he covered the options with me and discussed a spa pack that would upgrade our old hot tub and potentially save us from being nickel and dimed by the old thing. He gave an estimate for the pack and a filter. It was about $1200 and that was when I scheduled the appt. The tech came out and installe our pack, treated our water and changed our filter. I was afraid when it came time to pay thinking that as most businesses the estimate would be much lower than the bill....to my surprise the bill was within $15 of the estimate! Tax and all! They are a wonderful store and I highly reccomend them!!!!