Ridge Runner Roofing LLC

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They provided an estimate right away, which I signed and returned, asking whether we needed to schedule a date, or if they would just proceed right away. I did not hear from them again until we received the bill for services rendered on January 23. This is not totally unheard of in this neck of the woods -- but we had been hoping for more communication, and also for a more rapid response. Weather was a factor, to be sure. But no excuse for not letting us know their plans, or confirming that the work had been done, or when it was done. I believe I saw a utility truck at the church after January 12, but it wasn't clear it was them, and no one contacted me to say they were there, or had performed that work.

My roof began leaking into my living room on a Tuesday evening and I called Ridge Runner Roofing on Wednesday morning. I had a trip planned for out of town from Friday to Sunday night, and asked if they could come over and check it out ASAP. They showed up at my house promptly that afternoon and inspected the leak from inside the house through the attic trap door and also climbed up onto the roof to inspect it. They said it was an issue with some flashing, and I asked if they also cleaned out gutters as a service of their business. He said yes, so I asked how soon they could do the job as we were expecting more rain in the next couple of days. He said they could come on Friday to do the repair. I told them I had to be out of town that day, but he said no problem. They didn't need access to the inside of the house again. When I got home on Sunday night I asked the lady who was coming to take care of my pet while I was gone whether or not she saw them there. She said yes, that they were there and very friendly. I've had no more problems with the leak, and when I got the bill from them it was for a total of $100, which included sales taxes !! As far as I'm concerned if I ever have another problem with my roof, I'll call Ridge Runner, and plan to make arrangements with them to clean out the gutters every fall from now on. I couldn't be more pleased.