Hammel's OCD Clean

unknown

Scheduled first walkthrough for 4:00 p.m. She cancelled/requested rescheduling because of a scheduling conflict with her husband. Scheduled again for 7:30 p.m. the following day. She cancelled/requested rescheduling because Siri on her phone had sent me the wrong day, she had meant the following day. Scheduled again for 5:00 p.m. the following day. She cancelled/requested rescheduling so that she could go home and make dinner. This repeated rescheduling was a large problem for me because I had arranged to either take time off work or stay late in town (I do not live in Pullman) for each of these appointments. I eventually went with a different service because our schedules just would not match up and I needed a service that I could rely on to meet me at the time I had arranged.

She did a walk through explained her services thoroughly. She provided the client work/request sheet. She explained her business is bonded. This woman has an amazing business plan and approaches her work professionally. I've had many off the cuff casual cleaners, but never experienced a cleaner who had such a professional presentation. The weekly worksheet is very specific. i mentioned that I would love to have the carpets cleaned but did not know of a reputable service. Tanya recommended a service and went so far to coordinate services with that group. Naturally their carpet cleaning service was excellent. Tanya is detail ordered and obviously very experienced as a housecleaner. What makes her special is that she goes the extra professional mile. Additionally she's a delight to have in the home.

They showed up on time, and did not stop working until the job was done (and there was A LOT) of work that needed to be done .They were nice and friendly and fast, given the situation. They cleaned in places I didn't even know existed, it was a great job done, and when they were finished the house was like brand new again.

I have never been upset with the services I've received - well, except once, and Tanya personally came out within 4 hours and and quot;fixed itand quot; for me! We've been satisfied clients ever since!

Me and my roommate have been using hammel's OCD clean for ten months, having them clean twice a month. They are very professional when dealing with me and they always do an amazing job cleaning. They go above and beyond everything we have asked them to do. Cleaning after two 20 year old duds cant be easy. I would recommend them to all my friends and family.

We called OCD and asked them to clean our house. Autumn showed up, walked through our home, took our housekey, gave us an estimate and promised to show up. On the day they were scheduled to clean, Autumn called again and told me she'd double-booked us and asked to clean on Thursday. I agreed, but on Thursday, they were a no show again. We called, but no one returned our call. Well, we thought, maybe they meant the following Thursday, so we waited. Again, no show and no one called us. I emailed twice and got no responses. I finally called and left another message demanding our key back. Autumn called me back, but never apologized and just told me that and quot;yeah, the cleaners didn't show and we probably should have called you.and quot; I asked her to drop my key off--which she did, but rather than face us, she gave it to my 10-year-old daughter playing in the front yard and told her to take it to her mommy. I have no idea why we were treated this way: no explanation was ever offered and neither was an apology. I am really, really disappointed in the lack of professionalism, but relieved that after weeks of not responding to us or cleaning our house that we got our housekey back.

They did a very good job. They had three people and divided the work into sections. In the end, they did a really good job for the amount of time I hired them for.