Are-Sea Carpet & Floor Services, LLC

I have two kids and very light colored carpet that is pretty nice quality but almost ten years old. In anticipation of the cleaning, my husband and I moved our couch and chairs to a tiled portion of the house because we knew one of the kids had spilled a can a coke underneath one and figured there may have been other dirty secrets, the woman I spoke to on the phone said they clean under smaller items and work around big thins like beds but we really figured we wanted everything cleaned so we could move the furniture late without patchiness. My appointment was for 10 am, Bill arrived pretty spot on time. I walked through the house with him to point out areas of concern, he said with the warm weather everything would likely dry in 2-4 hours with good airflow so I set the whole house fan to on and opened the windows before he got started, he cautioned me it was probably best not to let the kids crawl around on it until everything was fully dry and said he'd leave a fan to help with that that he would pick up the next day ( he said to leave it on our sheltered porch for him to pick up if everything came out of the carpet ok, otherwise call and he would come by to go over things that reappeared). He was really nice, my kids and I stayed in the non carpeted part of the house until he finished - which was surprisingly quickly (90ish minutes) then I packed them up for a few hours at the city pool so everything could dry. The carpet looked great as we left but in drying the coke spot reappeared as did a weird spill I didn't remember happening in my son's bedroom, he came back the next day to go over those and was even nice enough to do the carpet in the hall closet that I forgot to include in the original walk through. His touch up took less than 20 minutes and now the carpet looks so amazing I am kicking myself for not calling sooner. Bill was really professional and friendly, I felt safe having him in my home. The woman I spoke to on the phone was also really pleasant and accommodating - When I called I really was just going to have two rooms cleaned but she volunteered the whole house special would cost the same. I am sooo glad to have hired them and will use them again. My husband and I though we'd have to replace the flooring but now it looks great again.

The estimate and initial meeting went nicely, they were punctual...but everything after that was a disaster. Bill, the main person, was told that we were told the carpet that we had was a silk blend of some kind and I was concerned that it not be damaged in cleaning. He assured me that it would not be, and also said he thought I'd been lied to about the make-up of the carpet. They cleaned it, leaving huge and quot;ripplesand quot; and and quot;bubblesand quot; in the carpet itself. I freaked, and was promptly told that it would settle right down as soon as it dried. It never did; we had to call a carpet installer to re-set the carpet and nearly a foot of carpet was removed from the stretching that had occurred with their cleaning. We paid over $200 more for the reinstall of the carpeting because in calling Are-Sea, we were repeatedly told that it wasn't possible for carpet to stretch! I just called them today, to talk with them about cleaning our tile and grout in the rest of the house, indicating that even though we had a tough experience last time with them, that, since they were local, we wanted them to have another chance with our tile. Bill got very huffy and told me that in all of his years of carpet cleaning that he had never seen carpet stretch, and was very rude. I told him it was best that we seek someone else to do our tile. His response was and quot;yeah, you do thatand quot;. Goodness!! His customer service demeanor just cost him a significant job, and his workmanship AND his demeanor is what prompts me to write this review now. Best look for someone else in the Prosser WA area if you have carpet to clean! Thanks.