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Creative Countertops, Inc.

Countertops and Backsplashes, Marble and Granite, Plumbing,

About us

Counter Tops through out the home or business. Shower / Bath enclosure and vanity. Materials: Granite, Quartz, and Solid surface. Also, a selection of "Green" Materials from Bamboo to recycled materials such as concrete, glass,and paper. Memeber of the Kitsap Home Builders Association, NKBA, the local Chamber of Commerce. "You have a friend at Creative Countertops".

Business highlights

21 years of trusted experience

Services we offer

Counter Tops through out the home or business. Shower / Bath enclosure and vanity. Materials: Granite, Quartz, and Solid surface. Also, a selection of "Green" Materials from Bamboo to recycled materials such as concrete, glass,and paper. Memeber of the Kitsap Home Builders Association, NKBA, the local Chamber of Commerce. "You have a friend at Creative Countertops".

Services we don't offer

Laminate surfaces. We also do not do major remodeling or the associated plumbing.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check
CreditCard

Reviews

2.73 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
0%
3
0%
2
33%
1
33%


Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
2.3
responsiveness
3.3
punctuality
3.7
Showing 1-3 of 3 reviews

David M.
12/2012
1.0
countertops
  + -1 more
My wife and I met with the owner on a Saturday at their shop in Poulsbo, WA. He commented that they are not usually open on Saturdays due to a lack of business - that should have been my first indication that they didn't understand their customer base! After selecting quartz countertops over granite, he then tried to pressure us into buying one of their sink and faucet packages. Fortunately, I'd already done research and knew what we wanted avoiding their poor recommendations. At this point, though, we thought all was good and we were in good hands. We were wrong! Multiple "stop work orders" had to be issued due to the incompetence of the store. When the technician came out to do the template for the countertops - he had wrong information on the work order! The owner had failed to properly annotate the radius of the corners for some of the cuts as well as the proper dimensions. That would have been a $2000 mistake, but the technician wasn't concerned! I had to issue a stop work order and request corrected drawings before permitting them to continue. The technician and customer service person with whom I spoke (Angie) thought that this was unnecessary and that having correct and accurate drawings that reflected what we wanted and discussed with the owner was unnecessary and asked us to "trust them." Too bad they couldn't be trusted to properly do the work the first time! When I asked for an explanation of the backsplash quote, Angie and the technician admitted that they didn't know what backsplash pricing they'd used or the dimensions! (Is this really a business?!) Instead, they just "guessed" based upon the countertop dimensions. When I specified the backsplash manufacturer and model, which had been provided to the owner when he did the write-up, it turned out that it would have been more than double their estimated price. More red flags! Furthermore, the store failed to properly annotate the dimensions, add the window sill that was discussed, and missed other pieces. When I sent the technician away to get the proper information and called the store, the lady with whom I spoke dismissed the problems as "no big deal" and that it is common for the owner to get things wrongs! More red flags! When challenged, the company admitted that the quote to install the backsplash did not include the grout, surface preparation, or labor! Instead, it was only for the material. More red flags! After catching their multiple errors, I then had to request a revised proposal since the actual dimensions would be less than they estimated. Less material = less cost. Unfortunately, the company seemed surprised that I would want them to correct the drawings, accurately quote the cost to the measurements, and include all services and material to be included in the quote. They then tried to charge us more for two cuts that we were told were included in the price. Fortunately, I was able to talk them out of this. Then when I asked about the scheduled installation date - they couldn't provide one! All they would say was that it would be between three and five weeks! This is not how contractors work in building a house. I ended up canceling the backsplash from them since after getting an itemized breakdown of costs in the quote, they simply weren't competitive and I had zero confidence remaining in them. When they did install the countertops, they failed to properly install the windowsill that was cut to match the countertops. Sure enough, less than a week later it slid out and broke! When asked to repair it since they failed to install it, the company resisted. It turns out that the reason they resisted is that they didn't have any more material and wanted me to accept a different finish/style for the windowsill because they would have to order a whole new piece of quartz. When I wouldn't accept this (after all, the point was for the windowsill to match the countertop) they were then able to figure out some ways to repair the windowsill. DO NOT USE THIS COMPANY. They are unprofessional, incompetent, cannot be trusted to perform to basic industry standards, and demonstrate every bad thing you hear contractors. If you do decide to use them - track, question, and itemize everything.
Description of Work: DO NOT USE THIS COMPANY! They are terribly unprofessional, uncoordinated, and do not inspire confidence. Do not be fooled by this group. We were referred to Creative Countertops by the cabinet store that we were worked with during a kitchen remodel. It was a nightmarish experience that began with the company owner and permeated every employee in the company. The goal was to get new quartz countertops for the kitchen island and other cabinets in the kitchen including measurements and installation.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$7,500

Tom D.
07/2009
5.0
countertops
  + -1 more
Their cleanup was satisfactory and the crew was professional, efficient and punctual. I was satisfied with their work.
Description of Work: We used Creative Countertops to install new countertops on my kitchen counters and also a molded sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Teresa G.
05/2007
2.0
countertops, plumbing, marble & granite
  + 1 more
Everything started out fine however, during the installation of the granite, they not only scratched up the area surrounding the faucet in the bathroom, but also chipped the granite in the kitchen on a major seam. Both areas are quite visible. My husband was present during the installation and it was our tile guy who pointed out that Creative Countertops, had forgotten to glue down the granite. We called them back for that twice and also for the scratches. We were no longer at the home there and since they still had a key they returned on their own and supposedly took care of the gluing and scratch and chip repair. When I had our Realtor check the work, she nor our tile guy felt, that they did a good job, so we called them again. This time one of the installers, Dan, called our home and left a very "snotty" message, about how he didn't know what we were complaining about, because the job was done.
Description of Work: We hired this company for our vacation home in Kingston WA. We live full time in Memphis, TN however, since I grew up in the area, I still have family and friends in the area, so used them for names. We interviewed several companies prior to hiring this one, but never spoke directly to anyone personally. Bill met with me at my house, I visited the showroom and the plan seemed quite simple. Since we have granite in our main house, the process was not foreign to us. Creative Countertops was given a key and they tore out old formica countertops and installed new granite with sinks and faucets in kitchen and guest bathroom. I had prior to hiring them, already picked out the granite, sinks and purchased the faucets.

Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
1.0
responsiveness
3.0
punctuality
4.0

$3,700

    Contact information

    22285 Stottlemeyer Rd NE, Poulsbo, WA 98370

    http://www.creativecounters.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Countertops and Backsplashes,
    Marble and Granite,
    Plumbing,
    Kitchen and Bath Remodeling,
    Ceramic Tile

    FAQ

    Creative Countertops, Inc. is currently rated 2.7 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 4:00 PM

    Tuesday: 8:00 AM - 4:00 PM

    Wednesday: 8:00 AM - 4:00 PM

    Thursday: 8:00 AM - 4:00 PM

    Friday: 8:00 AM - 4:00 PM

    Saturday: Closed

    Creative Countertops, Inc. accepts the following forms of payment: Check,CreditCard
    Yes, Creative Countertops, Inc. offers free project estimates.
    No, Creative Countertops, Inc. does not offer eco-friendly accreditations.
    No, Creative Countertops, Inc. does not offer a senior discount.
    No, Creative Countertops, Inc. does not offer emergency services.
    Yes, Creative Countertops, Inc. offers warranties.
    Creative Countertops, Inc. offers the following services: Counter Tops through out the home or business. Shower / Bath enclosure and vanity. Materials: Granite, Quartz, and Solid surface. Also, a selection of "Green" Materials from Bamboo to recycled materials such as concrete, glass,and paper. Memeber of the Kitsap Home Builders Association, NKBA, the local Chamber of Commerce. "You have a friend at Creative Countertops".
    Laminate surfaces. We also do not do major remodeling or the associated plumbing.

    Contact information

    22285 Stottlemeyer Rd NE, Poulsbo, WA 98370

    http://www.creativecounters.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM
    Saturday:
    Closed