Budget Rooter Plumbing Service

Came 2 days in a row, waited 3 more days to finish, lack of parts. Very unprofessional and rude was actually flipped off. Left the toilet loose both days made a mess in the bathroom and tracked wax from toilet ring through the house. Set up large snake unit and camera unit on living room carpet with no pad and left tracks through the kitchen. After 5 days of dealing with them toilet still doesn't work. Hiring new plumbers today.

They came out the first day and "fixed" the problem. I already had the toilet pulled. Once they left I put the toilet back and that night the toilet was clogged again. They came out the next day and I assumed they'd fix the problem for free as I already paid for the prior days work and it was the exact same problem. After I was told I'd be paying for the second trip as well I asked to talk to the owner. I was told he was on vacation and that he'd call when he got back. Never called me back so I called 2-3 more times (after a couple weeks) and he never would call me back. So I paid twice for the same work and customer service was horrible as the owner would not call me back after being assured that he would. I certainly wouldn't recommend this company to anyone.

unknown

No service performed.

It went reasonably well. The original effort was to clean out the existing drain pipe but it turned out to be crushed and of no use. Fixing that turned into a much larger project and a significant cost. The work went quickly and looks fine now. I brought in a landscaping company to regravel and finish regrading and so on. I am confident that this will take the rainwater away to disperse in the back area as planned. The work was done and paid for on the last day on site. I neglected to ask to have their advertised Senior Discount to be factored in until the next day. The response was that the discount was already factored in, it just doesn't show on the invoice.

Budget Rooter came highly recommended to us and I can see why. From the minute I called and spoke with Angie she was not only friendly but extremely professional and provided expectations far better than we thought. Mark was able to go out to the home later that day and fixed the leak. When he called to let me know he was also very professional and explained what was going on in a way that I could understand which was so important since we are thousands of miles away. Even when I had to call Marl back to ask a question that I forgot he was so polite. Our tenants were very impressed as well and even asked that we keep Budget Rooter in mind for any future plumbing needs. Angie and Mark also worked together to give us a recommendation regarding another issue. I know in the future we will definitely keep Budget Rooter in mind and use them again. I would highly recommend this company to family and friends!

My wife hired this company to locate and fix a piping leak * inside* our bathroom wall while I was on duty and not able to come home. A separate restoration company had already cleared the drywall away from the leaky pipe so a plumber could come and make repairs. There was no water or any sign/indication of water outside the wall. The plumber showed up on time, diagnosed the problem to be a leaking gasket on the sewage side of toilet ( not in the wall). He charged my wife for his incompetent, ludicrous guess as to where the water was coming from and left. The next day when I was came home, I was blown away by how clueless the plumber was. It only took me a matter of 5 minutes to identify the actual leak by observing water running down a 3and quot; sewage pipe in the wall. I simply can't believe this guy does this for a living. He couldn't even find a leaking pipe with water flowing down the sides. Update 03 September: Budget rooter contacted me today, to apologize and attempt to correct the situation. The lady I talked to stated that had I called with my complaint (that the technician simply failed fix the problem) budget rooter would have come back and actually performed the work I had paid them to do in the first place. Hopefully this is true, and if anyone else has a problem with budget rooter I recommend calling their office and letting them know, because charging $150 to literally do nothing is completely unacceptable.

Great

They showed up on time, did the job well, and charged a fair price.

When they arrived, I took them to the basement so they could see the pipes for the bathtub drain. They immediately determined that the clog was in the main line from the house to the sewer so they proceeded to open that line and cable it. I left briefly to get some fans to help dry out the basement and when I returned, they were just pulling the cable out of the line. I could see there were a few remnants of roots but they did not have the camera equipment with them so there was nothing else I could see. They had also cabled the bathtub line while I was gone and determined that the p-trap and overflow were corroded through so the bathtub absolutely could not be used until they were fixed so I authorized them to replace them. My tenant was there at that time so I went back to work. After work I stopped by to see what the situation was. When they had explained about using a camera to see the pipe, they had asked if it was okay to mark the area in front of the house if they found any problems so I looked and saw some paint near a tree. The pipe and overflow had been fixed and they were gone but there was quite a mess of black water on the area directly under the drain they had repaired. I had no interest in getting them to come back out so I cleaned up the mess myself and did not bother calling the office. They had said they would write up the findings. All I got was an invoice with the explanation and quot;No warranty due to root intrusion. While cabling overflow on tub it fell apart and needs replaced was leaking before I started but now is beyond fixable.and quot; What I find annoying about this is that I knew before they ran the camera that there were roots but what I didn't understand was that finding roots would negate any warranty and I expected to read something about the condition of the pipes. I have no idea if the pricing was high, low or average. The only way to get pricing for plumbing is to have someone come out and give an estimate. Since I just paid over $1200 for 5 hours of their time, I think it would be prudent for me to take a day off of work, call a number of plumbers about a hypothetical drain clog and see what they come up with so that should this happen again, I'll have an idea of what it should cost and who I should call. I won't be calling these guys.

I called the company , as I had not been convinced that they had done any more than a temporary fix at the time of their visit and they told me it would cost me an additional $140.00 for them to come back out. The "technicians" told me before they left my premise [I had questioned them because of the job they did and they had written on the invoice...attempted to clear kitchen sink line] that because "they have no control on what I pour down my drain they would not warranty their work " even if I called them back tomorrow "as it may be a different problem". They blamed the problem on my home construction and older plumbing configuration, but I've cleaned it out several times myself and it has stayed clear for about 3 years. I just didn't want to do it this time. Now I'm out the money and the drain is still clogged and it will cost me money for them to botch it again! They took my money and didn't do the job.