Get matched with top marble and granite pros in Port Townsend, WA

"David is easy to work with, friendly, courteous, and prompt. He is honest about costs and he works with the customer to work within the budget. His inspections passed the first time because he looks over everything and is on-site most of the time his crew is working. In addition to the foundation, David poured a beautiful walkway and patio system to tie everything together. He is a young, up-and-coming builder who will excell in his career. I would recommend him. He will soon be framing my garage and finishing it out. I am very excited for this next construction phase and have absolute trust that it will proceed smoothly with David as the General Contractor."

"They did a wonderful job. they were very efficient and quick with their work. they seems to know what they are doing... love their work ethic.."

"We checked around a few granite businesses that were vague on pricing or did not respond to questions. We went into Pro Granite and immediately appreciated the customer service and well organized showroom. Anna was very helpful showing us around and upfront about pricing, she even gave us a printout of our project with the costs of different pieces of granite. Very reasonably priced! Less than the big box stores. We decided on one kind and they pulled out those slabs for us to select the exact one we wanted. Excellent communication and punctuality from the templating appointment to the installation, always arriving about 5 minutes early in fact. Vinnie and Ivan did a meticulous job, their dedication to their craft shows through in the finished project. Recommend 100%."

"Complicated and Disappointing. Complicated because Elite Flooring DO NOT list prices on products. Complicated because our design consultant would not tell us what our budget was. The best information given us was "this area is good, this area better, this area best" accurately stated, cheap, moderate, expensive. IF our designer (Tiffany) would have told me from the start our contractor barely provided for the "cheap" I would have spared myself looking at the moderate area only to learn I was thousands over budget!!! Not to mention the 5 trips back to the store to start over. AND STILL WAS NOT GIVEN PRICES OR MY BUDGET. Ultimately selected from cheap area. ( and still had to pay for upgrades) Disappointing because I live in an expensive home ($620,000. before upgrades) with cheap flooring, tile. MOST DISAPPOINTING because of TERRIBLE INSTALLATION!! Wood floors ( 1200 sf) significant buckling in three areas. Squeaks in other areas. Tile work is a hot mess... see pics. CHEAP grout, cracking began within weeks. Every PROFESSIONAL uses an epoxy grout with tile. The counter tops are fine .. although the seal/grout work a mess. The approx cost of service was my upgrade costs. ( i still have no idea what my budget was..) Disappointing because store management is apparently satisfied with quality of installation. Elite Flooring installers are incompetent. see pictures"

"I paid Brown's over $26k for a durable and easy to clean floor in my medical clinic. It could not be any LESS durable or any harder to clean. It has been a nightmare, in just a few weeks it has taken holes from women walking in high heels (they actually suggested we ask patients to remove their shoes! Can you imagine?), in months it has already worn out where our exam table wheels roll up and down, it is already wearing down where the door skirt brushes the surface, and it has hundreds of scratches from our cleaning teams lightweight vacuum head and mopping. We told them about our concerns after the install and they said we "need to maintain it better" and only used approved Forbo product (which we do). We kept pressing every month or so after and they did nothing but come look and said, to paraphrase, "yeah, it seems pretty easily damaged...not our problem." They said they would come repair the damage, but nothing has happened. Then, 8 months later, it took the threat of getting a lawyer involved just to get Brown's engaged. They made a minimum effort to get Forbo, the manufacturer, to honor a replacement warranty, which Forbo of course skirted. When asked if they could press Forbo harder they told me I'd have to do it myself. I just got off the phone with the Forbo rep and he was appalled he had not been contacted earlier. He said he was just recently contacted. He was more than willing to dig deeper and was very concerned by the unusual fragility of the floor. He recommended I get an independant installer to come take a look. I'll will update with the verdict on that. The bottom line is that Brown's will not stand by their products, even if the floor is bubbling up on the edges and widening at the seams, they will blame anyone but themselves. Getting any support from them is like pulling teeth. There are many great installers that will stand by the durability of their products, Brown's is not one of them. Do yourself a favor skip right over this business. They will take your money and run. Photo 1: this is the wear and tear of a smooth wheel rolling over the "durable" flooring. Photo 2: This is where a dolly, loaded with about 30 pounds was rotated 180 degrees and sheared the layers of the "durable" flooring. Photo 3: This deep scratch in the "durable" flooring was caused by a plastic vacuum head, the kind almost every janitor uses."