Puget Fence LLC

I hired Puget Fence LLC in April 2018 to install a cedar fence along the property line with my neighbor. Good initial customer service from Ben, who came out to my house and we discussed the project in detail. Unfortunately when the project was scheduled to be accomplished (early June 2018), he was on a scheduled vacation, fully understandable. The crew assigned came out to my house and started working to dig the hole posts and set the posts. After a couple of hours or so, I went out to talk with them to see how things were going as they were working on the last couple of post holes. After I spoke with them, I looked into one of the holes and saw PVC pipe coming into and going out of the hole. Looking in several of the other holes they also had PVC pipe. I brought it to their attention and they acted like they hadn't noticed it before. We dug up a piece of the piping and it had dirt clogged in it. In retrospect it probably entered the piping while they were digging through the pipe. Believing that this was old PVC piping and that it was on my side of the property line, I gave them permission to continue the post installation and subsequently the fence installation. Flash forward to early June 2019. My neighbor calls me and tells me that he thinks the contractor broke his sprinkler line. When he activated one of the zones of his system he heard water spraying on our side of the fence. I worked with him and verified it was indeed coming out of the ground near one of the posts. I contacted Ben to let him know that we had an issue. His response was that inside the work order I signed it states that they are not responsible for damage to any underground systems, including sprinkling systems. Normally I would say, shame on me for signing it, although more than likely I would have signed it anyway. The reason why I believe they should bear the burden of responsibility and why I will be posting reviews on several sites is their willful disregard in notifying me of the PVC break when they hit it the first time. This means Puget Fence LLC workers are either extraordinarily incompetent, lazy or they just don't care about their customers. We would discover later in our troubleshooting that they punched through the PVC line 5 (five) times. Five times and they never came to find me to tell me or ask whether they should proceed. They just hoped that I wouldn't notice. I had a company come out today and do the repairs to the line to my neighbor's sprinkling system because it was the right thing to do. Too often that aspect of customer service is forgotten. Although I do enjoy the look of my new fence and the customer service was initially great, I would not recommend Puget Fence LLC for your fence installation or repair work