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Total Quality Air LLC

Heating and Air Conditioning, Energy Efficiency Auditing, Dryer Vent Cleaning,

About us

We service gas furnaces, electric furnaces, heat pumps, air conditioners. We provide maintenance and tune up programs. We install complete HVAC systems residential and commercial. Allergies? no problem, we install air quality systems and air quality products. High heating and cooling bills? We perform energy audits and duct sealing which can help reduce your electrical bill. Visit us at WWW.TRICITIESHEATINGANDAIR.COM. HABLAMOS ESPANOL!

Business highlights

16 years of trusted experience
Emergency Services Offered

Services we offer

Installation and repair of Gas Furnaces,Electric Furnaces, Heat Pumps, Air Conditioners, Duct less mini-split systems, Duct Work,Fireplaces, Water Heaters, Gas and Propane lines,Air Vent and Duct Cleaning,Refrigeration. Commercial and Residential, New Construction and Remodels

Services we don't offer

Oil furnace repair,chimney sweep,domestic refrigerators, window air condtioners,wood fireplaces.

Amenities

Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
MasterCard
Visa

Reviews

4.56 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
0%
3
0%
2
17%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
5.0
professionalism
4.5
responsiveness
4.3
punctuality
4.3
Showing 1-6 of 6 reviews

SAMANTHA R.
08/2017
2.0
heating & air conditioning/hvac
  + -1 more
1st visit they were suppose to be there at 2-5 so husband got off early to be home by 2 just incase. It was only appointment available. At 4:55 I call because office is closing and wanted to make sure someone was still coming. They said someone is still coming but is going to be late. (which I kind of understand, it was the beginning of summer and everyone was hot) Got another call at 8:00 pm saying they wouldn't be there until 9 and asking if that was too late. We had them still come. After adding refrigerant, He said I needed a leak check. So I called a few days later and explained that we needed a leak check and I needed to pay bill from visit. Lady on phone was very unprofessional and acted like she didn't even work there, but we got it handled and scheduled me for the next Thursday 8am-10. At 10:15, I call. They can't even find me on the schedule, but they promised me one of their guys (they put me on hold and called him) would take an earlier shift 6am-7 if that was okay with me. I said yes. So I got up earlier then I usually do and hung out outside to make sure they didn't wake the rest of the house and waited for them. 7am came and went so I called the office, no answer they do not open until 8. So sat around longer hoping they would show up, then at 8 called again. They assured me someone was on their way. He showed up at 9:15. Didn't bother to say anything, didn't knock on the door, nothing. I went out to the garage (which was open) because I thought I heard someone, and sure enough the guy was already up in my attic. When I saw him he did a head nod but was on the phone so didn't say anything....needless to say, they will not be fixing my leak....way better experience prior years.
Description of Work: 1st visit was to add refrigerant. 2nd visit was to fine leak

Rating CategoryRating out of 5
quality
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$400

Ger P.
05/2017
5.0
heating & air conditioning/hvac
  + -1 more
Called Total Quality Air first thing in the morning and received a call back within two hours to schedule a technician to come out to repair our heat pump the same day. Carlos arrived within the scheduled time and evaluated the problem. He told me the costs of the repair for my approval. He replaced the non-working fan motor, checked the outside condenser assembly and the system was operational within 90 minutes from when he arrived. thank you for the quick response and repair of the unit. And thank you for the free advice on cleaning the outside unit. Highly Recommend using this contractor.
Description of Work: Heat pump wasn't cooling. Fan wasn't working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

john P.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
They come out and do a service every six months. The first few are free. They got here a head of schedule, and were professional. It took an hour.
Description of Work: Total Quality Air did routine maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

john P.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
It was warranty work. They are very knowledgeable, have great communication, and the bid was competitive. There have been no problems at all. It took them about an hour and a half. They were right on time.
Description of Work: Total Quality Air did a service check.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

john P.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
Our old furnace and air conditioner was replaced with new and added a heat pump. The job was done on time and in very warm conditions in our attic. They were very professional and went above and beyond in all areas of the job. Carlos took the time to explain all the details prior to the job and always was available if questions were asked. We had an additional cold air return installed as well. The prices were very competitive and we were able to install better equipment than we thought for the price. Highly recommend their services.
Description of Work: Replaced the gas furnace and air conditioner/heat pump, air handler and added needed ductwork.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

Connie B.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
They arrived on time, pulled out the old equipment, and hauled everything away. They replaced the new equipment and added the ductwork. They were at all times very professional, polite, answered questions when we had them about the various pieces. We lost our unit when the temperature was approaching 100 degrees. They managed to work us in and start demolition a day early. After the unit was installed and running, they vacuumed, cleaned surfaces and resealed the attic opening. Our house looked like it had before, with no additional cleaning needed. We would definitely hire them again and highly recommend them to everyone.
Description of Work: Total Quality Air replaced the heat pump, air handler and added needed ductwork.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

    Contact information

    1916 N. 18th Dr., Pasco, WA 99301

    www.tricitiesheatingandair.com

    Service hours

    Sunday:
    8:00 AM - 12:00 PM
    Monday:
    8:00 AM - 4:30 AM
    Tuesday:
    8:00 AM - 4:30 AM
    Wednesday:
    8:00 AM - 4:30 AM
    Thursday:
    8:00 AM - 4:30 AM
    Friday:
    8:00 AM - 4:30 AM
    Saturday:
    8:00 AM - 12:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Energy Efficiency Auditing,
    Dryer Vent Cleaning,
    Natural Gas Lines,
    Gas Logs,
    Fireplaces,
    Air Duct Cleaning,
    Water Heaters,
    Appliance Repair

    FAQ

    Total Quality Air LLC is currently rated 4.5 overall out of 5.

    Sunday: 8:00 AM - 12:00 PM

    Monday: 8:00 AM - 4:30 AM

    Tuesday: 8:00 AM - 4:30 AM

    Wednesday: 8:00 AM - 4:30 AM

    Thursday: 8:00 AM - 4:30 AM

    Friday: 8:00 AM - 4:30 AM

    Saturday: 8:00 AM - 12:00 PM

    Total Quality Air LLC accepts the following forms of payment: American Express,Check,MasterCard,Visa
    No, Total Quality Air LLC does not offer free project estimates.
    No, Total Quality Air LLC does not offer eco-friendly accreditations.
    No, Total Quality Air LLC does not offer a senior discount.
    Yes, Total Quality Air LLC offers emergency services.
    No, Total Quality Air LLC does not offer warranties.
    Total Quality Air LLC offers the following services: Installation and repair of Gas Furnaces,Electric Furnaces, Heat Pumps, Air Conditioners, Duct less mini-split systems, Duct Work,Fireplaces, Water Heaters, Gas and Propane lines,Air Vent and Duct Cleaning,Refrigeration. Commercial and Residential, New Construction and Remodels
    Oil furnace repair,chimney sweep,domestic refrigerators, window air condtioners,wood fireplaces.

    Contact information

    1916 N. 18th Dr., Pasco, WA 99301

    www.tricitiesheatingandair.com

    Service hours

    Sunday:
    8:00 AM - 12:00 PM
    Monday:
    8:00 AM - 4:30 AM
    Tuesday:
    8:00 AM - 4:30 AM
    Wednesday:
    8:00 AM - 4:30 AM
    Thursday:
    8:00 AM - 4:30 AM
    Friday:
    8:00 AM - 4:30 AM
    Saturday:
    8:00 AM - 12:00 PM