Campbell & Company

It went well. They were professional, polite and expert.

They checked out the existing system before presenting us with multiple options from which to select. They were extremely helpful in pointing out the advantages and disadvantages of each option. They worked quickly with our city regarding permit and inspections so the new heating and air conditioning system would qualify for the city's energy conservation program and the low interest low program offered by the city. They did an excellent job of coordinating the work with two other companies I had working at the house at the same time: an insulation company and an electrical company. The work was successfully completed, inspected, and passed as proposed. They delivered as expected. Their were 7 different people work did various aspects of the work - all were professional, courteous, and respectful of us and the cleanliness of our house.

We were thrilled when this provider stated they would actually prefer to put the duct work under the house instead of in the attic. The sales person listened to our problems and came up with the perfect solution of combining the two systems. We needed individual heat control for the addition. And it is wonderful. The Mitsubishi system is nearly silent! The work was done in a timely manner (3 days) and they did an outstanding job (as always). They installed a gas fireplace insert for us a couple of years ago and we knew they do excellent work. They are expensive but well worth the cost since they do such a great job!

They had replaced my heat pump and furnace in March 2012.

They were extremely professional. They came exactly on time with two trucks loads of workers and equipment. Did the job without hesitation and cleaned up afterwards. Very impressive. The new unit has worked well keeping us warm through this cold weather. The new AC kept us cool during the hot hot summer. Couldn't be more pleased with the total outcome.

Arrived on time , did fast and good work, would recommend.

It went fairly well with a few exceptions: The heat pump was coming on even when the temperature was near freezing. I was told it would not come on and furnace would come on at 40 degrees or below. When I questioned the technician he said the heat pump was just deicing itself. Another technician a month later said no, the system was set up incorrectly. They eventually fixed this. Campbell did send out multiple techs/inspectors and pretty much ffixed this themselves but it took some persistence on my part. Also, after the complete installation, a technician found that the return airflow was insufficient. They installed a bigger vent and duct for the return. Then, they tried to charge me an extra $500 beyond the original estimate. The heat is uneven. We have two warmer rooms nearer the furnace. They said that is normal but it wasn't a problem with the older system. Other than those caveats, all is well.

Provider arrived at the house at the appointment time. Inspected viewed the layout of the current system inside the house, and then went into the crawl space to inspect the furnace and ductwork. Wore protective clothing and booties, and was very careful about not bringing any dirt into the house. Had some worthwhile observations about the replacement, and some other construction we were contemplating. Within 2 business days, he emailed us his proposal, covering a number of options for how to proceed. The bid was about $3,000 higher than the outfit we went with.

Like 1,2,3, Excellent and quick

They were not bad. They are polite. They are courteous. They are professional.They have always done a good job. I had no problems with them.

The salesman came out right away to give me a bid for the job. He was very positive and was assuring me about the company and how much he knew. I had two other bids from companies, but chose Campbell and Company. I wanted the job done the next week as our old unit did not work at all. The Salesman knew this and told me there should not be a problem with that. When I called to let him know they had the job, he told me that it couldn't be scheduled until the following week. (So two weeks out) We went with that as I had already contacted the other companies to let them know I had selected a different contractor. So the workers came out On a Monday, did an excellent job, other than putting a hole in my ceiling. Accidents happen. They had to work on the system all day Tuesday as well. All the technicians were helpful and did an awesome job. The supervisor arranged to get the ceiling fixed. Took a day or so to arrange that. As far as the heat pump job is concerned I have not heard from Campbell and Company since job was completed. They have not called to see if my ceiling was fixed or if I am happy with any of the work. Hmmm, The office person did send me the information for the rebate and said to just call the rebate people if I had any questions. Did call and Lennox people were NOT helpful about rebate. So despite the fact the salesman said they would handle the rebate paperwork, I wouldn't have to do a thing, etc..... that was not done. Because I was very happy with the sevice people, I would probably recommend this company. Not happy with the "after" customer service. This was a lot of money and I expect great customer service.

I didn't go with them because another company ended up fixing my air conditioner.

The guys arrived before 8am and had the old system out and the new one up and running before 2pm. ALL of them were very professional and if I had a question they always had time to answer it. I wouldn't think of going anywhere else for service!

On our routine annual check of the HVAC system, the service tech noted two items needed to be replaced. The parts were ordered and within one week he was back to replace the condenser fan motor and dual run capacitor. Within the hour the job was finished. The service tech reviewed what he did and we talked about the warranty.

The fan on heat pump for my daughter's home quit running on a Sunday. I suspected it was due to failure of Run Capacitor. My daughter purchased one from Campbell & Company for $50+ tax the following Monday. When I learned of the price, which I felt was an exorbitant amount, I visited Campbell & Company. I noted that such parts are available from The Home Depot for $15.49 (order only) and Grainger for $21.09 and wanted to know why they charged so much. Parts Manager's response was that they couldn't compete with pricing from "Big Box Stores." I personally feel Campbell & Company discourages Do-It-Yourself repairs by over charging for parts. I wonder if a man versus a woman had purchased the part if the price would have been different, e.g., possible unethical behavior based upon gender.

We had a good experience with Campbell & Co. The technician arrived within the scheduled time and his work was very professional. The technician wears disposable booties when entering our house. He spent a good deal of time in his examination of the unit.The only service that was needed was the change of filters. We decided to install the HEPA filters to help with allergy control.

It was seamless from the start to the finish. They did a very good job.

I've had a service contract with Campbell to check my HVAC since 2010. My house was built in 93, I got 20 yrs. on my Rheem heat pump and furnace which is pretty d*** good. My last service visit in March 2013 the tech told me that I can spend $1000.00 to keep it running and I'd probably be spending that much or more in the future to keep it going. My heat pump controller was just about shot, the points were wore almost to nothing where they couldn't be adjusted anymore. That's a $500.00 bill. My Freon pressure was low by quite a bit, another $300.00 bill, plus they'd have to do a pressure/leak test another $300.00. Can you see where's this going? My compressor was on it's last legs and the fan was eating itself up, metal flakes around the shaft. That's another $1500.00. So I had a choice, band aid the system till total failure or get a new system. I set up an appointment with Campbell that day for an estimate. Kerry the service rep gave me 3 options. Replace the heat pump with a dry pump with the old furnace, $3500.00. When either failed I'd have to get a new system. Remember the furnace is 20 yrs. old. 2nd choice was a middle of the road system that would cost $6300.00 plus tax, so I'm looking at 7K, not eligible for any rebates, 5 yr. warranty . 3rd option was a top of the line system. With the PUD and Fed rebates of $1200.00 it came to 8K and the warranty is 10 years. I checked around and I came up with several competing bids. Everyone was close on the bids but I feel pretty comfortable with Campbell. So I set up for the 22nd to take the old out and the new in. The crew got here at 8:15 and started in. They worked their a**** off. I was very impressed. They laid tarps down from the front door to the attic access in my bedroom closet. There was one crew working on the attic furnace and another working on the outside heat pump. They had everything tore out in 3 hrs. The attic crew did a lot of sheet metal work for the new furnace, they also laid down and secured 3/4" plywood for the furnace so it's easy to change out the filter. Which I won't have to do cause I'm keeping the service contract and the tech will change it. The guys kept me informed through the whole process, no question was to stupid. I'd hire these guys in a second and I highly recommend this company.

Gave an estimate of dollars and time and met both. Replaced and rewired electrical pannel installing a surge dector, replaced water heater and replaced motor on electrical furnance.

The "Do's." Do your homework! If you're going to spend a lot of money, take the time to research what you're buying, not just the brand but the company who will be servicing it for the next 15 years. Get multiple bids from a variety of companies. I spent approx. 5 hours researching (internet, Consumer Reports, etc.) I got 5 bids which took about 10 hours getting bids. (2-Lennox, Trane, York & Rheem). Having someone in your home to go over your unique system tells you a LOT. How much time they take; how thorough they are, what they see-what they don't. You get educated as you go through the process & see what isn't mentioned or glossed over. Get a detailed bid. Does your utility company offer a rebate? If so, you want someone who is familiar with it. Not someone who says "I'll have to look into that. Don't think you'd qualify" when you KNOW you do. DO get a list of referrals from companies you are considering, including older customers (5-10) years and new ones. 5 customers should give you a good feel for the product they sell as well as their service responsiveness & cost of that service. DON'T be limited to a brand name unit like I was initially. I thought I'd only buy a Lennox. Same with companies that have a large presence in your community. Sometimes bigger isn't better. It might mean they service a larger market (including commercial where bigger money is) & not take the time or send experienced techs to service your unit which was my experience. I went with a small company (Delta) that I fully researched and am very happy with my decision.

After 30 years with an oil furnace and an evaporative cooler, we contacted Campbell and Company to learn about getting a heat pump. From the initial phone contact to the installation to the ongoing maintenance, Campbell and Company has provided excellent service. The techs are friendly and helpful and don't leave until they are sure you are satisfied. They even check other equipment, such as the water heater, unless you ask them not to. I would recommend their products and services to anyone. We love our heat pump. You get what you pay for.

Tyson came out on time, dressed professionally, clean shaven and friendly! Started at 8am, we chatted a bit, then he got to work. He had all the materials he needed for the job in his truck. His performance truly exhibited that of a dedicated professional. I will recommend his expertise to anyone that asks.

I have been using them for years, and I have always been pleased with their service. I even use them on a rental property.

We recently moved into a home with a 15+ year old gas fireplace that was quite dusty and didn't always run reliably. We chose Campbell & Company after the 1st place we contacted said our only option was to replace the fireplace & surround (at a cost of $5000-$10,000). C&C was very professional. The fireplace looks brand new after the servicing. Would have cost less if I had a yearly service agreement with them.

It was very hot days and nights and they provided an air conditioner to use to cool our bedroom so we could sleep at night while we waited to get the new equipment in place.