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I just signed a contract that they will maintain my furnace and air conditioning unit for the Spring and Fall. They've just been good for what I needed.

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It went well. They were professional, polite and expert.

They checked out the existing system before presenting us with multiple options from which to select.  They were extremely helpful in pointing out the advantages and disadvantages of each option.  They worked quickly with our city regarding permit and inspections so the new heating and air conditioning system would qualify for the city's energy conservation program and the low interest low program offered by the city.  They did an excellent job of coordinating the work with two other companies I had working at the house at the same time:  an insulation company and an electrical company.  The work was successfully completed, inspected, and passed as proposed.  They delivered as expected.  Their were 7 different people work did various aspects of the work - all were professional, courteous, and respectful of us and the cleanliness of our house.

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We were thrilled when this provider stated they would actually prefer to put the duct work under the house instead of in the attic.  The sales person listened to our problems and came up with the perfect solution of combining the two systems.  We needed individual heat control for the addition.  And it is wonderful.  The Mitsubishi system is nearly silent!



The work was done in a timely manner (3 days) and they did an outstanding job (as always).  They installed a gas fireplace insert for us a couple of years ago and we knew they do excellent work. 



They are expensive but well worth the cost since they do such a great job!

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They had replaced my heat pump and furnace in March 2012.

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They were extremely professional.  They came exactly on time with two trucks loads of workers and equipment.  Did the job without hesitation and cleaned up afterwards.  Very impressive.  The new unit has worked well keeping us warm through this cold weather.  The new AC kept us cool during the hot hot summer.  Couldn't be more pleased with the total outcome.

Arrived on time , did fast and good work, would recommend.

It went fairly well with a few exceptions:  The heat pump was coming on even when the temperature was near freezing.  I was told it would not come on and furnace would come on at 40 degrees or below.  When I questioned the technician he said the heat pump was just deicing itself.  Another technician a month later said no, the system was set up incorrectly.  They eventually fixed this.  Campbell did send out multiple techs/inspectors and pretty much ffixed this themselves but it took some persistence on my part.
 Also, after the complete installation, a technician found that the return airflow was insufficient.  They installed a bigger vent and duct for the return.  Then, they tried to charge me an extra $500 beyond the original estimate.
The heat is uneven.  We have two warmer rooms nearer the furnace.  They said that is normal but it wasn't a problem with the older system.  Other than those caveats, all is well.

Provider arrived at the house at the appointment time.  Inspected viewed the layout of the current system inside the house, and then went into the crawl space to inspect the furnace and ductwork.
Wore protective clothing and booties, and was very careful about not bringing any dirt into the house.
Had some worthwhile observations about the replacement, and some other construction we were contemplating.
Within 2 business days, he emailed us his proposal, covering a number of options for how to proceed.
The bid was about $3,000 higher than the outfit we went with.

Like 1,2,3, Excellent and quick

They were not bad. They are polite. They are courteous. They are professional.They have always done a good job. I had no problems with them.

Very Well

The salesman came out right away to give me a bid for the job.  He was very positive and was assuring me about the company and how much he knew.  I had two other bids from companies, but chose Campbell and Company.  I wanted the job done the next week as our old unit did not work at all.  The Salesman knew this and told me there should not be a problem with that. 
When I called to let him know they had the job, he told me that it couldn't be scheduled until the following week. (So two weeks out)  We went with that as I had already contacted the other companies to let them know I had selected a different contractor.
So the workers came out On a Monday, did an excellent job, other than putting a hole in my ceiling.  Accidents happen.  They had to work on the system all day Tuesday as well.  All the technicians were helpful and did an awesome job.  The supervisor arranged to get the ceiling fixed.  Took a day or so to arrange that.  As far as the heat pump job is concerned I have not heard from Campbell and Company since job was completed.  They have not called to see if my ceiling was fixed or if I am happy with any of the work. Hmmm,
The office person did send me the information for the rebate and said to just call the rebate people if I had any questions.  Did call and Lennox people were NOT helpful about rebate.  So despite the fact the salesman said they would handle the rebate paperwork, I wouldn't have to do a thing, etc..... that was not done.
Because I was very happy with the sevice people, I would probably recommend this company.  Not happy with the "after" customer service.  This was a lot of money and I expect great customer service.

I didn't go with them because another company ended up fixing my air conditioner.

The guys arrived before 8am and had the old system out and the new one up and running before 2pm.  ALL of them were very professional and if I had a question they always had time to answer it.  I wouldn't think of going anywhere else for service!

On our routine annual check of the HVAC system, the service tech noted two items needed to be replaced.  The parts were ordered and within one week he was back to replace the condenser fan motor and dual run capacitor.  Within the hour the job was finished.  The service tech reviewed what he did and we talked about the warranty.

The fan on heat pump for my daughter's home quit running on a Sunday.  I suspected it was due to failure of Run Capacitor.  My daughter purchased one from Campbell & Company for $50+ tax the following Monday.
When I learned of the price, which I felt was an exorbitant amount, I visited Campbell & Company.  I noted that such parts are available from The Home Depot for $15.49 (order only) and Grainger for $21.09 and wanted to know why they charged so much.  Parts Manager's response was that they couldn't compete with pricing from "Big Box Stores."
I personally feel Campbell & Company discourages Do-It-Yourself repairs by over charging for parts.  I wonder if a man versus a woman had purchased the part if the price would have been different, e.g., possible unethical behavior based upon gender.

We had a good experience with Campbell & Co. The technician arrived within the scheduled time and his work was very professional.  The technician wears disposable booties when entering our house.  He spent a good deal of time in his examination of the unit.The only service that was needed was the change of filters.  We decided to install the HEPA filters to help with allergy control.

They're good and efficient.

It was seamless from the start to the finish. They did a very good job.