James Schultz Hardwood Flooring, INC

It went horribly! All we wanted was the hardwood floors fixed and during the repairs they punched a hole in our drywall in the kitchen, a hole in the drywall in the newly remodeled powder room, put a stain on our family room rug, damaged our newly professionally painted front door in 2 spots and had a huge stain around our toilet in our powder room!! We told the sales person from Great floors that we were going to replace our toilet and he told us this was the best time to do it since we were getting our hardwood floors redone. We ended up being a huge big dark ring around the toilet. James Schultz Hardwood Flooring told us about the stain on the floors after the work was completed. You would think if they were professional they would let us know before so we would have the option of paying extra to get a few boards replaced. They also told us about the damage to the front door but never told us about the 2 holes in the walls and the stain on they rug. They had the stain covered by painters tape that they never removed in their clean up. Did they think we wouldn't find the holes? We have pictures to prove it. The whole thing was an absolute nightmare!! It caused a lot of wasted time and undue stress. If we can do anyone a favor do not go through Great Floors or James Schultz Hardwood Flooring! The salesperson at Great Floor did a great sales job letting us know how experienced and professional they were. Wrong! We took the bait. If your insurance person recommends them please get other estimates and go through Angie's list. We should have signed up and asked for recommendations ahead of time. We learned a very hard lesson!

They would let us know about everything they were doing, and they even let me in and check. They set it up for me in picture frames to see what it would like before they even did it, which was really nice. The stuff that they used was a little too smelly, and it was problematic for me because I am an asthmatic. Their price was good. They had questions for me and they came right away and asked me.