ARS / Rescue Rooter Seattle

I am very disappointed on how the service went. I requested them to fix a leakage underneath my sink and my faucet wasn’t working properly. They did it, then I paid for the service. I come to find out that the leakage appears again, I call them to come check it out and they say the pipes was filled with rice and food so they did the service and I paid them. For the 3rd time, we find another leakage so I call them and they say there is a problem with the dishwasher when they come and check it out. Now, I’m upset because all of this back and forth could have been avoided if they did a proper inspection and checked all the pipes, sink, and dishwasher to find all the causes of the leak. I wanted to hire them again to install a water heater but the way important steps were skipped, it’s not worth it for me.

Best service and most knowledgeable technician I have seen I a long time.

Monte was great! He was professional, knowledgeable, personable, and helpful. He addressed all the issues and patiently explained it to us.

Danny was excellent. He was professional thorough and discussed things very well. Could be happy to have Rescue Rooter handle jobs in the future.

Terrible. Quote jumped higher when they elected to “fix” an incidental find with plumbers tape while trying to locate my leak. They said “technically” they “found and repaired a leak,” to a loose sprinkler head connected to an irrigation line that had no water running through it. Didn’t excavate up to 3 feet like the estimate said they would. Wanted to bring in a 3rd party to explore under my garage slab without evidence to support why a leak would be there. If they had dug to the depth they said they would on the estimate, they would have seen evidence of the leak. All they accomplished in 6 hrs was digging a 16” hole, and putting plumbers tape on a sprinkler head that didn’t even end up holding. They won’t refund my $1500 deposit. Been trying to get them to honor their exceptional service guarantee since December 2022. I ended up doing further digging myself self and found the leak. Had a different plumber actually fix the leak after I found it.

Prices were reasonable. Everything done was fully explained to my satisfaction. Pleased with the quality of work done and time required to completion.

Salesperson was very professional and convinced me to use their service. Company has a money back guarantee listed on their website. Manager Eddie and CEO refused to discount bill as was requested do to our time loss. The best they would do was to discount $200 and never admitted any wrong doing. Work was not completed as they said it would be or in the time they said it would be completed. Took 4 days instead of 4 hours. We ended up having to supervise the work that was being done as they CLEARLY sent a technician that had little experience. They then forged my signature on invoice saying job was completed and wrote on invoice they had permission by phone. BAD!!!!! BEWARE....

They said that they could clear the drain and take care of the roots. Then after clearing the drain they said that another person is in charge of cutting the roots. Saying that I need to call somebody else to cut the roots that's interfering the water line going to the house and pay more. I paid $470.25 for the service that wasn't completed.

Albert was very good at explaining what was needed to be done & made recommendations for making things better. Was very good about not pressuring me to decide what I should do. Prices were what you would expect from a plumber.

I had a drainage block caused by a broken pipe underneath the concrete slab in my basement. I called ARS Rescue rooter and that was my biggest mistake. In their 1st visit, Andrew from ARS was able to unclog the drain pipe for $500 but submitted me a totally wrong diagnosis of the problem. He gave me a $6k estimate for fixing a root intrusion in the drain pipe in my front yard that was totally unrelated to the issue. The drain blockage returned immediately after 3 weeks. Then Chad from ARS did a good job of diagnosing the problem correctly. He submitted me an estimate of 6.5K to dig a 3x3 ft hole in the concrete slab in my basement to investigate the broken pipe and replace it. Ronnie and Robert from ARS did a good job and fixed the plumbing issue in a day. However, they left the 3x3 ft hole in my basement for 3 days. Later another guy, *Jeremiah* from ARS came to fill the concrete hole. He did a shady job of preparing the sub-grade without even compacting it. Knowing very well there is a bit of void under the concrete slab and more crushed stone should be needed. He was ready to pour concrete but when I stepped on the sub-grade, it just disintegrated. He then complained to his office that the customer caused an issue and charged me an extra $600 bucks for it. I just caught him leaving a sink hole under the concrete. Due to time crunch and not wanting a sink hole in the basement I agreed to pay for it. Robert from ARS bought extra bags of rocks to prepare the subgrade and then poured concrete on top. I am still doubtful if they poured the concrete correctly. Stay away from ARS Rescue rooter especially if you see *Jeremiah* come to work! He is dishonest and a liar.

Great work. Very thorough. Came back and fixed a leak from the cheap plumbing that came with the sink. Thank you so much!

Service went great. He got with me the same day. went over the options with me and we haven't had an issue since.

This is a follow up to a poor review I posted about ARS 10/22/19. Evidently they don't service the area I live in . I spoke with 2 representatives about scheduling this work and neither told me that this area is not served. In ARS' defense they did leave message that this was the case. I did not get the messages until this morning . So a healthy D- for not knowing their own service area when you call them.

They posted a deal for clearing up main sewer line for $99, but the contractor didn't honor that. He charged me for $335 instead (with my removal of toilet). He said he will run the cable for 100 feet, but the camera shows there are standing water at the 80 feet. He refused to clear that area and told me not to trust the camera instead. The original appointment was set to be 11:30am, but they kept on pushing off the time till 1:30pm instead. I felt I was not treated fairly for the price and the service as well. I won't hire them again.

The cost quoted was $262 for a very quick job, and this was with an $88 discount they applied to the original $350. He said it was a fixed cost regardless of how much time it took. I certainly didn’t want to pay extra to subsidize someone else’s big, complicated job, so I didn’t use them. The estimate was free. I had called another place that said they charge by the hour, with the first hour costing $140. The job shouldn’t take the whole hour since the p-trap is already removed and cleaned. I have to wait until tomorrow to get them out here, but I would rather do that than pay so much.

Was not able to schedule. The people in the office can’t make appointments, they have to put you on hold for a long time and get times from “dispatch”. Why not let you talk to the actual schedulers? Then they only offered morning times, no afternoon times available. Very inconvenient.

Ben was a very professional young man that knew the plumbing trade. Installation went quickly and was well done. Clean up followed thoroughly with caulking completed around the toilet base to complete the job.200.00

PATHETIC! I rate them a ZERO. They scheduled an appointment and did not show up at all. They rescheduled for another day and 45 mins prior to the appointment they canceled. They told me they could reschedule 4 days later at the earliest. I explained to the supervisor that our home was uninhabitable without the service and was told that other emergencies were higher priority. They took new business and canceled me. LAME! They cost me lots of money, my family had to find a place to stay. This is the worst I have ever been treated by any contractor!

Fine. They arrived on schedule, worked quickly and finished the job.

We called on Sunday morning because of a clogged sink drain. We were aware our plumbing was not ideal (it's an older house where much of the work had been done by relatives of the former owner.). They informed us what it would take to fix the clog issue, as well as what would be involved if we wanted to fix the additional existing issues. We elected to get all the issues fixed, which was a two-day job. Kajik was willing to do it all in one day, but after he had spent about 10 hours working in our crawl space, we insisted that we could wait until the next day. He arrived promptly on time on Monday and kept me apprised of his progress throughout the day. After he left, I noticed a small leak under the sink, and he returned within 1/2 hour to investigate and fix it. (It turned out to be a connection my husband hadn't tightened properly. Kajik was polite and professional throughout.

I am happy with the service. The price was what it should have been. I would use them again in future.

Jamie was great! Had a coupon that was an amazing price and their regular price would have beat the other guys. Not to mention the last time I used a coupon with their comptroller they have a lot of attitude. None here and he was fast and courteous and use care not to damage any floors or walls. I would definitely recommend them!

They tried for 3 hours to snake it out using various tools, but were unable to get it lo go through. After all that, they wrote up an estimate to tear out the old drain, and put in the new. Because they were unable to complete the job originally scheduled, THERE WAS NO CHARGE! The employees, Chad Boldt and his assistant, remained friendly and professional throughout the time they were here. He called a senior member of his team, Eddie Fuller, who came out and wrote up the estimate to repair the drain. They did not pressure me to go ahead with the job before thinking it over & getting other estimates. All told, they were very pleasant to work with.

Called Rescue Rooter at about 10:30 AM. Robert Gine arrived after 90 minutes. He used the snake for about 10 minutes, and the drain was running smooth. After clearing the drain, he used a camera to inspect the drain line. This will be an ongoing intermittent problem for me, and the cast iron drain lines in the house have corroded, and they will continue to snag toilette paper. Robert proposed that Rescue Rooter could either replace the pipes ($7K), or pressure wash the line ($700), but I elected not to take those options. I was happy with their standard 90 day warranty

I used a promotion that made the cost of a mechanical sewer cleaning $88 + tax (normally around $400). When the technician arrived, he immediately began upsetting the hydrojet cleaning at almost $1300 (about 14 times the cost of the mechanical with our coupon). I was fine with him giving us the option once, but he continued to pressure us after I declined. After performing the service, he wrote a misleading note on the report that might lead people to believe that our sewer was still obstructed with root intrusions, which isn?t the case. They also neglected to send us the sewer video - something that was supposed to be included with the service. It was a very frustrating experience, and I would not recommend this business.