It took the tech 3 hours of head scratching while I looked up troubleshooting tips on the internet. He eventually called his boss, recharged the system in 15 minutes and charged me $500 for the time and parts.
Description of Work: Refrigeration needed a recharge.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
David C. P.
02/2011
4.0
heating & air conditioning/hvac
+ -1 more
Excavation and ground loops on the back 1/3 of a 102 by 110 foot loot were accomplished in a single day (in sand). Installation of a new electrical service took a single day. The new electrical service and electrical panel, ducting for a 1420 sq ft. house and furnace took approximately 3 days. Entire job complete in 1 weeks time. Workman ship appeared clean and reasonably neat.
Description of Work: Purchase and installation of Double ground loop Geo-Thermal heating/cooling system including "Water Furnace", ceiling ducting and ground loops,
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$32,000
DEBRA A.
07/2010
2.0
heating & air conditioning/hvac
+ -1 more
We requested home inspection and estimate for the installation of a heat pump through Vaughn Mechanical?s web site. A sales representative contacted us with 48 hours and scheduled a home inspection. The sales representative was very professional and thorough with the inspection, which included analysis of heat calculations and comparisons to other heating options to determine the best solution for our home. The estimate was comparable to several others we had received and we decided to choose Vaughn Mechanical over the others because of the way they handled the inspection. From there it went downhill? Prior to installation, they tried to substitute the heat pump we contracted for with another brand unit that was not of the same quality; we declined and stated we wanted the brand unit specified on our contract. Installation day arrives and they installed the ?other? brand unit; when we contacted our sales representative, he was unaware of the switch and said he would call me right back. When he failed to call me back, I called him and left several messages. When he finally returned my call he stated it was a mistake and they would replace it with the unit specified in our contract; the brand unit contracted for was delivered and installed about 2 weeks later. The installation technicians did not have experience with all aspects of the installation and several technicians had to be called to adjust fan speeds and set the thermostat. The mechanical inspection failed three times due to improper installation of the condensate drain, incorrect or no taping of the flex ducting to the vents, air handler leaks, and poor installation of insulation to and around the air handler. The condensing valve on the unit failed twice, no fault of Vaughn Mechancial, and the unit was replaced twice. The second failure took 3 months to resolve and Vaughn Mechanical was less than responsive. We finalized installation 5 months later in April 2010. Shortly thereafter, we received an invoice for replacement installation; when I called Vaughn Mechanical to have the charges removed from our account, I found that most of the individuals that I had previously dealt with no longer worked for the company. I would not recommend Vaughn Mechanical for installation of HVAC systems.
Description of Work: Purchase and installation of heat pump, air handler, duct work, and thermostat. This was not new construction but retrofit.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0
$13,000
Christine J.
04/2010
5.0
heating & air conditioning/hvac
+ -1 more
They're still on hold; we haven't said yes or no yet. They did a good job with the estimate. Everything seemed fine with them.
Description of Work: They gave us an estimate on a new furnace and tankless water heater.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
Richard M.
01/2009
5.0
heating & air conditioning/hvac
+ -1 more
Met this company at the Seattle Remodeling Expo. They are currently DBA as Vaughn Mechanical, Inc. Had their rep Jim H. out to our new home to do an estimate on a hybrid heat pump system and tankless water heater install. Jim was extremely professional, and laid out his recommendations in easy to understand, laymen's terms. He gave me his estimate before leaving in a very professional presentation with no pressure whatsoever to sign anything yet. Vaughn Mechanical offered great extended warranties and superior duct cleaning and prep packages included in their quote, not to mention a couple of helpful discounts. They freely coughed up references upon request, which checked out well. Although we ended up awarding the bid to a different contractor, I would highly recommend including Jim H. and Vaughn Mechanical on anyone's short list of HVAC contractors to consider for their next project.
Description of Work: Northwest Refrigeration DBA Vaughn Mechanical, Inc. 800.978.8588 Came up to Port Orchard, WA to perform free estimate on hybrid heat pump/furnace system and tankless water heater installation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
MARYANN B.
09/2007
5.0
air duct cleaning
+ -1 more
It was the first time that I had called them and they did a good job. I signed up and they came and did the job for the price they had told me and did it very quickly. I will definitely hire them again, probably every year.
Description of Work: They came to my house to clean the air ducts with a huge vacuum. They cleaned seven air ducts, did sanitation and also cleaned the dryer vent. My house has 1000 square foot and there were two men doing the job. They finished in less than an hour.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Air Duct Cleaning,
Wells and Pumps,
Water Coolers,
Windows,
Water Heaters,
Appliance Repair
FAQ
Vaughn Mechanical Inc is currently rated 3.7 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Vaughn Mechanical Inc accepts the following forms of payment: American Express,Check,Financing Available,MasterCard,Visa