United Roofing Solutions

I Google roofers in my area, this company came up and had not only the most reviews, but also the best reviews, called them up and they were at my house the next day. A few days following I made my appointment and only waited a couple more days. They showed up on schedule, very professional friendly guys. They did an excellent job, cant really tell where the hole used to be, it blends right in. The cleaned up everything and said good bye and were on their way. Thanks guys for the quality quick fix! 👍

Roof is fine, but they did damage to my ceiling and made a mess inside my house when they removed my skylights. I had to force them to clean the debris, which included nails, out of my shower. They refused to repair the damage done to the ceiling. They told me, "That just happens in mobile homes." The foreman was condescending. After my realtor complained, they offered to pay a portion of the cost to fix the ceiling. They also sent me a $25 gift card to restore my good opinion of them. Too late.

They were very professional and did a great job. Will call them first next time. Thumbs up!

Nice people and they did as well as other roof cleaners we've had except for their clean up. Stuff from the gutters got left on the ground but they cleaned it up when I pointed it out to them. I thought the price was a bit high, but there was a $268 trip charge, so factor that in if you don't live in Olympia WA. Would I hire them again? Maybe. We'll see when the time comes.

The workman returned and got that fixed for us. The price was very reasonable.

Response time was quick and on time for an estimate. Estimate was reasonable, and the estimator gave a complete explanation of what needed to be done. Repair was done and cost was exact amount as estimate. Although they were busy (expected this time of year), work was done without us having to wait too long (it was not an urgent matter to get the repair done right away).

The company was prompt, easy to contact, and efficient. The work was paid for as part of a conventional rehab loan and when my inspector made mistakes on some of the payment calculations they were helpful and considerate while the issue was resolved.

I continue to be impressed with United Roofing Solutions. They installed a total new roof system on my home this past summer. This was done during that extreme heat wave which resulted in one of the skylight seals being heat expanded during the original installation. With the recent heavy rains this skylight developed a drip. A phone call to United resulted in a representative at my home within an hour and a half (are you kidding me?). He quickly diagnosed the problem, and the next morning they showed up with a crew and replaced ALL the skylight seals, no charge. When do you get service like this these days? Thanks, guys! Mark

They did a great job. On time and completed on time. Looks great.

it went great, the crew was fast, efficient and the price was reasonable

Very professional and cleaned up after themselves. They always kept me informed of findings and worked to find the most effective and cost sensitive fix.

The roof looks like new. The guys cleaned the gutters as well as cleaned up the debris around the house.

I called and asked for a quote similar to the one I got last year from them, but detailed where the differences would be now that we know exactly what we want to do with our roof. I had the gal on the phone confirm that the representative would know exactly what I meant, and went over it with her multiple times, she said no problem. When the quote came, it was for an entirely different service, and completely useless. I'm quite upset I wasted a week waiting for a useless quote. Will be using another provider who can follow simple instructions.

I hired United Roofing Solutions in June to do a complete tear-off and re-roof on my home. The work was extensive as the home has had several additions over the 32 years we have lived in it, and the quality of some of the previous work was poor, resulting in lots of wood-rot removal and replacement. Their crew was just great- professional, courteous, and hard-working. They consulted with me when there were any questions. Upon completion they were meticulous in cleanup. Having said this, I have owned and operated a materials testing and inspection company in Olympia since 1981, and am very knowledgeable in all aspects of the TPO-type membrane roof that was applied, having inspected this application on several large commercial buildings. I never had to say word one to the crew regarding their work. The detail work was done to manufacturer?s specifications and industry best practices. Upon completion the invoice was exactly the amount of the original bid, no hidden or extra charges. I am very glad I chose United Roofing Solutions from the various bid proposals I had collected and can easily recommend them highly. Mark R Olympia, WA

Initial contact via message on website, prompt response to arrange for written estimate. Estimate was prompt, acceptable and we agreed for the work to be performed at mutual convenience - although there was no need for us to be home when job is performed. Plenty of advance notice when work was performed, crew did great job and we're really pleased with results. Will definitely consult first when future work is needed for roof maintenance/repairs/replacement.

The phone personnel were always friendly. The owner showed up to bid when he said he would. Here comes the hitch, the work was either not done or done badly. Working with United involved multiple contacts and revisits because of poor workmanship. First, the gutter metal flashing was installed so far under the tiles that it was useless. I pointed this out to the owner and he had it moved farther out so that it could perform its function. Then I noticed one area where the new gutter flashing was leaking onto the facia board (which was the previous problem) even when readjusted. I asked United to check it out. Initially they said they would have to charge me a service fee to come out to look at it because I had specified the location of the metal and was therefore responsible for whether it worked or not! Eventually they relented and came out. What the owner said was that now the skylight was leaking and needed to be replaced. At this point I was suspicious of United's competence so called 3 additional roofing companies to check it out. No problem with the skylight. Second, it does not appear that the pine board was replaced because the broken one is still there when I look at it in the attic. Third, there is a dispute as to whether the material used for the metal flashing was appropriate for a tile roof. So it may be that I paid for something that will cause problems in the future because the flashing is for a tab roof not a tile roof. Time will tell. However, even if it is, the flashing is installed in some places on top of the roof paper, below the roof paper, and in a crinkled method both above an below the roof paper. There was no consistent method of installation. I suspect it should all have been put under the paper. Third, one of the roofing companies said that I really needed to clean the valley's of the roof. I indicated that they had already been cleaned so he took a picture for me to show me they had not been cleaned. Apparently United's idea of cleaning the roof included putting a powder on the ridge of the roof (which immediately washed off because of the heavy rains) and pulling some leaves sticking out from the valley. However, it was clear that the tiles had not been put aside as they should have been to access and remove the dirt. Therefore, when it rained, which it did a lot during this time, water would come into the house. I called and notified United and they sent someone out who said that a piece of metal was bent and now was fine. Though United did not charge me for the cleaning because of the heavy rains, but didn't inform me that they hadn't done the work in the valleys. I could go on and include the gutters but I am out of room. The bottom line is I would not recommend United for work on tile roofs. And probably on any roof at all.

Over the past three years, I had requested a total of 4 different bids to reroof our home (3 of them were for the current year of which United Roofing Solutions [URS] was the lowest bid provided). I chose to go with United because they had the best scores on Angie's List, they were bonded & Insured, and a friend of my dad's had put in a good word for them. My dad and I were going to attempt to do the job ourselves, but because of time concerns and increasing calls from our tennants that shingles were blowing off, I decided to get the job done this summer. URS was able to squeeze our home into their schedule while I was home visiting. It did require 3 days because they were squeezing me into a tight schedule during the nicest time of year and they found some rot around the chimney which required base-boards to be replaced. Over the phone, Madeleine was very professional and easy to work with. She responded to my requests in a timely manner. When the crew arrived, they backed their dump truck into the drive and within minutes had a crew of 9 guys up stripping shingles off. The crew was conscientious about their mess and made sure to clean up debris when done. After I saw how efficient this crew was in addition to how equipped they were to do the job, I was so relieved that I decided to hire them verses do the job ourselves. My dad was on the scene with me and noted that they were meeting his high expectations. Overall, I feel this company provided the lowest bid, while doing professional work and business. Our home looks great and was ready in time for new renters! We were not charged for work that I had requested in the bid (additional sheeting) that was not actually needed once the old shingles were ripped off and we had a good look at the condition of the existing sheeting. I would certainly recommend this company to anyone.

I first called United Roofing Solutions in early October. I agreed to terms of service for removing moss from our roof, clean gutters and install 2 4" flappers for our bathroom vents on October 16th. I called around the 4th of November for a guesstimate for service completion. I was told weather was holding service back and it might be two more weeks. First attempt for service was impromptu on November 20th. I agree it was quite cold in late November and attempting a roof clean in 34 degree weather at 6pm isn't a good idea. However, the crew was good enough to begin installation of the roof flappers. Two detached vent tubes in attic, check. Two nails through roof, check. Flapper installation, no. Nothing leaked and we stopped using our bathroom vents. I was contacted on December 13th to complete service on December 16th in the AM. The next crew arrived promptly at 8 AM and got to work. By 11am the roof was clean, gutters were clean inside and out, and both roof flappers were completed. I agree that I let the moss go far too long on our roof, however the job is done and our composite roof is in much better shape. The new flappers work great. No more steam in our bathrooms! I question the amount of time it took to complete service and would drop the grade for this and this alone (Responsiveness and Punctuality). I would recommend United Roofing with the caveat a smaller job may take time to complete.

My only negative comment is the length of time before we were scheduled (about 5 weeks) However, they were up front about this. The guys were very professional. They arrived just before dark on their scheduled day, and did not finish the job. Before they left they told me they would be back the following morning. They did, and finished the job.

As soon as I'd decided on their company (which was several months later) they scheduled and did the repair. I hardly know that they had been there except that the skylight was clean and did not leak anymore. It's been almost 3 months since and there have been some really hard rains and winds--no problems. Price was a little high but think was probably fair. Very satisfied.

After striking out with two other contractors who didn't even show up for their appointments to bid, I decided to try Angie's List. After reading the reviews, I chose United Roofing Solutions. Contractor Derrick Presley was punctual for the initial appointment to inspect my roof and to make a bid. I was very impressed by his professionalism and felt confident that his company would do a good job. That turned out to be the case. The work was done as promised, and I am very pleased with the results. Neighbors have commented on the beautiful new roof. As for cleanup, there was no trace on the ground that such a major project had been undertaken. When I went to United Roofing Solutions' office to pay, I was impressed by what I saw: a well-organized, neat office with everything in its place, including color-coded folders with the addresses of jobs done or to be done. The staff there was also responsive, knowledgeable and professional.

My wife and I needed a new roof for our house and called many roofing companies in the Olympia area for estimates.? United Roofing Solutions had one of the lowest bids, yet also had many quality reviews, so we decided to go with them.? They scheduled us for the job about 3 weeks out, but due to numerous early fall rain events, they were backed up and couldn't get to our home for about 4+ weeks.? They contacted us 1 day before they started and a crew of six showed up at 8 am the next day.? We were very impressed with their professionalism, efficiency, speed, and quality of work.? The crew worked that first day from 8 am to almost 7 pm with only one break!? Our roof has some intricate angles and a garage that encompasses over 2,000 square feet of area.? As a result, they were not able to finish in one day and very apologetically said they would need to come back the next day for a couple of hours to finish up.? They arrived at 8 am the next day and in about 2 hours four workers finished the rest of the roofing and cleaned everything to my satisfaction.? My wife and I are very pleased with our new roof and highly recommend United Roofing Solutions. In addition, we also worked with their billing department to pay about 3/4 of the invoice at completion with the balance to be paid in monthly payments.? We really are pleased with our experience!?

I had a few shingles that needed to be replaced. The job was performed well, the quality was good, and they were punctual. The total time spent on the repair was approx. 15 minutes total. They also left 1 ea bundle of shingles. I thought $400.00 to replace 4 ea shingles, (approx 100.00 a shingle) extremely excessive. I would have to think twice about using them again, because of the cost.

We've had a lot of work done on our home that we are currently renovating and the roof is the only contracted job that we've had any issue with at all. The seller of the house hired United to recover the flat roof as part of our purchase agreement. We assumed they would have gotten recommendations from our neighbors (who also have flat roofs and have not had any issues with their roofreplacements and leaking, but this was not the case as our seller was out of town). When the rain started in October, so did the leaks. We had to call United back on 3-4 different occasions to fix more than four leaks. During one of the 'fixes' they put nails through our wood ceilings and when we called them back to fix it, they acted quite put out. We continue to have issues with leaks in the eaves but have decided to no longer deal with United at all and to instead hire another company to redo the roof completely. Such a frustrating experience. UPDATE: The parties have satisfactorily resolved the dispute as of November 2016.

All contact was courteous and on time. All questions were answered promptly. Estimates were reasonable. Scheduling was as speedy as the weather could have allowed. Materials were as advertised and the work that was done was as promised. Amount of the invoice was as agreed and the work was done very quickly with minimal impact on our lives and schedules. I would use these folks again and would recommend them to friends.