The Roof Doctor

"Great service! Recommend Ken Slater Roofing "

After assessing the problem, they completed a repair at no cost, removed from our roof the tarp and bricks that we had used to hold the tarp in place, folded the tarp, and neatly stacked the bricks on our patio. Great customer service!

Great. Roof Doctor was courteous, friendly, their price was very competitive (no my lowest estimate), but all things considered I think they were the best value. They told me I would be out 6 to 8 weeks and they were exactly right. Which was ok, because it was summer. They removed 3 layers of old shingles, re-did the roof and all vents, etc. in one day! Amazing. Also offered a 0% financing.

When we had our chimney/ flue removed due to dry rot, a poor job was done repairing the nearby roof. The Roof Doctor did quality work repairing the roof with a great aesthetic result. After a young painting contractor nailed a cleat through our 50 year roof, we again called on the Roof Doctor to repair the damage, and again an excellent repair resulted.

The Roof Doctor put in the new skylights and that was in May. They do an excellent job. One was starting to leak and the other one was probably a close second so we had them both replaced. They did a great job.

Tara came out and provided me with a written estimate first, complete with a portfolio showing the colors and what the tiles would look like. She gave me a senior discount when I asked for it. She advised they give 1 day notice to do the roof but she provided me more than 1 day when I told her I had a schedule to work around, so that was great. It rained on the day we set it for, but the crew came anyway in an attempt to try get it done if the showers stopped (welcome to Washington), but they did have to reschedule. When they came out a few days later, they arrived promptly at 7:30 am and were DONE by 3:30pm. The crew was all work, the crew leader answered a couple of questions and was very pleasant, and they cleaned everything up afterward. They were fast and professional. The crew and Tara were all pleasant to work with. Tara answered each time I called and later she was prompt to send out a man for correction to a raised area. He was pleasant too! This is a great company and I would use them again. I would also refer friends to them. *Note* This Roof Doctor is the Olympia location, PO Box 2257, Olympia, WA 98507. Ph. 360-352-1294 . I'm writing this into my review so there is no confusion with the other locations; there are several.

Roof was leaking at a transition point in the roof. Roof Doctor took off old shingles, fixed base of roof and replaced shingles. All was done in a timely manner, good explanations of problem and solution.

After obtaining 2 estimates from roofing contractors, I contacted the Roof Doctor because I wanted at least 3 bids. I ultimately selected the Roof Doctor because it was the lowest bid by $200.00, and it had high Angie’s List ratings. I signed the Acceptance of Proposal on 09/30/2014 and was told that it may be several weeks before the work was completed. I told the representative that was fine and that my only request was the work NOT be done while it was raining because I didn’t want anyone slipping and getting hurt while working on my roof. The Roof Doctor called me 11/03/2014 and said my roof would be replaced on 11/05/2014. I asked if the 11/05/2014 forecast called for rain and was told there was a chance of rain expected in the late afternoon and the work that needed to be done would be completed by the afternoon. On 11/05/2014, I went to work and came home at noon to check on my roof. When I walked out of my office, it was raining. There were puddles on the ground so it had rained enough for water to accumulate. I walked to my vehicle and called the Roof Doctor. The Roof Doctor representative told me that it wasn’t raining hard enough for me to get wet. I informed him that I had just walked to my vehicle in the rain and I was indeed wet. He then acknowledged that it was now raining hard enough for me to get wet but I had nothing to worry about because he’d been out to my house a couple of times that morning and everything was fine. I drove home and asked the roofers if they’d been working in the rain long. One of the roofers said it had been raining off and on all morning (which I verified on the Weather Channel website). I realize it’s difficult to find a day in which it doesn’t rain in the Pacific Northwest but I wasn’t pressuring the Roof Doctor to complete the work and the forecast for 11/07/2014 (2 days after my roof was replaced) was 0% chance of rain. I had already waited 36 days since I signed the Acceptance of Proposal and I would have gladly waited another 2 days. (I would have gladly waited another 30 days for that matter because I didn't want my roof replaced when it was raining.) The Roof Doctor could have respected my request to replace my roof when it wasn’t raining by simply waiting 2 more days. Instead, they disregarded my one and only request, tried to tell me it wasn’t raining hard enough for me to get wet, when in fact it was raining hard enough for me to get wet, and it had been raining off and on all morning. I emailed the Roof Doctor on 11/06/2014 and notified them that performing work on my roof in the rain, after I said I didn’t want it done in the rain, tells me my preference for the way work is completed on my house is irrelevant to them. I also informed the Roof Doctor that had I known they considered my preference about the way work is completed on my home irrelevant, I wouldn’t have committed to paying over $7000.00 for them to replace my roof. The Roof Doctor didn’t respond which confirmed they don’t care about the way I’d like work completed on my house. If you have an interest in the way work is performed on your home, I recommend paying an additional $200.00 and selecting a different roof company.

We chose them because of the competitive bids and recommendations. I would probably rate them a B overall. They should focus on the roofing and not on the overall work site cleanliness.

Fantastic job, crew and service. The owners were responsive and prompt with the bid process as well as scheduling the job and completing it. The bid was fair and very competitive, and their reputation was the deciding factor for us. They offered 4 years 0% financing something their competition was not able to do. Re-roof of steep sloped lake house, including removing 2 old skylights, replacing some damaged sheething around the chimney and then re-roofing the entire thing and the giant attached carport. Crew was on time, worked hard to get it done and cleaned up 100% of any construction debris, you'd never know they'd been here except there is a brand new roof.

All went well. I would recommend Roof Doctor to family/friends.

They did a great job. I would use them again. I recommend them to others.

We were happy with the company and the service. The roof looks good and doesn't leak. Following a few rain/wind events everything is good. The original bid was under $10,000. With redoing sections of sheeting, and replacing a custom skylight, total cost was $12,000. The crew was punctual, worked quickly. Got the job done in 1.5 days. Their clean up was thorough. We did have to wait about 2 weeks for the custom skylight to be ready (a delay caused by that company), but the crew put in on as soon as it became available.

They called at 6:15 am to schedule the day of the work which was early, they showed up at 7 am and finished by 3pm. They cleaned up the debris to my satisfaction, just missing a few pieces of tar paper. They removed some plywood to look at the structure supporting a gable as we had agreed on at the time of the estimate. The crew stopped dropping the shingles onto the roof after I told them my pictures were shifting on the walls and I was worried that the pictures might be knocked free. So far the roof is shedding rain. They subcontracted to replace my front gutters which are now draining properly. They made a follow up visit to be sure that all was done to my satisfaction. So far so good, a roof needs some time to be sure it is functioning properly.

I was not at home when Roof Doctor employee cleaned my gutter and perform moss prevention maintenance on my roof. I initially gave them the benefit of the doubt that those services were done. However, a few weeks later I received an invoice just for moss prevention. I thought that I should have been billed for gutter cleaning as well. I called Roof Doctor billing person, and she told me that I did not tell them that I wanted to have gutters cleaning as well. I had a copy of my job request which clearly stated that I wanted gutter cleaning as well. A couple hours later, I received a call from the same person telling me that yes, the gutters were cleaned. She also told that she would bill me for the gutter cleaning. So I asked her if I could get some sort of discount for being honest by asking why I wasn't charged for gutter cleaning, and she said no. I thought, OK, that's not good. If I run a business, i would definitely reward my customer with a discount (or future discount) if he/she is being honest. A few months later, one of my gutters drain was clogged, and I had to clear it out myself. This actually made me question whether Roof Doctor actually cleaned my gutters or not.

They were always on time and if they had a problem they dealt with it immediately. They were great. Customer satisfaction obviously means a lot to them. Tara helped me with scheduling and with all communications concerning the project.

They had it done and cleaned up in one day.

They arrived on time, did the work, cleaned up after them selves ... no problems. This is about the third time I have used them, and have always been pleased with their work.

The whole process went very well and everyone at the Roof Doctor was very helpful and courtious nd polite. I would not hesitate on asking the Roof Doctor to do the entire roof when time comes to replace it.

From start to finish, an excellent experience. These guys are not the cheapest in town, but they make up for it with a 30 year warranty on both materials and workmanship. Of course a warranty is only good as long as the company is in business. Roof Doctor is family owned since 1959 and going strong. Our house was not an easy job with difficult access, a very steep roof pitch, and a site that wasn't level. They showed up early with a big crew. They were well organized, professional, and work hard. Although no promises were made, they finished the job, including cleanup, in one very long day!

It went like clockwork. They were very professional. There was a question on the porch, and they took care of that. They actually put gutters along the back of the porch. They went above and beyond.

Promptly responded to an initial request for an estimate. Inspection of the roof to assess condition and damage was done prior to providing an estimate, which was very competitive. We had the work done several months later, as we had to arrange financing. Original estimate was honored. Work was promptly scheduled, and the crew showed up at the time promised. The person responsible for the estimate was also onsite at the beginning of the work. The crew worked quickly and efficiently. The roof looks great, and no leaks have been found (after monsoon-like rains recently). Highly recommend The Roof Doctor.

Showed up very promptly and were courteous and cheerful. Scheduled job at a reasonable time. Did great work. Highly recommended.

estimator arrived on time, very courteous, gave estimate quickly, crew arrived on time, they worked very fast and did a fine job, they cleaned up after the job very well, I am very picky and had no cause to complain. They replaced rotten plywood sheets and cut the bad parts out and reused the good to save me money,

Good work. Good information from technician.