Southgate Fencing Inc

At first a younger team came out and did an ok job (straight, plumb) but trim pieces on one side and a gate were less than acceptable. After a call back, repairs were scheduled and a more experienced worker came out and did the top notch job I expected from just a well respected company.

Very good. Ed gave us a quote. We scheduled the work. They tore down and took away the old fencing and installed new posts on one day. They came back and installed the fence 10 days later. It looks great.

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Ed met us onsite at our rental house and gave us a quote. He was on time and we thought the quote was fair. We agreed on the work. He had the job done within a week and it looks great. We had a similar job done on the fence at our residence a couple of years ago and wish we had used Southgate! We would definitely use them again.

I wasn't going to review this company but Angie's List keeps sending me emails asking for a review so here it is. I'll start with the good- I needed an 8 ft section of chain link fence repaired. This fence is 4 ft high and all of the posts, poles and hardware were still there. The guys who showed up did not arrive during the expected time and left without telling me they were done BUT they were professional and courteous and they worked fast so they are on the good list. The quality of the work was absolutely stellar. They did a fantastic job and it was actually better than I expected and it was better than it was before. The price was so good that I couldn't refuse, even though I almost did. That part comes next. Now for the bad- For starters it took an EXTREME amount of time to get someone to actually do the job. They had no problem sending me an invoice requesting down payment and as a show of faith I paid in full. They cashed my check and the calendar days (and weeks) just kept rolling and rolling without any contact. But that is NOTHING compared to their customer service. Everything bad about this company falls on the shoulders of Ed Vatne. This is their Sales & Service guy and, shockingly, their Assistant Operations Manager. How this guy is allowed to interact with potential customers is nothing short of astounding. He comes out and he's really nice while he's on my porch. Then I show him the job. And his demeanor changes. I could actually watch his facial expression and body language change as he realizes that the job is small (translation-commission is small). He is exasperated as he takes his measurements and is very condescending towards me the whole time. If you've ever heard an adult speak to a 5 year old child when they've been acting out, that's exactly how he talked to me. Using that tone and asking me the same questions over and over about "is someone going to be here?" and then "are you sure someone will be here?" and then the hard, deliberately loud sighing. Like his day was ruined by having to deal with the inconvenience of me and my little task. I'm not making this up. I'm not misreading things here. This actually happened. It's like he forgot that the internet exists and people post reviews on it. I would never use this company again but if anyone does, ask that a different salesman come to the job site. Dear Mr Vatne, I am a 43 year old war veteran not a spoiled little boy. I did not appreciate your attitude when you came to bid on the work I needed. My fence was damaged and needed repair. According to Angie's List that is something your company does. I know the dollar value of the job was low but what's the value of a good review to you? Can you put a price on that? How many potential customers will read my review and base their decision on it. Not every job will be a million bucks Ed. Sometimes you have to take care of the little guy. You did not take care of me. Not just that day, but from beginning to end. 6 months later and I'm still frustrated by your lack of professionalism that day. I hope you can change. Sincerely, Mr Centoni

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pretty good. Good quality fence build with good materials. Good attention to detail. Friendly and courteous workers all around.

The first visit for the job estimate was at the time scheduled and completed quickly. I described the dimensions and location of the gate, etc. After the initial visit I received the bid in a couple of days and I was happy with the price. The first day of the job the crew set the fence posts. After a couple days (for setting up the concrete) the crew returned to begin construction of the fence. It was basically done in two days and was exactly what I had asked for. The crew was friendly and quite effective workers. I was pleased with the quality of the materials as well as the installation job. I would definitely use Southgate again and recommend them to others. I'd also like to say the office staff I dealt with were very professional and good communicators which is very important in any business.

I told Southgate that I was sorry the men did not announce their leaving so I could go see their work and know it was complete.

Do to living in a different County, they kept us informed as to what they were doing all the time. The Fence looks great and is very well built. They did a very good clean-up. Including ensuring there were no stray nails or screws in the area, which is very important.

There was some miscommunication as to what I wanted... and the fence didn't go back as it was before, in terms of varying heights, but it's a nice fence. I especially like the gate, compared to the one they replaced. One of the fence builders wasn't very approachable. I wasn't happy about excess dirt being dumped behind the trees in my landscaped yard (without consulting me.. they just did it, and I found the mounds of dirt later). I had to clean that up and rebark the area. Dan, who came out to do the original bid, made sure everything was acceptable, in the end. I appreciated that. He gets an A in professionalism.

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They built the new fence and gates from scratch and their work was good. There was some mis-communication about exactly what was wanted, but they did get it right in the end.

It was awesome. They did a really good job. They have really good customer service. They came out right away. They were nice and really polite. I had 3 bids and they were in the middle kind of higher end of cost but they did a good job. There were a lot of other fences connected to my fence and they actually put up an extra post that I didn't think they were going to put up. The price was okay for the service that they did.

They kept their appointment. I felt the bid ($3,600) was a little high. I am getting a second quote.

The price was reasonable. The installation was professional.

Southgate was very professional and worked with us to answer our outstanding questions. They coordinated for utility locates and had separate crews do the posts and the remaining. I was at first hesitant to use a larger contractor fearing that I'd be a number, but that was not the case. Their experience and size was a plus and made it extremely easy.

We prepped the area as well as we could, and they had no trouble custoomizing the fence to the issues in our yard. I'd definitely recommend them.

We removed the old fence ourselves to save a little money. Their Sales & Service Mgr, Dan Vatne, came out to give us an estimate and go over what we wanted. We got 3 other quotes, 2 were $1,000 higher and 1 was close to Southgate's. We have 2 dogs and Dan offered the option of 8 gauge material instead of 9 gauge that the others offered but he was still low bidder. Extremely pleased with the heavier wire and sturdiness of the fence. They did everything they said they would for us. We made a temporary fence for our dogs and they got the posts in and gates made, fence was up in a week. They asked that someone be home the first day so we could be sure we were on the same page. They really wanted to get it right for us. Their crew was awesome, polite and cleaned up everything after the job. They also called utility and phone companies for wire locates. They did a great job and I'll get them back when I do the back yard.