PACIFIC HOME IMPROVEMENT NW

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After I requested the estimate, I received courteous phone calls to set up an appointment. It was easy to setup an appointment that fit my requirement for a later afternoon meeting. Discussion of the project at the initial meeting answered all my questions as to experience level of the team, the window product, how the windows would be removed and installed, lead time required and that they could frame an exterior frame as I wanted. After comparing four estimates, I selected Pacific Home Improvement based on years of experience, detailed explanation of the process, licensed/insured/bonded, and competitive price. As far as price goes, I would NOT call Sears again for anything home related since they were about double other reasonable estimates. I placed a 50% deposit for the windows via credit card. Several weeks later the windows were in and we scheduled the work with the renters. The install looks fantastic. I can’t imagine having a better install over what I got. It’s very precise and clean inside and out. Overall the install is perfect and the renters are totally happy. I paid the balance on my credit card. Super easy to do business with this team. I anticipate using them again for other projects.

The work turned out very well. The two head guys for the company were the ones who came out and did the work. They were pretty fast and did one floor one day and the other floor the next day. They finished the rest on the third day. They were very quick. I liked the windows and I liked the estimate. I just liked dealing with them. They gave me a bid for a new deck which was great. I liked everything that they did and they did more than I expected it to be. The material that they used was excellent and the quality of the product was good. I was discouraged when I received in the mail a lien on my property. I would have used them again possibly. But, at this point of time, I am just trying to get things set right.

Excellent

They showed up on time as usual. There were different installers this time. The workmanship was not done as nicely as previously but when I mentioned it to Chris (one of the owners) he immediately had the issued resolved. They are a very professional and nice company to work with. This is the second time we have used them. I will use them again this summer to replace two more windows. The windows they use are exceptional and of highest quality. For the quality windows you receive, the price is fair.

It went very well. They were extremely responsive to us at all stages and kept every commitment. They were also significantly less expensive than others who had bid. We ended up spending about the same, but they upgraded us to a much better window with a much better guarantee. We are very pleased! Thanks Angie's List. My membership fee was returned many times over to me in this one project.

The price was good. We had a bad experience with another provider, so we were so much happier with Pacific Home Improvement. They came to give an estimate and were very honest. They did not try to sell us windows that were more expensive because we did not need them. They did the work, and everything was fine. I would use them again in the future and would recommend them to others.

Excellent! Perry diagnosed the problem right away (we had already had other contractors out to "work" on the problem but they didn't solve it). Had 2 guys, who were very polite and professional, out to complete the work in one day. The guys showed up early(good), got to work, cleaned up and moved out.

Very please. Very pleasant and professional experience.