Olympia Fireplace & Spa

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Very nice staff and on time.

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Excellent process. Recommend bringing pictures of your project and measurements of the space. It will also be helpful to know the exact size of your room to aide in the size of the unit you want to purchase. Very punctual. Installation can be backed up for a few weeks so rec. planning accordingly.

Staff was very helpful on salesroom floor. Staff that came to home to measure/inspect was very helpful. Installer was professional. I enjoy my gas insert nearly every winter day. The ambiance is stunning...and warm!

These guys were great. I did three estimates before selecting them. They installed a and quot;Heat and Gloand quot; gas insert, desposed of a wood burning stove that gave us a $750 rebate from PSE, which brought the cost down closer to $2000. They also were able to direct us to get a $250 PSE rebate for installing a new gas appliance. Professional, curtious, and quick. They are the best in the Olympia area.

Work met expectations

We have an older gas fireplace (circa 2000). I saw that Olympia Fireplace and Spa had better reviews here than other places around town. I called and told them that our gas fireplace wasn't working. I thought the pilot ignition was broken and/or the gas had stopped flowing. Neither of which I felt comfortable tackling myself. I had to provide the model so they could be sure it was one they could service. I thought that was a great benefit. As opposed to sending someone out to discover whether they could or could not service my fireplace, they checked ahead of time. When the service technician arrived on the appointed day and time, he checked all the connections and cleaned it thoroughly. The gas line was clogged with dirt and dust. After cleaning it, the fireplace was working great. That was it. It took about an hour.

Overal,l the service from Olympia Fireplace was a good experience.

Each project I have done with them has been professional and seamless. Would recommend them to friends and family Will use them in the future to switch an existing wood burning fireplace to a gas fireplace

They were great on the phone and described exactly how the service would go. The service man was excellent at his work, on time, very knowledgeable and pleasant. He described what he was doing and why. He kept the work area clean from start to finish. He did not try to sell me anything that I did not need and the price was very good. I am seldom pleased with the service I get and this is the first time I tried anyone on Angies List. If they are all this good, then Angies List is a great value. I am very-very pleased.

The technician, Todd Bunce, was superb. He arrived on time, with all the preordered parts. On the first gas double-sided fireplace, he cleaned it, then installed a new blower, thermostat, rheostat and set up a new remote for this system. After installing the system, he tested it and it kept tripping the circuit breaker. He went into his detective mode and one by one tested each part. He finally found that the brand new, out-of-the box fan control had been miswired at the factory with the black and white wires wired together creating a short circuit. He rewired this control and the system worked perfectly. He then went to each of the other two gas fireplaces, cleaned them, bled the lines (they had been off for most of a year), and got each of them to work perfectly. I was thrilled with the quality of the service and the dedication (detective skills) of Todd. He was personable, thorough, and outstandingly professional. I'd also like to add that my son (not an Angie's list member but I keep trying) also used this company about 4-5 years ago (different technician) and was also very pleased and recommended them to me. He'll be back next year for sure to get these three gas fireplaces up and running.

They were here when they said they would be here. They did the job well. We did not have any problem with them.