Northwest Hearth & Home

(I think his name was) Bill had me believing it was a much bigger job than it turned out to be when I had the work done by someone else. It cost me $500 total for the re-install to be done by another professional.

We were once again so happy with their selection and service. I was expecting to pay so much more, since I had been told to expect to pay a lot for an outdoor kitchen by our friends. Not so! They have an amazing modular barbecue island system that saved us literally thousands of dollars! They helped us to configure the components that would just about perfectly fill in an otherwise unused area of our patio, and they filled in the rest to make it all blend together and used cultured stone to blend in all the pieces so you'd never know it was a modular system. The only downside was that we had to wait a while for the grill and the components to arrive, as they were special orders. Part of it was probably our fault that we didn't order everything until mid-summer and we were worried summer would be over before we could enjoy it - but doesn't look like that will be the case this summer. It's all in now and looks absolutely gorgeous - well worth the wait! It was so nice to be able to work with one company who could not only provide the barbecue we wanted, but all of the built-in components and finish it off with stone that matches our house. We couldn't be more pleased with the final result. Not only do we appreciate their professionalism, but their skill level. We found them really enjoyable to work with. They don't expect you to know everything, but pay attention to what you want and make it happen.

NW Hand H charged a $75 fee to hook up the gas during their gas fireplace installation, so "free" was a bait and switch. We had to move the gas line for the fireplace, which we had a plumbing company do before the install. After the install, we detected a faint gas smell. After 3 days, we called NW Hand H and asked them to come by and check their work. The owner insisted that there was nothing wrong with his installation and through some phone tag and negotiation he finally agreed to come out and look at the fireplace. He ran over our fence with his truck - while showing my husband that it wasn't broken, he snapped the 4x4 post. Then said he would only pay up to $100 for the fix. He ran in, sniffed around, then cussed my husband out on our front lawn saying again that there was nothing wrong and telling my husband to NEVER step foot in his store again. He left - it was over in a matter of minutes. We called the gas company for a next day inspection. They found a slow gas leak where the fireplace hooked into the gas line. We honestly have no idea if this was from the plumber or the fireplace company. The plumber company reimbursed us for the service anyways. We have not yet contacted NW Hand H for our fence replacement.

They were a great company. This was the first time we used them. They were great. I didn't have any dislikes at all. There have been no issues since the service was provided. The price was reasonable, we were satisfied with it.

Northwest Hearth and Home recently installed a gas insert in our home. We have an odd fireplace that didn't quite work with most gas inserts and we were told by other fireplace stores that what we wanted couldn't be done. On a whim, we decided to stop into Northwest Hearth and Home and have a look at their options. We are so pleased that we did! After speaking with the sales staff and describing our situation, it was determined that it would be best to have their installation expert come to our house to perform an on-site consultation. They said there was a $125 charge for this service, but that it would apply to our purchase price. At first, we were concerned by the risk that nothing would work, but they seemed so knowledgeable and helpful that we decided to go ahead with it - and we are so glad we did! Their expert (and owner, I think), Dave, arrived at our home the following Saturday morning and looked at our fireplace. He was not at all deterred by the unusual fireplace and said that he could have a custom surround made to fit within the opening. We explained to him that we have a set budget that we did not want to exceed and that we were concerned that customizing it would cost too much - we are those with champagne taste on a beer budget. He said he would look into the options and get back with us. True to his word, he contacted us and told us that he might have a solution for us. Rather than a custom surround provided by the manufacturer, he offered a less expensive alternative that involved additional work on his part so that the surround would be the proper fit. In addition, he said that they wanted to do everything they could to accommodate our budget, and offered to upgrade us at no charge to the deluxe model that came with a snazzy remote control (as this was a feature we really wanted, but it would make us go over budget). When the time came to install the insert, the crew arrived just when they said they would and worked very efficiently and cleanly. The custom panels that Dave had made were the perfect size for our fireplace and we are so pleased with how they look - even better than we imagined. We are so glad that we didn't listen to the other fireplace stores and their dismissive comments that we were out of luck (probably because they didn't have the product, knowledge or experience) and decided to try Northwest Hearth and Home. Our experience with Northwest Hearth and Home was quite a pleasant one and we would gladly recommend them to others. From our initial visit to their showroom to final installation, we found them to be not only professional, but very friendly and accommodating to our needs and requests. They clearly have a lot of experience and are willing to think outside the box to help meet the needs/desires of their customers. Thank you.

The installation was very impressive. They were there on time( I live about 100 miles away from the showroom). From the very beginning I noticed the efficiency and respect they had for my home( Like putting down cardboard to not get the carpet dirty, vacuuming the work area). I was very impressed with the installation, efficiency, and the willingness to take the time to answer all my questions kindly before they left. Thanks N.W. Hearth and Home

The entire process was completed quickly and on time. They cleaned up very nicely after the work was complete. No complaints.

They were happy to sell to us. Paid in full with cash. They came and installed it. It was put in wrong, cause when you started the fireplace it would make a huge boom. And with in a couple of days the glass turned black. It was suppose to be clean all the time. They said it was a top of the line fireplace. Not so much. We paid a lot for it and it never worked. I called for a service call and they said they would come down when we called to service it. When I did it they said they wouldn't be in our area for about 6 months. So we waited and it was a no show. Called again and they gave me another 6 months. They just would not come and fix it. Then it got to where you were sent to their voice mail. And still no responce. So we were never able to use the fireplace that we paid $3500.00 for. I reported them to the Better Business Bureau. And discovered they had lots of complaints on them. Run as fast as you can. Had to have another company come out and remove it and we had to pay for another fireplace to replace it. Not a happy costomer!

Northwest Hearth and Home was to install a fireplace insert in the living room and a gas fireplace and replace the brickwork in the family room. The instillation of the fireplace insert was issue free. When he installed the fireplace in the family room he then notified us that he would not do the brick work masonary as agreed upon in the writen estimate. He said his reason is that it would take to long and he could make more money installing fireplaces. This was despite previously providing a written estimate to do the work. He left us with the fireplace framed in and we then had to go out and find a mason to finish the job. The fireplace needed adjusting once bricked in to keep the pilot light from blowing out. Northwest Hearth and Home refused to return to adjust the fireplace and I had to call anothe fireplace shop in Tacoma.

We are very satisfied with both the wood stove and the electric fireplaces.