JEFF'S PLUMBING REPAIR

He never showed-up or called on the agreed upon day of service. Made numerous calls to get the repair work scheduled and then when it was finally scheduled, he didn't show up.

Excellent. He had to remove and replace with a pan in a very small space.

Very well.

Jeff didn't return my call in a professional manner. He called me back 7 days later....really?

I called to hire Jeff to install a warranty part sent by the manufacturer for a hot water heater. The call and repair went very smoothly. Jeff was great. The problem began after the work was done. I was required by the manufacturer, to get reimbursed for the repair, to submit the invoice and a W9 from the licensed plumber. Jeff didn't have an invoice or his tax id with him but still wanted paid. I, against my better judgement, agreed to pay him. He told me he would mail an invoice and include his tax id number. I waited a week without receiving it and finally had to call him. A few days later I received the invoice but no tax id number. I have called three more times since November 12th without any response. So basically his refusal to give me his tax id number has put me in the position of not being able to be reimbursed for the warranty work from the manufacturer. I think this is very unprofessional and I would not recommend him to anyone I know.

I called Jeff on Monday and left a message. He did not call back. I called again on Thursday and got him on the phone. I explained the job and he said he would do it at 9 AM the following Monday and it would only take a couple of hours. So I took Monday morning off from work and waited for Jeff to arrive. By 9:30 he still had not arrived so I called. He had absolutely no memory of the job or of even talking to me on Thursday. I don't mean he just forgot, he did not even remember the conversation! He then told me that he had another job to do but he would run over, "in a few minutes" and at least take a look at it. By 1:30 he still had not shown up so I called his cell and left a message. By 4:00 I had heard nothing. I had now missed an entire day of work for no reason. A complete waste of my time and impact to my employer. Needless to say, I called back and left another message telling him not to bother calling me back. A definite "F" in my book.

I HAVE USED JEFF'S PLUMBING MANY TIMES IN THE PAST. HIS SERVICE AND EMPLOYEES ARE ALWAYS PUNCTUAL AND PROFESSIONAL. I WILL CONTINUE TO USE JEFF'S PLUMBING.