Brooks Plumbing Co

Well. They planned their work so we always had water each night. Very little inconvenience to us during the project.

We had a large number of family members inbound for Christmas when our new dishwasher stopped functioning. Though under warranty, we couldn't get the dealer's contracted plumbing company to come to the house until well after the holiday. I called Brooks, who worked us into the company's busy service schedule a few days prior to Christmas; however, the scheduler called to offer an earlier appointment when another customer canceled. Paul arrived, listened to our description of the trouble, inspected the dishwasher and correctly diagnosed the problem as a drain obstruction under the sink rather than the appliance next to it. He had a replacement hose in his truck, installed it and cleared the drain - saving us from about 10 days of hand washing a ton of dishes. He couldn't have been more courteous and professional while our guests began arriving. This was our second experience with Brooks and neither could have gone better. We have put Brooks at the top of our list of repair companies for future issues.

I was charged $422 for replacement of a hose bibb by Brooks Plumbing. This very high price was quoted to me by the technician who showed up to do the job, and it surprised me! The technician said "a hose bibb replacement is a fixed price of $388 plus tax whether it takes 1/2 hour or five hours to do". I previously did not get a quote from Brooks Plumbing as I only left a message on Brooks' voicemail regarding the nature of the job. No appointment was made, and the Brooks Plumbing technician showed up at my house on 8/17/15 unannounced. I was in a take it or leave it situation. I took it knowing that the price was at least $200 too much. I did not want to spend more time searching for another plumber. As I expected, the technician spent about one (1) hour to do the bibb replacement. Assuming the cost of the material is $60, the labor portion of the cost was $328. A labor cost of $328 per hour is outrageous! To get an idea of what the going " market price" is to replace a hose bibb, I called to get a quote from three (3) plumbing companies; two (2) from Angies List and one (1) from the local Lacey yellow pages. All quotes were from licensed, bonded plumbers. I found the average of the three price quotes was $170 including material; a $218 (128%) difference from Brooks Plumbing. My assumption I was overcharged $200 by Brooks was confirmed by my "market survey". Bottom line. For hose bibb replacements, Brooks Plumbing is grossly overpriced. i do not know if this "overpricing" situation applies to Brooks' other services. I'm assuming it does, and I will not use Brooks Plumbing again or recommend Brooks plumbing to my friends and neighbors in the Jubilee community in Lacey, Wa.

Our water heater was only providing about 10 gallons of hot water before it ran cold. Terry came out and checked the heating elements... both were working properly. He replaced the thermostat on one of them. About a week later, that thermostat failed. Terry came out on very short notice, removed the defective thermostat, replaced it and replaced the entire electrical lead wire at no additional cost. There have been no problems since. Brooks Plumbing always provides great service at reasonable prices.

I feel the that they provided great service overall...on time and completed the job in a timely mater. I think that he did quality work. The only complaint I have is that I believe that it was too costly. I did not do the homework and check around to see if I could get a better price...so I'm not really sure what the going rate is..just seemed over-priced to me

I would never use them again. They were very punctual, the person was very professional but to clear two drains, he charged me $400 and he wasn't even here in an hour. Everything else was nice but I thought $400 was really excessive. By the time he told me that price, he has already done the work so what was I going to do? I will tell no one to use them. It took him a week to get here.

Hot water pressure went way down. Good people, but I will get multiple bids next time.

The plumber was prompt and professional. Did a good job and left the area clean.

Finished replacing valve in garage - not leaking one. The drying company had torn out much of the sheet rock. Plumber look it over, had me turn the water on, and found the pinhole leak, and repaired it

I am a landlord that does not live in the same location as the house that needed plumbing, which makes it difficult to make arrangments. I called three plumbing companies Friday, and decieded to go with Brooks Plumbing due to the confidence and knowledge shown by the lady that answered the phone and the reviews on Angies list, they explained in detail their procedures and answered any questions I had, we scheduled a visit for that following Monday. Paul showed up on time, called me and told me that he would have to cut the ceiling drywall to find out where the leak was, once he found the source of the leak he called me back and told me what the problem was and what he would recommend to fix it and the cost. I asked him to fix the leak and he told me he would call me the following day and we could arrange payment. Bruce (my renter) called me once Paul left and told me what an amazing job he did, he was professional, very polite and answered all his questions as well. Paul called me the next morning and told me exactly what he did, recommended to leave the drywall off for a couple days to ensure there are no other leaks, gave me a name of a drywall company. I was very impressed with Paul, very knowledgeable, patient, polite and professional. I will keep him on speed dial for any other plumbing issues that may come along.

Expensive!! Pulled out big book of standard costs for various jobs and he told me the cost. I thought if I got another estimate they'd do the same so I went with it. Nothing was discussed about required permits. Found out later through a contractor and then my research that a permit WAS required to do this job. I pulled the permit and the job passed with no problems. Maybe if they had come out at night or weekend the price paid would be justified but I called on a Friday and they came out on Monday afternoon.

Paul was very careful and explained what he might be able to do to remove the remainder of the broken shower arm. If unable to do that he explained what the alternatives would be to complete the repair. Paul worked for quite a while to remove the pipe and installed an new metal shower arm. Very Professional! Very pleased with the work and really reduced my stress with the thoughts of what might of had to be done. Would definitely hire Brooks Plumbing again - and would ask for Paul to do the work!

They were good, they were on time, and the guy was pleasant; they got the work done pretty quickly.

Paul was on time and completed everything in one hour. The shower worked as advertised and he cleaned up after himself.

Brooks Plumbing has always served our plumbing needs since we moved here over 12 years ago. Their staff is professional, punctual and polite. I don't think they are the cheapest option out there, but we have only had 1 repair go bad and the owner came out, looked it over took responsibility for it and made it right. I can honestly say I highly recommend them.

Arrived on time, completed work as requested.

The toilet seal to the floor flange was rocking. Brooks plumber, Paul, was on time as scheduled. Paul removed the old toilet, found the problem, and left to get the required parts. He turned the water back on when he left (happy). Paul returned in about 45 min. with the new toilet and other supplies. Very pleased with the repair!

Original appointment was upgraded when a vacancy occurred. The craftsman was friendly, excellent personality and highly skilled evidently since everything he and quot;fixedand quot; was working well when he finished the job and is still performing as would be expected. The estimate given prior to commencing the job turned out to be less than one dollar of the actual amount paid.

Plumber showed up and told our renter (this is a rental house in the pacific northwest) to replace the leaking hose bib, would be about $450. The renter called us to see if we would authorize the work. After talking to the plumber, who was rude, arrogant, and totally clueless as to what we needed, he said the repair to the one hose bib would be approximately $450, and the other $325. A total of $775 dollars to replace two outside hose bibs, And that did not iclude any carpentry required to repair any inside walls he had to cut. We live in the NE, and we have learned by experience to have inside shutoffs for our exterior faucets. Since he was going to have to cut into the interior walls we asked if he could install a shutoff. He didnt even know what we were talking about and asked why we would want such a thing. I asked him what the charge for the call would be, and paid $65 to have someone try and rip me off. We had the hose bib reaired by another plumber for $75 later in the afternoon. Oh, and no walls or animals were harmed in the process. I would never use Brooks or call them again.

They were very professional and friendly. They were fast and thorough. They were good at what they did.

They were fine. They were pricey. The guy who came did good work. I would use them in the future.

Hey was good over all, but i will say he was slightly messy with the puddy. He did have to come back because the drain pipe started leaking where he connected it to the drain pipe. He did come right away.

Overall, this company failed in every category.

While removing the hose bib the copper line twisted off in the wall. The technician did warn me that this could happen, especially on a house over 40 years old. Luckily the inside wall was easy to access. He made a clean cut into the wall that was easy to patch. This is the first time I had to call a plumber since purchasing the house 2 ½ years ago. I will definitely use Brooks Plumbing in the future. They provided prompt, friendly and professional service.

They did excellent work! Price includes fixtures.