Black Hills, Inc. Home Services

Black Hills Sent a plumber within 24 hours Of my phone call. Tim Mason was polite and professional, and made sure that everything was taken care of in a timely manner. He went above and beyond to make sure that my repair was perfect.

OH. MY. GOSH. I don't think we've ever been dealt with by a customer with such professionalism, or a service tech with such proficiency and politeness. On top of that, the tech turned out to be an old acquaintance who knew me from thirteen years ago! SO cool! Nick did a fantastic job with our duct cleaning, and I do mean fantastic. He was exceedingly polite through and through, and it was a great experience. Black Hills themselves were very communicative, with great pricing, quick availability, and ease of communication throughout the process. They have a very polished intake, scheduling, and billing process which just blew me away. We're very grateful - we had a different vendor on the books and SO glad we cancelled and went with Black Hills. As a result, we'll also be going with them for their Comfort Pass monthly maintenance plan. Thank you Nick!!! Thank you Black Hills!!!

They did great. Good detail in the report.

It went very well. I have a old oil burning furnace that has been converted to gas burning. They fixed the issue for now. Educated me on what's going on with my heating issue. Recommended I look into a new total installation. I really appreciate the input of the technician. Very nice young man!

very well we have light in the kitchen now

We went with Black Hills because they were an approved contractor on Tacoma Power's website for eligibility for a $1000 rebate for a new heat pump installation, and we also had them install a new furnace. They were friendly enough when I called and were able to get us scheduled quickly. Two guys came for the install and worked all day to get it installed. We were initially impressed. System worked great. But after a couple of months, our smoke detectors randomly started going off one afternoon. I pulled down the one in our bedroom to get hit with a decent amount of water that had leaked from the attic, through the ceiling and into the smoke detector which is what caused it to go off. My neighbor was home and crawled up there to see if he could identify the problem while I called Black Hills to get someone out here. There was a pipe that was fully disconnected, lying on the floor of my attic with a water puddle in front of it. The technician came out - I told him what my neighbor saw. He went up there, came down and told me that pipe was essentially useless and that it was only for cleaning and maintenance, that it didn't need to be attached- and that he couldn't identify the problem but put a sensor down so if we experienced another leak our system would shut off and we could call them right away. We didn't turn the system on for a couple of days. On the third day, we turned on the A/C, and within 30 minutes our system shut off. So I called back and they sent another technician out. My husband went up into the attic, and saw that the pipe that the first technician told us was not necessary and didn't need to be connected to anything - had been GLUED onto where it was actually supposed to be, connecting it to the rest of the system. Odd, since he told me it was not necessary at all and that couldn't have been the cause of the leak. The second technician was wonderful, educational, helpful and he corrected the actual problem (so far anyways, it's been a couple of months with no issues). Furthermore - I had placed several calls and sent several emails to Black Hills to get the documentation needed to submit my rebate application to Tacoma Power. I usually did not receive a call or email back but if I was lucky enough to actually speak to someone, I was met with resistance saying they only submit paperwork for rebates for PSE. I was not asking them to submit my paperwork, only asking them to forward the necessary and required documentation, which I provided them in a very simple list form. A gal from Tacoma Power even sent a few emails on my behalf with an even more descriptive list of the required documentation. I finally spoke with a manager at Black Hills who told me he would make my paperwork for my rebate a priority. I never heard from him after that and I was never able to reach him again - either not getting emails back or being told he was unavailable every time I called. I was notified by Tacoma Power that my rebate application had been rejected because it was incomplete - so we lost the $1000 rebate which is quite a bit of money to us. Overall, I'm extremely disappointed in the service that we have received from Black Hills and I would not recommend them if you're looking for a company to be helpful, responsive and transparent.

Installation was great, company communicates well with each step

Everything went smoothly. He was here less than an hour and I no longer have a leak under the sink. Great job.

Travis was great! I called at 4 and he was here by 5:15 and was done before 6.

Paul Fratus did an excellent job. He was personable and professional, and he completed the work quickly while explaining clearly what he was doing.

The plumber was very professional and did quality work. I had a new quality faucet set and did not expect to pay of $800 to have it replaced. The response time and ability to do the job in a short time frame was helpful, however the cost seemed exceptionally high for less than 2 hours of work.

Everything was done well. The only problem was the unusually high cost. If I hadn't been 73 and somewhat disabled, I would have been able to do this myself, so it seems exorbitant to charge over $900.

We pay once a year for service checks that are done twice a year since Black Hills installed our furnace & A/C unit. We are very pleased with Black Hills and would recommend them.

Good experience. Company communicates well, technicians were on time, professional and personable. Cleaned up after themselves, double checked an labeled everything. Coat about $5700

Alex was very professional, knowledgeable, and made sure I understood everything during the service. He makes sure to stay as long as we have any questions.

The fellas were very friendly, very polite, very tidy, they were great.

Done quickly, cleanly and efficiently.

Jordan arrived on time and did a very thorough job cleaning both heads. Probably the best cleaning it has gotten since we purchased the system several years ago. He was very respectful and made sure to clean up behind himself.

Excellent. Tech was thorough and explained what he was doing. Cleaned up after the work and took care to respect my home.

I had a gas line installed for my new gas stove, Greg did an excellent job! On time, paid great attention to make sure my pets didn't get out and finished quickly.

knowledgeable technician who clearly explained our options. On time service.

It went flawless. I knew before booking appt that a few other things needed to be added to the routine maintenance inspection. Frankie was very professionalism and “dumbed it down” for me since I wasn’t sure of all the detailed technical verbiage. He was honest in telling me what could wait and what should be resolved at my earliest convenience. I was glad that he didn’t pressure any additional services in which most companies try to.

Due to social distancing, they supplied a new filter and I installed it, which was very simple.

Great. It had been a long time since these serves-es have been done. Ron did a fantastic job,

Very good,very professional and thorough