Black Hills, Inc. Home Services

They do good work. It's $199 for each home and that includes a discount if there are any repairs required. Their technicians are really clear. They answer all your questions and educate you on why they're doing what they're doing. Anyway, just in general, they seem to be thorough and willing to help you understand what they're doing. They're top of the line. The cost is okay, because there is a feeling of confidence, because once you're listed with them if you have a problem, they put you at the top of the list for a house call. It's really important. I don't know if anybody can do it for any less. Because I live way out of town, I really appreciate it. Their quality is immaculate.

The service was fine. The service of what they just did was free because it was included. There wasn’t really much to do. They just came out took a look and made sure that everything was working fine.

It turned out very well. I've been doing business with them for about 6 or 7 years. They're just very good. They always wear shoe covers whenever they're here. They're cordial. They seem to know what they're doing.

They were very good. They were very responsive. They put in the system and they serviced it.

It turned out very well. Their price is very reasonable. I can say that they do good work, they are honest, straightforward and thorough. I recently had so many contractors who had to do a lot of repair work. One was for the drywall and Blackhills made sure that all the vents and filters were cleaned. There were a lot of work being done in my house and much to my surprise there was a filter in my furnace that was not cleaned and which could have ruined my furnace but he picked up on it, pulled everything out and cleaned it very well. He made sure there was no residual drywall dust or anything inside. He caught one little item that looks broken and he got taken care of.

I was very specific in what I wanted. They did the work, but they were so insistent that more work be done. I was trying to tell them at that time, "Look, just please do what I ask you to do." It was one of the coupon things. "Just please do that and I will talk to Rick when he gets home. I'm aware of what you say there is a problem or a situation. Leave it at that." But they were so insistent on it. They came back to me and said, "Look, I'll call your husband and let me talk to him." I would not recommend them, just because they would not drop it. I talked to the owner of that company. I said, "Look, I appreciate that they came and did the work. I appreciate saying, 'Well, you really need to get this cleaned because if you don't this will happen.' I understand that. Thank you. I will take care of it." And that should have been the end of it. But he kept insisting and kept insisting. He would not drop it, absolutely not drop it. It just got to where I was helping them pack their van, just to get the hell out of my house. "Just go." So no, I wouldn't use them. I wouldn't use them again. But they cleaned what they were supposed to clean. But it was almost, I thought like a bait-and-switch. I would not use them, just for that reason. They did the work fine, but I would absolutely not use them again because of the service. They were responsive in coming out when they said they would, but they were insistent. I mean, overbearingly insistent on doing more. They wanted to do more and charge me more and insisted on doing more. They did not take my word that it was like, "Okay, enough. I heard you. It's not your problem. Thank you for telling me." And they just wouldn't stop.

It went fine. They're very professional. They're on time. They do quality service. They provide different options, I can sign up for maintenance packages and things for the next coming year. They're good about scheduling and calling in advance to schedule when they know my routine maintenance is coming up a couple of times a year. They have good followup.

They're wonderful. They're really good. They charged absolutely nothing for the last service because we have a contract with them. They were really good about the repair that was needed. They picked it up before we had a problem. So it was very good. They're very accommodating about trying to work around your schedule. They're actually not close by. So they really are great about servicing us. They also let you know when they're on the way, which I really like because we live on an island. So that's great and professional. I would highly recommend them because they're trustworthy and honest. They don't overcharge or anything. They have a good pricing.

They were thorough and it went fine.

Inspected and cleaned the A/C and furnace units. Discovered the filters were in upside down and disconnected from the main control board. They did a thorough cleaning and inspection of both units. The only part that need replacing was a capacitor on the A/C unit. Natt went out of this way to show me why the part need to be replaced. There is no doubt in my mind that they exceed my expectations, in both professionalism and price. For that reason I even joined their "Service Club Membership". I would definitely recommend them and plan on using them from now on!

My partner used them for multiple years. When we as a team observed obvious problems that any reputable company would have fixed, they basically said why don't you just cancel your service contract with us then? Which we did. They actually had a contract that meant they were going to take better than average care of us, but that did not happen. They told us they were not taking care of the propane generator side of their business anymore even though they installed it for us. They had a perfect opportunity to stand up and fix things for us, but chose to walk away and move on to their next customer apparently. They offered to do some additional work to the tune of $300 and when I did some checking I was able to have it done for $100. But that was after the fact after they basically had been fired where we said we would send a letter in canceling our silver program, which is some kind of benefit program and they oversell it and then under deliver. It is a special program that they charge you $200 or $300 a year for and it is sold like it is going to cover whatever they have installed from heat pumps to propane to whatever. Then when they are questioned they give you excuses. They were punctual, but in every other area they failed.

The provider did what was advertised. Very friendly and helpful.

Very professional and extremely quickly, especially for being requested during the summer hot months. I called their office on 8/1/2014, they were able to provide the estimate on 8/4/2014 and the install was completed on 8/8/2014- all services completed within 1 week of the initial phone call. Keith did an excellent survey of our house and recommended the best equipment at the best price. The tech crew arrived on time and completed the project ahead of schedule - they had estimated 1-1/2 days and were done in 1 day! By the time they had cleaned up and left, you would never have known they were even in the house!!

They kind of explained what they were doing, showed me the parts and the benefits of what they were doing. It took a little bit more time to explain what they were doing. I think the first time I contacted them, they didn't get back to me.

Tech was very knowledgeable and polite. Even though the furnace is over 20 years old, he just pointed out problems we might have in the future and didn't try and push anything on us. Very thorough.

Our intial contact with Blackhills was professional. James did the initial assessment with a great recommendation. Charles & Joe performed outstanding work and were very knowledgeable. The installation was faster than expected along with excellent workmanship. We are very pleased with our new furnace & heat pump. We could not find a better deal. The priceing was a bit much but the quality of work performed plus the caring attitude and thorough explanation of the system, warranties/guarantees; made the price well worth it. Thank you James, Charles & Joe for everything. Blackhills is a quality company and I would recommend them to anyone.

Team arrived on time and spent a little more than an hour, disassembling, inspecting & cleaning the heat exchanger/blower system and the outside condenser/fan unit. They identified a few issues that I'll have addressed under warranty, with the original installer. I used an Angie's List coupon offer for $111, this was at least $50 less than any other local company. The crew was very professional, polite and took time to ensure I knew the issues that were identified. At the end of the process, they did offer their maintenance service plan, but there was no "pressure sell". I did not purchase, this time, but it may be of value in the future.

They shut down the system, and sent someone out to give us information. There was no pressure to use them, but we had an urgency to get the system running due to a medical condition. They installed that Saturday. They came back again to double checked what they’d done, and even crawled under the house to check the other equipment. They went above and beyond.

Josh cleaned and tuned up furnaces at our home and at a rental house. This was not a slap dash job. He was extremely thorough and approached the job with the forensics knack of a Sherlock Holmes. He was very knowledgeable and explained everything in detail. Attention to detail and cleanliness were top notch. And Heather, the person who I spoke with to set up the appt., was great -- courteous and efficient. I would deal with them again without hesitation. Highly recommended.

Very well. I was totally satisfied. Very prompt appointment. They offer annual program for continued and timely annual tune up. Very reasonable. Tech was excellent.

This is a great company. Starting with the office who are so friendly and helpful. My technician came on time and was respectful of our house by wearing booties. He explained everything that he would be doing and showed me the parts and thoroughly explained what needed to be done. Once he was done, he kindly put everything back the way it originally was. I will be a repeat customer because of the excellent service I received.

Overall, it was a good experience. Technician identified the issue. Parts and labor will be covered by warranty. They will order the parts and fix the issue when parts arrive.

houseThe service tech was on time, on point, and conducted a very thorough/comprehensive inspection explaining as he went. He was very knowledgeable and did not hesitate sharing his expertise. I will absolutely utilize this company again. The tech explained a yearly inspection is good sound/preventative care for the device...thank you Blackhills Inc.

Overall this was a relatively painless experience. I look forward to many years of reliable service.

They were on time, professional and cleaned up after the installation. They explained what they were doing and what we should do with the new operation. We used them because they were recommended to us by our friends and we would re moment them to friends in the future.