American Maid Cleaning, LLC

We have used American Maid for years and are very happy. Things I like: -I love that a team of people come which makes the cleaning speedy and efficient. -They also use a checklist which ensures everything gets taken care of. -Our home is very clean afterwards but doesn't smell like a lysol bottle. -Flexible scheduling (we have them come twice monthly)

I highly recommend American Maid cleaning services. American Maid has been cleaning our home for the past couple of years. The cleaning teams are always reliable, friendly and thorough. They leave our house spotless. The office staff is flexible and is ready to accommodate any special requests. American Maid's transition to COVID-19 service couldn't have been easy, but it was seamless on our end. The cleaning teams take extra care to disinfect our home and protect our family. You will be happy working with American Maid.

Very trustworthy group and great attention to detail. Highly recommend for anyone looking for house cleaning service.

I have 8 indoor animals and leave my backdoor open so they can go out and potty while I'm at work. This let's a lot of dust in and I just can't keep up. They came in and in a matter of 2 hours got my house sparkling clean, including my walls and baseboards! I was so shocked! I had no idea that it was even possible to get my house that clean! Unfortunately I moved too far away for them to continue to clean for me but if it were possible, I would hire them in a heartbeat!

After several calls, I arranged for cleaning and prepaid for service over phone prior to meeting with anyone. This required a time consuming phone conversation about square foot of each room in house and other details. On the date planned, the company no-showed. Attempted to call, on 3 occasions was told I would get a call back during a certain window of time. Calls not returned. Emailed-finally received a call back and profuse seemingly sincere appology. My payment was refunded. Attempted to reschedule, however, once again failed to recieve a call back until 10 hours afer time promised. Would not use this service again.

We have been with American Maid for over 15 years. They are very responsible and trustworthy. We never have had a problem with things missing or not being cleaned properly. Their team of 3-4 come in and clean our entire 2400 sf home in an hour. The Team Leader is the same every time and she thoroughly inspects the quality of their work before leaving.

The team leader calls us first thing in the morning and lets us know the approx time of arrival. They come, I leave knowing things will be done correctly and when I get back the house is clean. Generally it is a team of 4. They are skilled, professional and smiling. I think they do a very good job --- one I have trouble doing myself---especially the floors, baseboards and shower. I appreciate their work, and the very nice people who come. I will continue to use with pleasure.

The service has always been done to our satisfaction and routinely exceed what we feel they will be able to complete. We would recommend them and plan to continue using them.

I was expecting visitors and needed to get what had turned into somewhat of a storage room turned back into a guest room, as well as some general cleaning. They cancelled the visit ahead when we were to discuss the details of the job. They arrived with 5 people, including one primary team leader but also another person who was a team leader. They set 2 people cleaning my kitchen who later also did the upstairs bathroom. They did a pretty superficial job of the cleaning I thought. The 2 team leaders and one other worked with me. The primary team leader started by dusting items in the guest room while the other 2 worked with me in creating space to move items from the guest room and taking things to the garbage trailer or bagging for donation. I don't understand the thinking behind dusting items which were perhaps going to move or be thrown. Not to mention that we were kicking up dust as we moved and sorted things in the room. I thought her plan and order of accomplishing it was very odd. She also worked very slowly. Eventually, I got upset because it appeared that they were not going to get the guest room cleaned. (I had back problems which is why I engaged them in the first place so continuing the cleaning at the pace required was not an option). The other team lead took over ( the primary was pretty much not engaging with or overseeing anyone else anyway) and pulled everyone into the guest room. This was too many people and there was alot of standing around which was of course a waste of my money. But I appreciated her concern about getting the job done and not leaving me with a partially done job and guests arriving. In the end, things got done but in a pretty superficial manner. I had intended to hire them on an on-going basis to clean, but changed my mind based on the work I had seen and the performance of the primary team lead who would be continuing. I did give the company feedback and they offered to come back and do some more, but I was going into some remodeling on the house in a couple of days so cleaning at that point would have been wasted. And the important thing to me when I engaged the company was that my house was clean for my guests and that visit was already over. I felt that the amount of work done was not worth $450.00; and that was due to a lack of planning,oversight, and efficiency. Disappointing.

They are very good. We have been very pleased. They came three weeks ago and they are coming in again next week. I do not have any complaints at all. My wife has not expressed anything to me either.

It didn't. No one ever returned my call so I could discuss services and prices.

The issues have been resolved to our satisfaction.

What can I say? They showed up on time (right at the start of the two hour window quoted), Cleaned the house throughly, without scaring the cat too much... Remembered a request that they had missed - returned before we noticed to fix it, followed up to make sure we were happy AND charged less than the top of their estimated range! The house was ready for relatives to visit with no stress on our part. Will definitely use again.

I've left two voice messages requesting an estimate for house cleaning services. They never responded to my calls. We're using another service that gets back with us in a reasonable amount of time; Alpine Cleaning.

I initially called for an estimate and spoke with Mindy. She seems extremely nice, asked a lot of questions and then told me what she would charge. I told her I would call her back in a few days after I checked with other services to get their estimates. I did call her back and asked if she could clean on a Saturday and she replied that they didn't work on Saturdays but would have their early morning staff meeting the next morning to see if they could make an exception and let me know right away. Days passed and I heard nothing. Over the next 2 weeks, I left 5 other messages on their answering machine and even told her I would stay home from work during a workday to accommodate their cleaning staff. Still no response back. In this horrible economy and so many people out of work, housecleaning is a luxury. I was in a car accident and unable to do my own cleaning. For American Maids not to make any attempt to contact me (after the first original response) is absolutely and totally unprofessional, irresponsible and very bad business practice. In my last phone message to them, I even mentioned that I would respond on Angie's list and still nothing back from them. I went out of my way to try and accommodate them which I left in one of my many messages to them (staying home from work on a weekday since they don't work weekends) and still they didn't have the courtesy to call me back. So I am giving them an F. I will say that the reason I kept calling and leaving messages was because I thought they could do a great job. I never even got that far. Extremely disappointed in American Maids. They were very expensive and would send a team of girls out (between 3 - 5) and stay for up to 10 hours ( I have a large house)so I was willing to pay the $475.00 but this lack of response is a deal breaker.

They were great, they do a wonderful job.

I am extremely pleased with the work done by American Maid! Mindy is one of the kindest people to work with, and Liz took the time to come to our house on the 4th of July to give us an estimate. This company is committed to quality work and has a very upbeat and enthusiastic staff. I appreciated their attention-to-detail and their respect of an area of our home that we didn't want cleaned. After our initial "deep clean," there were a few minor things that got missed (the oven and walls), but I used their great email feedback system to let them know about that miscommunication, and they were at my house early Monday morning to finish the job! I have rarely encountered a company with such great customer service. I would recommend them to anyone who wants a super-clean house!

My husband and I are on Active Duty, stationed at JBLM and we are about to deploy. American Maid quoted us between $275-$375 for a move-out cleaning. They arrived at our house in the morning and then a few hours into the cleaning, they called us and informed us that the price would actually be about $540 with our "military discount". So we had them stop and now we owe them $375 for the PARTIAL cleaning of the following areas: kitchen, 2 bathrooms, garage and front porch. Unbelievable. We spoke with the manager and she said although she "can hear" what we are saying, there is nothing she can do. So even though they offer "free" quotes, they'll show up and work long enough so that you owe them the MAXIMUM they quoted you and then call you and let you know that you're going to owe them a lot more if they finish the job. I don't even know what to do now.

I have been using American Maid as a cleaning service every 2 weeks for 6-12 months now. I had an in-house interview initially with the owner/manager who then gave me an estimate. My initial cleaning was a bit of an overhaul and cost a bit more, as was explained at the time, and from then on I've had cleanings every two weeks at the maintenance cost. They are very good about tailoring to specific needs, keeping the schedule intact, and making adjustments when necessary. They were kind enough to remove some items I'd left for Goodwill when I had my initial cleaning done. They are also good about not letting my cats or dogs out. They bring in a team of 3-4 people (usually the same people) and the whole things takes about 1 hour. The house looks great, and I don't have to do anything but the basics to keep up until they come again. Overall I find them very thorough and easy to work with. I'm very satisfied and would recommend them to anyone who needs a hand around the house.

This is deceptive marketing, reeled us in and then told us cause we wanted to try them out, it was a different price. But, this was not discussed over the phone at all. If I haven't already mentioned, my husband is a law enforcement officer and we must be very diligent in who we hire, I do background checks myself and if it will be a good fit. I thanked them and told them I was not interested in this type of business engagement. Moving on to the next interview, so hard to find a credible, hard-working cleaning team.

Day of inspection: Got to the house early to see what we paid for and I will have to tell you that it looked really nice. The kitchen was immaculate; the cabinets inside and out were all clean, windows (inside), blinds and more. Now keep in mind that we were pretty clean people but you would be amazed spots you miss when you move especially way back in the cabinets and top shelves. Our inspector was a hard a** too; I swear the only thing the inspector was missing was a white glove. Inspection continued: most of the inspection went great except for the bathroom, the inspector opened a door and it still had hair and other stuff that collects in a bathroom drawer. After the inspection I called American Maid and told them of the issue, they were willing to come back out and clean that drawer. I told them don?t worry about it I had already wiped it out but defiantly appreciate the gesture. She apologized for her team missing the drawer and we got ALL of our deposit back.

My father lived in Olympia. My sisters and I live in the Seattle area. Our father passed away and we needed to move things out and have the home cleaned to be sold. He was a smoker so deep cleaning was necessary. I contacted Trish at American Maid in Olympia. She met me on a Friday to get the key and do a walk through. Trish assured me they could take care of our issues. I was NOT going to be available to drive back down to check the home after they had finished. They cleaned on Monday as scheduled. Our realtor stopped by on Tuesday to make sure everything was clean so he could list the house. He said the place looked fantastic. He took pictures and sent them to my sister. WOW! American Maid did such a great job. Thanks for making a difficult time for us easier.

I have my whole house cleaned once every two weeks. They are very responsive if you call or email that services weren't up to standards. I had a couple of weeks where one thing or another was being missed. After calling and detailing the areas, the same mistakes were never made again. They seem to really value keeping their customers happy, and they give you cookies. They are more expensive than hiring random Craigslist people, but they are licensed, insured, etc. which makes me feel safer as a homeowner.

American Maid did a deep clean on my house. The estimate they gave me was $250, but they ended up only charging me $100 and they did an awesome job of cleaning my house. They left chocolate cookies too!!We have very weird water and it stains our showers and toilets a rather awful yellowish color and I have never gotten them back to white. American Maid got our shower and toilet in the master bath WHITE again and that was huge. I have been overall very pleased with everything they did and they come every other week and clean my house.I would and have recommended them to several of my coworkers.I love that they will do anything they can to make you happy and if there is a problem they get right on it and fix it.Mindy is a wonderful person to talk to on the phone and makes you feel like you are their only customer and she really cares about you. Liz is an awesome lady and we had a great time going thru the house and deciding what would be done each time they come. She was at the house for 2 hours and we laughed and talked and it was her day off!!!!! They give to charities and take your donations when they clean so you don't have to take your stuff they do it for you. That for me is a great thing

They are very good with their cleaning and if you weren't satisfied they would come back out and redo it, free of charge. They bring about four to five people out to clean and they finish within an hour.