A&E Relocation Services

I got an estimate from 2 moving companies and decided to go with A&E relocation services (even though their per pound price was higher) because I am disabled and they agreed to load and move on the same day. I researched everything and understood that I could be charged 25% more then the non-binding estimate if the weight was more than THEIR estimate. They came to my house and were aware of everything to be moved prior to the move date. There were a few issues like being really late etc but I wasn't upset about that. They loaded everything and we left Burien. My daughter, grandchildren and I drove to Spokane with all my animals and I got a message from the driver stating she was delayed. They got to the house and told me that their estimate was way off, that my boxes were "deceptively heavy" and that I needed to sign this "supplemental". I said I don't sign blank documents and she said that she would not start unloading until I signed it and said I understood I had to pay double the estimate. I started crying and said that I was told that I could only be charged 25% more than the estimate and they couldn't add charges at the destination. If there had been additional items, Washington state law says a supplemental must be signed PRIOR to loading the truck. She scowled at me and said "that's not the way it works". She stated legally they could charge 125% MORE than the estimate. I feel like I was scammed and it was definitely extortion. They knew that I was on disability and couldn't afford a truck at all but I am disabled and can't do it myself which is why I was moving to a cheaper area. She even told me she gave the office a lower weight to help me out (she estimated 6,000 pounds and had them write the estimate for 5,000 pounds then charged me for over 10,000 pounds) I know this can't be legal and I didn't know what to do. It was very late at night and I was in excruciating pain and needed to get to bed. I even had to have them put most of my stuff in the garage because after I was upset they banged stuff on my walls and complained loudly, the guy was coming down the ramp of the truck and fell off taking the wheeled cart with him crushing fragile things. After finding out he was ok I asked what it was and they said clothes, which confirmed their dishonesty for me. (plus they left cigarette butts on my property) and I told my daughter that I didn't want them coming in anymore because they kept damaging the property and acting like it was no big deal. After they left my daughter found many items marked fragile under heavy boxes marked books and my cherry wood full length mirror was broken beyond repair (wood in 3 places) and the glass was put in my outside garbage and the mirror was put in the garage in a fashion that we wouldn't see it until after they were gone. Many items that were supposed to be wrapped in furniture blankets were damaged. After promising my items would arrive intact, her response to the damage I saw immediately (parrot cages /playstand) I was told to "claim it". This was the worst moving experience in my life. I had a moving company move me from California for less and my items were all intact. I was quoted $2,259.57 but after loading the truck, driving to my new home, they charged my credit card $4299.97 (after originally saying it $4600 but I was getting a 5% discount)

Polite, professional, bent over backwards to help. Highly recommended.

The packers in Olympia did a fantastic job but after that it was a nightmare. When the rookie driver ( I don't think I would have a rookie carry a seventeen thousand dollar load cross country for his first cross country trip) he had 3 movers join him around 2:00 pm. He was afraid to drive the truck to the front of the apartment where an elevator was easy access so parked up the street. ( he was told other eighty foot trucks have parked in front, but he was afraid to try it) So, they started unloading, putting boxes into personal trucks to drive to elevators, and using dollies to take things up one floor to apartment or the two garages we rented. Noticing this was taking a long time, I asked the driver how long they would work , he informed me they HAD to get everything off the truck that evening as he was heading north the next day for another job. I started carrying boxes myself to help out. Notice, I had both knees replaced and a shoulder replaced less than eight months prior to this and was carrying end tables, boxes, etc myself. In tears, I, called husband home from work, and he started pulling boxes off the truck himself. A half hour later, the maintenance man from my husband' s place of work, my son, and his girlfriend, showed up and was amazed at the slowness and unprofessional ism of the guys. My son, his girlfriend,and the maintenance man started taking loads to the apartment and to the garage just to get things off the truck as the driver stands and folds blankets instead of helping. Now it is dark and as was PREARRANGED with A and E, part of the load was to go to a storage unit. Again, driver afraid to bring truck up to unit and was SHAMED by maintenance man who was former driver, to get it closer as we had all been working for over five hours doing THEIR job! The furniture was stacked randomly, dining room chairs without protection on top of a barbecue, broken furniture, scratched cherry Wood pieces, etc..... Now it is after 11:00 pm and they need to return to apartment to do paper work and take a couple boxes, like clothes that we didn't want to pick up storage unit smell, food, etc.. Again, slow process emptying the last items, and It is 1:30 am when they finish! Or should I say, WE finished! No beds assembled as was in the contract. Hoping to at least get an apology from A and E, they denied they did anything wrong. "You signed a contract to have furniture delivered, and we delivered it," was their response. They only said to file the usual damage of belongings sheet. All I asked for was maybe a twenty percent reimbursement. After all, we had 5 extra people doing their job until wee hours of the morning.. To top it all off, the next week we had to hire a local moving company, which were professional and efficient, to take all the boxes from the storage unit to one of our two garages. Another expense...on top of that seventeen thousand dollar job! The owner didn't take responsibility or the manager. The manager did say, in hindsight, they should have made arrangements to come back and unload the following day! DO NOT use this company. Customer service and satisfaction is NOT their priority. They got their money and that was all that mattered.

My move kept getting postponed and they were excellent at working with me until there was a firm date. 3 movers and 2 trucks arrived on time. Loaded all packed boxes and furniture on vans. Unloaded everything from both trucks into house, garage and shed. I was exhausted and they were more than kind to me. Cheerfully put everything where I wanted .Very careful not to damage either of the houses and my belongings!! Everyone I dealt with was professional and I felt like a valued customer.

Short and sweet, did as proposed and on time

THEY DID A WONDERFUL JOB. EVERYTHING ARRIVED SAFELY, WITH NO DAMAGE TO IT. THEY WERE VERY GOOD ABOUT PUTTING THINGS IN THE HOUSE AND SETTING THINGS UP. WE WERE VERY PLEASED. THE PRICE WAS GOOD. IT SEEMS THEY REFUNDED SOME OF OUR MONEY, BECAUSE IT WASN'T AS HEAVY AS WE FIRST THOUGHT IT WOULD BE.