Taft Plumbing & Septic, Inc

A plumber showed up about 4:40pm and said he was on our road so he would take a look and go back and tell them what we needed and we would get a call about the cost and the scheduler would give a date and time. We thanked him and never got a call back so I called and the scheduler has a very rude and snotty way. I ask if we could have our bid and she said we don't do bids. It's supplies and 95.00 an hour. This was Friday and she says the soonest would be next Wednesday and the latest would be Friday. No one showed up or called any of those days. My husband called the following Monday and told some guy that answered the phone and he said that job was already done and the bill has been sent. My husband said no one has been here or done a thing, there better not be any bill. They did send a bill my husband called back and Miss Snotty had her own untrue story. The worst customer service ever. I had my own business for many years and never would tolerate treating customers new or old like this. They never showed up or called, but billed for 1 hour of work. Miss Snotty said she sent the guy that said he was already on our road so he took a 10 to 15 minute look. Never will I reccomend Taft Plumbing to anyone.

My experience with Taft Plumbing was awful. I am not one to leave reviews but I am writing this in hopes it will save another family some money, time and frustration. It has taken me 5 months to calm down. I feel we have been robbed by Anna Taft. Money was demanded, services were never received and to top it off our water system was worse after receiving their “service”. In short, I would NOT RECOMMEND Taft Plumbing for well water services. Here’s the full story. There’s a lot to it. But I think it’s worth the read. We are on a well in Naselle. Our water is full of iron and we also have slight water pressure issues. There are 3 filters in our pump house that we have to swap out every couple of weeks because of the iron build up. If they get too clogged it affects the pressure in the house. We had dealt with this for too long and wanted to finally solve all of these issues by having someone come out and replace everything/tune-up/repair it etc…no matter the cost. We called Taft’s office (Ocean Park, WA) and were told that since we live out in Naselle it would be $100 to even come look. We said please do. A nice man named Brandon came out and explained to us that it might be the pressure tank that is causing our trouble. We may have to refill it or buy a new one (as our current one may have a leak) to solve the problem. He filled it and installed a new pressure gauge. He also said if that wasn’t the issue it may be the starter pump control box. He couldn’t work on this portion though because it was an electrical job. He left and told us to keep them informed of the pressure and we could go from there. In the meantime we had great pressure for a day or two. Which I called and gave praise for. After that though, the pressure was way worse than it ever was. Sometimes we would turn on the faucet and there would be nothing. NONE. Not even a trickle. I called Jim in the office and gave him another report. I told him how it was great for a day or two but now we have nothing. After 3-4 days of our water not being reliable (sometimes it would work & sometimes it wouldn’t) and me calling to demand help…someone finally came back. We were not home when they visited. I happened to see the van in our area so I called the office again to ask what was going on. Jim told me our system was too robust for their capabilities but “Kinetico” would be calling us with service options (5 months, still no call). They also recommended Wadsworth Electric to inspect the control box. I called and left about 5 messages with a receptionist and never received a call back. In the meantime, after thinking this joke of a service was going to cost me $100…I checked the mail only to find a bill for $523.19! FIVE HUNDRED DOLLARS for making our system WORSE. I was furious. I was able to talk with Anna about solving this issue and she was only willing to refund $95.00. I’m not sure she understood that their “service” caused the disruption of our water flow to the house. I couldn’t have been more clear. It was awful. We felt like we were camping in our own home. So not only did we not have reliable, running water but we still had to pay $420.49. Next step call my Dad. He’s a busy contractor who lives 3 hours away. He diagnosed the issue over the phone, came down asap and fixed EVERYTHING in FOUR HOURS! Hallelujah I can shower! Starter Control Box - $80 80 Gallon Pressure Tank - $693 12 Gallon Pump - $665 Misc. Supplies - $117 Travel (6 hrs.) - $510 Labor (4 hrs.) - $380 Work From My Dad: PRICELESS (Taft could have made over 2k) She even told me over the phone that they don’t do work in Naselle… Uuuuuuuuh then why accept customers?! No thanks Taft. Never again.

The plumbers that did the work were great. The office staff was not so great. Scheduling was never met and no phone calls were made to notify us of the status unless they were initiated by us. They were argumentative, rude, and made no effort to keep us apprised of the situation. The person answering the phone did his best to get answers but always had to check with “the boss” who was never available. The whole process, which ended up taking several days to complete, drug on for over 3 months. We simply couldn’t get them out to do the work.

I called at 7:25 am, he showed up at 7:55am, 5 minutes early! He was very polite, professional and clean. Did the the job in 10 minutes. No problems. I don't know what the going rate for plumbers is nowadays, and while $78.00 is a lot for 10 minutes work, it's worth it as he showed up right away, and I didn't have to come home from work and wait for him. It's also convienent to have a working toilet as one is getting ready in the morning. Very happy with everything. I highly recommend them. They were polite and professional from the phone call on.

Need the shut off valve to toilet to stop leaking. Called in morning and said someone would be out, but would not even give an am or pm estimate. At 3:30 pm called dispatch back and said non-chalantly that it MAY be tomorrow. Very rude. I told her I need to get my meds and would call another plumber just to see if they could make it. She THREATENED to cancel my appt. NO need to, I did. Rude!!!

They show up on time and they call us back. They are very helpful. The guy who works there knows a lot of stuff about the area, such as where the well is buried. They are really good. They are awesome.

I called at 7:30am when I woke up and had no water. They don't open till 8 but Anna Taft had one of the guys out to my place within 30 minutes. they had the pump replaced and I had water by 10am. They were very professional and quick.

All work was performed quickly and efficiently. The young man who did the work was knowledgeable and friendly.

They were very quick to respond to our needs, either same day or as the project required. The young man who was sent to do the work was very friendly and knowledgeable.

They are extremely reliable, they come when they say they are going to come, and stick to the quote that they give you. And one of the best things is, they listen to you! I will continue to use them in the future.