AdenBecks Electrical LLC

The WORST Customer Service I have ever received which came from the Co-Owner David Thoeny. (Ok, top 3 worst). I hired a contractor for completion of new roof, hardy plank, rock, and gutters. During this time the contractor crew damaged 2 lights. Contractor called Adenbecks and scheduled them to come to fix the damage. Invoice was sent to contractor who did not pay it. I then received the invoice saying the contractor stated it was my responsibility (which is not true after talking to the contractor). I DID NOT call Adenbecks to my home. I emailed to communicate the above and received an email from David Thoeny stating that the work was completed at my address and it was my responsibility. If I did not pay it Adenbecks would take legal actions to collect this. I had knowledge of this invoice for 1 week. There was no customer service in communication on this issue. I decided to pay the invoice and take it up with the contractor. I feel this was not my responsibility. When I phoned to make the payment, David Thoeny answered the phone and was rude, condescending, and told me he thinks that if a customer does not pay an invoice within 30 days they are likely not going to pay it and he thinks his threat of legal action was acceptable and HE IS NOT AFRAID TO SUE ME. I had knowledge of this invoice for 7 days! He was not interested in that fact. Lack of communication from the office was terrible. Calls not returned, very poor customer service, and plain disrespect from the co-owner David Thoeny. Beware in doing business with this company. I will NEVER call them for my electrical needs.

unknown

This time the technician showed up on the scheduled day, on time. I was told that I was responsible for covering the furniture and floor to protect from debris falling from ceiling. When everything was in place, he began work. When he completed the install of the fan, we did not have the battery for the remote. We were unable to check the speed of the fan until we obtained a battery. Technician left and we had to clean up the mess, which I believe was their responsibility not mine. After we got the battery installed, we had trouble with the fan speed. We contacted the manufacturer who walked me through the troubleshooting steps. The first thing that was noticed, is that the remote on the wall was UPSIDE DOWN. My husband had to remove the switch plate and turn the switch around. Not a very professional job.

The company did not show up on the originally scheduled day. Owner apologized and rescheduled. Technician showed up on time on the rescheduled visit. Everything else went ok.

It was a great experience. The workers were very professional and courteous. The office people always return my phone calls in a timely manner. The work was high quality.

They re-wired our home. They installed can lights in our kitchen. We have used them in the past. Their work is very good. Their price was less than half compared to other companies. We recommend them to everyone. They were very professional. They went above and beyond.

Rather than charging us and making extra work they explained and helped us discover it was merely a hidden fuse we couldn't find. They replaced it as part of the service call. It was excellent, very honest and straight forward. They live up to their motto that they are not in it to make a killing, just a living. The charge was the service call charge.