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JENSEN ROOFING CO INC

Roofing, Roof Cleaning, Skylights

About us

Tile roofing specialist. Helping homeonwers evaluate, repair and maintain their existing tile roof.

Business highlights

37 years of trusted experience

Services we offer

ROOF CONSULTING, INSPECTION, CLEANING, MAINTENANCE AND REPAIR OF SLATE, CLAY, CONCRETE AND LIGHT WEIGHT TILE ROOFS Ventilation, SOLAR ATTIC FANS

Amenities



Accepted payment methods

Check

Reviews

4.917 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
0%
3
6%
2
6%
1
6%


Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.9
responsiveness
4.5
punctuality
5.0
Showing 1-17 of 17 reviews

Nora M.
07/2015
5.0
roofing
  + -1 more
During a recent brutal heatwave, we discovered that our new house had no roof vents other than the passive vents under the eaves. The upstairs was viciously hot, and not cooling off at night at all. We found John in search for attic fans and he came out the next day to look at our roof. He came back 3 days later to install the static attic vents and a week later to put in the solar attic fan. He was fast, clean, professional, and communicative. I would use him again in a heartbeat and highly recommend him. His work has made a huge difference in our home and we are ready for the next heatwave.
Description of Work: Installed roof vents and a solar attic fan.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Simon B.
12/2014
1.0
roofing
  + -1 more
Called him through recommendation. He came across as personable and agreed to exchange info through email, which I sent. The next day I called to confirm but his tone turned 180 degrees saying that I didn't provide him with the information he had requested and purposely tried "to discourage me from hiring him" as he was too busy.
Description of Work: Roofing Repair.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0

$330

Heather W.
11/2014
5.0
roofing
  + -1 more
I would give him “A” rating. He was wonderful. He’s a well-known national person who specializes in tile roof so he is really busy. He was able to come out. He looked at it on a Sunday afternoon. He came back the next morning and took care of it. He was prompt, professional, really great guy and really friendly. He was able to evaluate everything and gave us reasonable cost. We will switch over to him any roof cleaning or anything we have.
Description of Work: I used Jensen Roofing for repairing the gutter and the corner of a tile roof that had been damaged when a tree fell.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$360

Sandy and Ted V.
11/2013
2.0
roofing
  + -1 more
Description of Work: Mr. Jensen, who seems knowledgeable and is personable, has been to my house a couple of years ago. After reviewing the job he said he would call beck but never did. I was referred to him again and after describing the nature of the new leak he said that he was very busy but would call to set an appointment a week hence. When 9 days past without a call I called him again and at that point he stated that he was just too busy. There was no time pressure or price issue on my part. possibly the job was too small (less than $1500) and he simply was not interested but, apparently, also dishonest about his refusal to attend to it. Ted Vidan See above

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
2.0

$1,500

Response from JENSEN ROOFING CO INC
I appreciate Angies List customers taking the time to read my response. Jensen Roofing is a niche company that provides tile roofing repair, maintenance and consulting and industry training. We are not a full service roofing company. When our schedule is full or the work is not in our scope we offer referrals to other industry professionals if they are better suited to the work, the customer or the time frame. I realize this MEMBER was disappointed that we would not bid his work because of our schedule and the work required.. Still, it is disappointing and frustrating to have such a negative review from a MEMBER for who we provided no service. The MEMBER was referred to me by another contractor and a supplier. He called on 11/11/2013. I told him we were booked until the end of December. He had one bid and wanted more. I offered to refer him to other contractors and suggested he send me an email and I would reply with referrals. He did not send an email at that time. He called again on 11/20/2013 and said he expected me to follow up with him. He also said he was not happy with the bid he already had, that it seemed expensive, and the contractor had already done other repair work on his roof he was not sure of. He really wanted a bid from me because he had been referred to me by two companies. I declined but again offered to give him referrals to other larger contractors that also have good roof tile experience. I gave him company names during our call. The next day he sent me an email and I replied the following day (see below). Regarding his reference to a visit by Jensen Roofing “a couple years ago”, my records show the date was November 19, 2005. He contacted me while I was working across the street from his home. On that visit he showed me a leak at a sky-window. This is not a typical skylight but a unit on the outside wall, framed into the home. This visit is why I am familiar with the home, the problem and the MEMBER. I referred him then to a local glass company (that has good reviews on Angies List). I did not offer a proposal. I have no historical relationship other than that visit, more than 8 years ago, and no visits or contact since 11/19/2005. He told me he has just put up with the leak at the sky-window in the 8 years since that time because it is not that bad and was too expensive to fix, but now the roof now has additional issues. The MEMBER’s suggestion that the job is too small for Jensen Roofing is not accurate. In fact it is the opposite. We like small work and refer larger work to larger companies. The $1500 amount is a price he was given by another contractor and there is no correlation between that number and Jensen Roofing. A final effort to distinguish my experience from what the MEMBER said in his review; Jensen Roofing did not inspect, bid, work on, or visit the MEMBER’s home related to his November 2013 call. We did give him website contact info for two other companies with tile roofing experience and crews and connections capable of doing most any project. If you have any questions please call me at 206-241-5774, John Jensen Below are the two emails with the MEMBERS name deleted. From: John Jensen JR [mailto:john@jensenroofing.com] Sent: Friday, November 22, 2013 3:12 PM To: 'ANGIES LIST MEMBER' Subject: RE: Referrals for tile roofers Here are a couple of contractors with good tile experience. Northwest Tile Roofing www.northwesttileroofing.com and Tile Pro www.tilepro.com Best, John Jensen President Jensen Roofing Co., Inc. 206-241-5774 http://www.jensenroofing.com From: MEMBER [mailto:DELETED] Sent: Thursday, November 21, 2013 3:31 PM To: jensenroofing@msn.com Subject: Referrals for tile roofers Since it appears that you are not interested in fixing our roof (I never set a time limit), so maybe you can send me referrals to other tile roofers. Thanks, MEMBER Sent from Windows Mail

Janice T.
06/2013
5.0
roof cleaning
  + -1 more
He only does tile and is really good. He is real knowledgeable and blew the moss off my roof rather than washing it off.
Description of Work: I used Jensen Roofing to pressure wash my tile roof, kill all the moss and then blow it off.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from JENSEN ROOFING CO INC
I appreciate the review from [member name removed]. I specialize in tile roofing only. I am best suited to regular mainenance and targeted repairs where other companies have been unable to solve the leak or problem. I also perform inspectons when you are buying a home. My inspection will give you an honest and thorough evaluation of repair needs and future maintenance, and not be based on selling you on my service. In fact we write the inspection so you can take the reccomendations and send them directly to competitve bidders. I have no qualms with the "C" rating in responsiveness from [member name removed]. I run the training national program for the tile roofing manufacturer's associaton and with the pick up in building nationally I have been travelling extensively (10-15 days per month) causing my responsiveness for non emergency work to become a secondary priority. It's not a perfect situaton but it is a period of time where the demands are great on my time

David S.
10/2012
3.0
roofing
  + -1 more
He wanted payment before he did the work or provide diagnosis. He told me it wasn't rocket science and said my husband could do the work. In follow up we called him a half a dozen times and once he emailed stating we would talk on a Monday. He never contacted us.
Description of Work: We needed new flashing around a greenhouse window.

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
3.0
punctuality
5.0


Response from JENSEN ROOFING CO INC
I believe this report is misleading. The only service I provided this customer was an inspection for their tile roof. I understand they are having difficulty hiring a contractor to perform repair work. I delivered a 5 page written report, with photos by email on April 26th, 2012 and the customer was satisfied with the information provided. For home and roof inspections, payment is made at the time of the inspection, before the report is delivered. This is standard for the industry, in part because the customer is paying for the inspection, not for a prescribed outcome. My regular Tile Roof Inspection fee is $225. In this case the fee was reduced to $125 because the problem was isolated to a sky-window (a bank of skylights). I am hired by residential and commercial property owners, general contractors, manufacturers and attorneys to diagnose problems with tile roofing. I am classified as an expert witness. I inspected the roof on the home which is approximately 1 hour from Seattle at non-rush hour, out unmaintained county roads, I delivered a 5 page, professional report with photos describing the tile roofing installation, summarizing the problem, with recommendations written in “how to” form, with links to the Moderate Climate Installation Guide and relevant drawings, for $125. The $125 was collected at the time of the inspection. I am a specialist with concrete and clay tile. The Member home has a concrete tile roof. The homeowners were considering doing the work themselves. That’s why I said the work “was not rocket science”. With a little professional insight, someone physically able could do the work. Their roof is a walk-able pitch and only one story. In my report I also offered to refer several contractors. I understand it can be difficult to find contractors to travel into the rural areas. I limit my work to maintenance, inspections, minor repairs and I also provide training nationally to tile roofing contractors as Chair of the Training Program for the Tile Roofing Institute, the tile roofing manufacturer’s association. Never at anytime did I give a proposal to do the work myself. I have been in business 25 years (since 1988) and also have never requested payment for roof work up front. Never. I feel the report insinuates that Jensen Roofing expected to be paid up front for roofing work and I believe that to be misleading. Because the customer’s report does not mention they hired me to do an inspection the report does not fairly represent the value delivered for $125. The report also inaccurately states that work was completed August 11th. The only work I performed was an inspection which was delivered and paid for more than 3 months prior. There were no complaints about the report or the price of the report at that time. If anyone would like clarification from me on this report, my services or to determine if I will be responsive, please call me at 206-241-5774.

EDWARD G.
03/2012
5.0
roofing
  + -1 more
He did an excellent job! He is very personable and very competent.
Description of Work: I hired him to do some patch work on my roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Janice T.
12/2011
5.0
roofing
  + -1 more
He doesn’t recommend things that are unnecessary. They were excellent on price and quality. I will use them again in the future.
Description of Work: I used the services of Jensen Roofing Co Inc. for roof maintenance, about a week ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$300

Justin D.
11/2011
5.0
roofing
  + -1 more
Our house is only 5 years old. My wife called me at work yesterday and told me there was a roof leak that was dripping in our 6 month old's nursery. I instantly brought up Angie's List and found John. He was close and had great reviews. He answered the phone when I called and offered to talk further that evening after I had a chance to go into the attic and find the source. The leak had subsided with the lower rain fall and John scheduled to come out at 8:15 this morning to see what he could do. He arrived early and immediately went to work. He explained that his years of experience allowed him to identify a couple installation problems that would only be problematic in heavy rains. He fixed the problems, explained what he did in detail and charged us less than he usually charges for a service call. All around I was thoroughly impressed. I would highly recommend him.pection
Description of Work: Inspected and repaired a roof leak

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$137

shan J.
08/2011
5.0
roofing
  + -1 more
overall, he has done a good job on the roof. My roof has look a lot more better now.
Description of Work: He cleaned up the tile roof and repair the broken tiles, fix the drainage system, secure the top clay tiles to the roof, spray the algie inhibitor on the tile, etc. He spent about two days working on the roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$2,400

Tammy E.
08/2011
5.0
roofing, roof cleaning
  + 0 more
Mr.Jensen specializes in tile roofs and is extremely knowlegable and helpful. When we first bought our home, he came to inspect the roof and teach us about how to care for it. We have had him clean and check the roof several times. We trust him completely and he is very honest. His work is very good and he is pleasant to deal with. I would highly recommend him to anyone.
Description of Work: Cement tile roof was cleaned and inspected. Gutters were cleaned and moss growth inhibitor applied.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Eilene T.
06/2010
5.0
roofing
  + -1 more
He seemed to be fine but I went with someone who lived in the area. I had no qualms or anything about him. He seemed to be very professional. I might use this company in the future.
Description of Work: Jensen Roofing Co Inc gave me an estimate for a roofing job in March.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

lynn R.
10/2007
5.0
roofing
  + -1 more
He was very complete in his evaluation and explained in detail the repairs he recommended. He was very knowledgeable about tile roofing and even gave me the name of other companies he'd recommend to get other estimates. Will use him to make repairs shortly.
Description of Work: Gave a formal inspection of a tile roof on a home we purchased.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Kristen W.
09/2007
5.0
roofing
  + -1 more
After many failed attempts to repair our roof, we called John for assistance. He inspected our roof, provided detailed information to us regarding the mechanics of what was happening, and suggested various means for correcting the problem. In choosing to replace our roof, John assisted us in reviewing the five estimates we received, ensuring the details allowed apples-to-apples comparisons and no omissions were made. When work started on our roof, John made numerous on-site visits to ensure the work quality was up to par. John was excellent in his explanations and gracious with his time and expertise.
Description of Work: Provided consulting with our troublesome roof. Aided in diagnosing issues, presented alternatives, then provided oversight through bidding our replacement and oversaw work of the roofing company we chose.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

GARY and DOROTHY M.
02/2007
5.0
roofing
  + -1 more
Excellent. He received my call while on vacation and returned early. He adjusted his schedule to accommodate my change of plans. This included in proposal inspection of tiles if damaged due to other work by other people who needed to work on the roof.
Description of Work: Monier CendarLite concrete tile roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

GARY and DOROTHY M.
09/2006
5.0
roof cleaning
  + -1 more
They were very responsive and took care of any damages. They came out right away to repair.
Description of Work: They cleaned our roof. We have a cedar light tile roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

SHELLY K.
05/2005
5.0
skylights
  + -1 more
THE ESTIMATOR ARRIVED WHEN SCHEDULED. HE FOUND THE SOURCE OF OUR LEAK. HE RECOMMENDED AN UPDATED SKY LIGHT BETTER SUITED FOR OUR NEEDS - ONE THAT OPENS TO LET HOT AIR ESCAPE AND IS FLUSH WITH THE ROOF. HE SUGGESTED ADDITIONAL VENTS FOR ADDED VENTILATION ON OUR VERY OLD ROOF. HE CAME AND DID THE WORK AS EXPECTED AND WE ARE VERY HAPPY WITH OUR NEW SKYLIGHT. HE WAS FAST, PROFESSIONAL AND CLEANED UP AFTER HIMSELF.
Description of Work: THE ORIGINAL SKY LIGHT WAS REMOVED. A NEW SKY LIGHT WAS ORDERED AND INSTALLED. ALSO VENTS WERE INSTALLED ACROSS THE TOP OF THE ROOF FOR ADDED VENTILATION. A PIECE OF ROTTEN WOOD WAS REPLACED AT THE FRONT OF THE HOUSE SIDE ROOF.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,726.07

    Contact information

    8555 135TH AVE SE, Newcastle, WA 98059

    www.jensenroofing.com

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Roofing,
    Roof Cleaning,
    Skylights

    FAQ

    JENSEN ROOFING CO INC is currently rated 4.9 overall out of 5.
    JENSEN ROOFING CO INC accepts the following forms of payment: Check
    No, JENSEN ROOFING CO INC does not offer free project estimates.
    Yes, JENSEN ROOFING CO INC offers eco-friendly accreditations.
    No, JENSEN ROOFING CO INC does not offer a senior discount.
    No, JENSEN ROOFING CO INC does not offer emergency services.
    No, JENSEN ROOFING CO INC does not offer warranties.
    JENSEN ROOFING CO INC offers the following services: ROOF CONSULTING, INSPECTION, CLEANING, MAINTENANCE AND REPAIR OF SLATE, CLAY, CONCRETE AND LIGHT WEIGHT TILE ROOFS Ventilation, SOLAR ATTIC FANS

    Contact information

    8555 135TH AVE SE, Newcastle, WA 98059

    www.jensenroofing.com