Pure Tech Window Fashion

To his credit, he gave me his hourly rate ($125) in advance. However, that was about the only thing that went right. He uses a consulting model for charges as he expects people to pay for his time regardless of the output that is produced. On the first visit he came out to fix our motorized blinds, spent an hour on the phone with someone and wasn't able to do anything. He diagnosed it as a problem with the motor. This was something we already knew and we had called him to fix the motor. He charged his $250 minimum (2 hours at $125 per hour) even though he had nothing to show for it and he offered to come back with a motor and do the job. I said I couldn't work with his open ended hourly model if he wanted to come back and replace the motor and asked him to cap his estimate. He sent me a detailed estimate. His minimum charge was $470 for two hours for an electrician and himself and he capped his estimate at $1880, excluding the cost of the motor. His prices seemed unreasonable and we got a second estimate. The other business that came next did not charge to come out and diagnose the problem. They also gave us a firm quote of $200 plus cost of motor to do the job and went on to successfully complete the job. In hindsight, I don't think Pure Tech Window Fashion understands outdoor motorized blinds. The motor he mentioned that needed replacing (Somfy LS 40) was not the right model - the one that was installed by the person who fixed it was a Somfy 510 LT. Also, Pure Tech's hourly charging model makes no sense. It felt like he had charged us $250 to learn at our expense and gave us nothing in return. Will not do business again.