Polar Bear Exterior Solutions, Inc

Description of Work: Gutters replaced

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Description of Work: Initial roof inspection and minor maintenance.

Description of Work: Roof replacement - remove existing shakes -resheet and replace with Certain Teed Northgate shingles with CT SureStart transferable 5-star 50 year warranty. High quality roof. Gracious personnel who were excellent as well as very responsible in attending to problems that developed during installation.

Description of Work: I asked Polar Bear Energy Solutions to come give me a quotation for a new roof. Before they started I asked them if they were a high pressure sales operation based on some feedback here on Angie's list and they assured me that they weren't. However the sales pitch at the end of their visit lasted over an hour, and they weren't happy that we wanted to wait and think about their quotation and get other quotes. If you call them be ready for high pressure sales tactics. I didn't buy anything from them so I have no opinion on their service or product quality.

Description of Work: If you like listening to time share speeches this is your company. They will use every time share technique to sign you up. They rely on a closer, promotional discounts, and becoming your best friend today to close the deal at all costs. And yes you will pay double for every other bid I received for the same materials.

Description of Work: Had Hardie Board siding installed. Wonderful very professional crew. Always looking for ways to create the best look.

Description of Work: It work was outstanding. The work crews were outstanding. They started on time each day and kept me up to date on all actions. The work site was cleaned up to my full satisfaction.

Description of Work: Suppose to give me ideas for my deck, gave me bid for new deck, price was for only half deck

Description of Work: They measured, got there info together and then proceeded for almost 2 hours with a hard sale. My wife and I explained several times we wanted just a estimate because it was part of a remodel we are doing. I could go on but I feel myself getting angry as I type this out. Not impressed at all with this company and will not be using them. They made it about them and not the customer.

Description of Work: This firm was a joy to work with, from the beginning to end of project. Sales staff was informative and professional. Project Manager explained everything in detail and showed me company license and liability insurance documentation without me asking. He worked with me closely to determine exactly what I wanted, rather than what he wished to sell. Financing was easy and smooth, with a reasonable rate. The 4-man roofing crew was absolutely terrific. They completed the job in one day in a manner that was efficient, professional and highly choreographed. They also kept me informed of exactly what they were doing, so I now know more about roofs than I probably wished to know. I did have two other estimates done and the price for Polar Bear was the highest, but I felt it was worth it due to the quality of the product, the expertise and experience of the firm, and the opportunity to support a local small business. My roof is not only functional, but it's beautiful.

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Description of Work: Entire roof replacement (3rd). We had in the past two previous roof replacements and numerous repairmen in between and one chimney mason, none were successful in doing away with the leak we have had over many years and many thousands of $'s. Because this would be our last roof in our lifetime, we chose Polar Bear and have not been disappointed. They took extra care at the sight of the possible leak problem and so far, we have not seen our family room ceiling damp or wet...snow will be the real test. The venting over the garage was overlooked, but when the project manager came to check and we asked about it, he checked and the venting was done at a later date but in a very short timeline...we were please with their promptness and the results. As they said they would in their thank you note, they went "above and beyond".

Description of Work: The pitch was that we get a $25 gas card for allowing a roof inspection and listening to their presentation; what we got was the Polar Bear "Project Manager"doing a 10 minute walk around the house (no ladder involved) and a 1 hour presentation that showed their products, methods & finally price. The 3 tab shingle price was a over $1000 per square; we have 36 squares to cover so $37,602.58 which we could finance for 10 years and pay total of over $50,000. We can get it done 3 times for that price! No $25 gas card was given, as was promised; we called the company but no response and the salesperson who said $25 card was in the mail. Scam alert; "No obligation to buy" but salesman seemed mad when we said no thanks to his expensive proposal. A total waste of our time for nothing.

Description of Work: They backed out on their price estimate or they wouldn't do it. They didn't give too much detail/break down on the work that would be done. They redid the roof for us which went fine but we wanted the Chimney removed also. They didn't know about how much work would be involved until they removed the chimney and we were stuck with a hole in the wall and left virtually no choice to get it done.

Description of Work: I received a proposal which was way out of line. I told them of my concern. I then told Angie's list. I then got a call from the company president asking me to withdraw my candid negative rating, which I did. | |But over time, I regretted that decision because I did not want to mislead others so now that you asked again, I must say that the company's practice left me with the feeling that the rep I was dealing with was consciously inflating his bid. I say consciously because the president confirmed that he had consulted with the rep before sensing me the proposal. I ended up using another Angie's list recommended provider who did the work as promised, and at a significantly lower price. My rating is based on my interactions with the rep and my later conversation with the company president. No work was performed.

Description of Work: This installation was during the Christmas holidays and because of the time of year was slower than promised. The installers left some minor details undone such as filling the holes from the finishing nails, and minor scratches and dings in the door, however the service installer from the Codel company fixed the problems when he came to install the screens. Overall I am happy. Every person I spoke with at Polar Bear including the installation crew, were very polite and seemed eager to make this experience positive.

Description of Work: Put up a new roof. I rate this provider A plus in everything but price which was a little more than I wanted to spend. But, I love my new roof. The gentlemen who came to give us a bid did an excellent job and provided all the information we needed. The people who put up the roof were on time, efficient and did a great job from the beginning to the cleanup which was more than great.

Description of Work: New roof and attic insulation.